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BMW of Freehold
Freehold, NJ
2,008 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,008 reviews
November 10, 2020
Frank was fantastic to deal with. As someone new to the brand, he took the time to explain all of the options and features on the vehicle. He went above and beyond to find us the vehicle we were looking f brand, he took the time to explain all of the options and features on the vehicle. He went above and beyond to find us the vehicle we were looking for and to make sure we were satisfied. We are very pleased with the sales experience Frank provided. More
by Ashpayne6
Employees Worked With
November 07, 2020
Normally the car buying process stresses me out beyond belief but not this time. Purchasing my car at Freehold BMW was a stress free experience thanks to Mark Vicens. He helped put my mind at ease. From p belief but not this time. Purchasing my car at Freehold BMW was a stress free experience thanks to Mark Vicens. He helped put my mind at ease. From past experiences I have found salesmen to be intimidating especially towards females, but not Mark. He was comforting throughout the process especially while waiting to hear if I got approved for the loan. I appreciate the fact that I could talk to him and explain what I needed and he was imformative and empathetic and talk to me as an equal. He made me feel like I was a long lost friend. I would recommend anyone looking for a new BMW or even certified preowned car to contact Mark for a wonderful experience. Upon receiving my car he even put a big bow on it. I felt like royalty. It's the little things that make a difference! More
by margiemartin
Employees Worked With
November 06, 2020
Amazing experience at the BMW of freehold salesman Frank made an easy haggle free experience. Nothing but good things to say about Frank and the dealership as a whole. made an easy haggle free experience. Nothing but good things to say about Frank and the dealership as a whole. More
by Reiffdavid5
Employees Worked With
November 04, 2020
Great experience when leasing a new BMW. Dealership was very busy but staff kept me informed of where we were in the process and it was quick and efficient. very busy but staff kept me informed of where we were in the process and it was quick and efficient. More
by Ryan7239
Employees Worked With
November 02, 2020
The service we received at BMW of Freehold was exceptional - from start to finish. Richard Henriquez was our sales contact who assisted us from the very beginning of the sale till the very end. H exceptional - from start to finish. Richard Henriquez was our sales contact who assisted us from the very beginning of the sale till the very end. His customer service, consistent attention to follow-ups, communication, and utmost care for our needs / wants for the product of choice were simply 10/10. If we had to work with BMW of Freehold again, we'd definitely go with Richard, and would recommend him to anyone else in the market for a new BMW. He is a great sales person who knows how to put the customer first. Outstanding experience!!! More
by tasneem.munshi
Employees Worked With
November 02, 2020
BMW of Freehold has knowledgeable sales people that work with you. The service dept. if you need it has in-depth knowledge and can solve most problems on the spot. The team at BMW is very professional... with you. The service dept. if you need it has in-depth knowledge and can solve most problems on the spot. The team at BMW is very professional... Impressive! More
by Mainalg
Employees Worked With
November 02, 2020
BMW Freehold was the absolute best dealership we've worked with after being with BMW for over 10 years. Richard Henriquez was the most informative, helpful, and motivated salesmen I've ever had the ple worked with after being with BMW for over 10 years. Richard Henriquez was the most informative, helpful, and motivated salesmen I've ever had the pleasure to work with. He gave us great service and we are very happy with our new lease. His attention to detail stood out to me the most. All of our expectations were exceeded. I strongly recommend you ask for Richard for your next BMW. More
by Vas
Employees Worked With
November 01, 2020
This was the easiest purchase I have ever made. The customer service is amazing from start to finish. If you want VIP service, Nick and Orville is the way to go! The financing team is also amazing. BMW customer service is amazing from start to finish. If you want VIP service, Nick and Orville is the way to go! The financing team is also amazing. BMW of Freehold is the way to go. More
by tstoner
November 01, 2020
An absolute pleasure in dealing with the entire team from Dori to John selection and financing options. Much appreciated All safety measures were observed as well. Dori to John selection and financing options. Much appreciated All safety measures were observed as well. More
by searudder
Employees Worked With
Other Employees :
Nice man that reviewed my car that I was returning
November 01, 2020
Except for the computers being down for a few days which prevented me from taking delivery of the car all was okay in the end prevented me from taking delivery of the car all was okay in the end More
by oferns
Employees Worked With
