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BMW of Freehold
Freehold, NJ
2,055 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,055 reviews
December 29, 2020
John Cheung, our sales person at BMW in Freehold, is very professional and pleasant to deal with - not pushy at all. He is very knowledgeable. My wife and I were surprised to hear that John has been in the professional and pleasant to deal with - not pushy at all. He is very knowledgeable. My wife and I were surprised to hear that John has been in the car business for only 1-year after graduating college. We thought he had at least five years of experience! Also, John has been responsive to a couple of queries we had after our purchase, which I cannot say other car sales people we dealt with in the past have been after the deal was closed. Consider yourself fortunate if you have John Cheung as your BMW sales person. More
by awrudel
Employees Worked With
December 29, 2020
Frank was a no-nonsense advisor and was willing to work with us every step of the way, very responsive and helpful in the leasing process. with us every step of the way, very responsive and helpful in the leasing process. More
by Mttbnwr
Employees Worked With
December 28, 2020
Mark is very knowledgeable and a great guy, this is my 4th lease and I was taken care of like family. I would recommend calling him! 4th lease and I was taken care of like family. I would recommend calling him! More
by RLML34
December 28, 2020
I contacted Laude for one of the claims which I did an year back. He responded quickly and resolved my issues in just 2 days without I needing to reapproach him. Superb service. thanks Laude. year back. He responded quickly and resolved my issues in just 2 days without I needing to reapproach him. Superb service. thanks Laude. More
by Pushpraj
December 26, 2020
This is my 3rd car from BMW Freehold. They are what I would call a no nonsense dealer. Mark offered a deal which made sense and did not require redundant back and forth silly dance around numbers. Straig would call a no nonsense dealer. Mark offered a deal which made sense and did not require redundant back and forth silly dance around numbers. Straight talk and to the point. Talking to Mark felt like talking to a fellow car enthusiast. Mark knows cars and BMWs specifically, which was very refreshing. This was a custom order (~2 months delivery time from Germany) and Mark kept me updated every step of the way. Mark's customer service skills are impeccable. This was by far the most pleasant experience getting a new car. I feel like Lithia Motors (parent of DCH and BMW Freehold) execs should hear about Mark. He should be in charge of running training program for their sales force. I would recommend Mark to anyone shopping for a new car. More
by Customer123
Employees Worked With
December 26, 2020
We have purchased several cars here and it’s always a quick and easy experience. Each person we dealt with was friendly and knowledgeable. Thank you! quick and easy experience. Each person we dealt with was friendly and knowledgeable. Thank you! More
by Lizabarone
December 25, 2020
Hands down best car buying experience I've had in a very long time! Everyone we met at BMW of Freehold was professional, friendly, and willing to work with our wishes. Highly recommend! Our sales advisor, M long time! Everyone we met at BMW of Freehold was professional, friendly, and willing to work with our wishes. Highly recommend! Our sales advisor, Mark E took his time explaining all of our options, worked with our budget and really took his time explaining the new features of the car! Can't wait to come back and see him again when it's time to upgrade! More
by Sania22
Employees Worked With
December 24, 2020
Leased two cars from Mike within a week.No pressure Leased two cars from Mike within a week. No pressure professional salesperson. Organized and knows the product. Got two great deals. Excellent foll Leased two cars from Mike within a week. No pressure professional salesperson. Organized and knows the product. Got two great deals. Excellent follow thru after the sale is made and you leave the dealership. More
by RICHARD BAIN
December 23, 2020
Mark and Dori are a pleasure to work with! From the minute you walk in you feel like family. Such a smooth and easy transaction!! minute you walk in you feel like family. Such a smooth and easy transaction!! More
by Caitlinarvanites
