Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Freehold
Freehold, NJ
2,008 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,008 reviews
November 21, 2020
I have dealt with many car dealers over the years and nothing holds a candle to this dealership. The team that works there is amazing. They answered all my questions, and made me feel like I was at home nothing holds a candle to this dealership. The team that works there is amazing. They answered all my questions, and made me feel like I was at home and deliver a great product. I highly recommend this dealership and it’s people to everyone. More
by Hal
November 20, 2020
Dominique was professional, friendly, patient and knowledgeable. She always greeted me with smiling eyes (due to covid I couldn’t see her smile as she always properly wore her mask). She was extremel knowledgeable. She always greeted me with smiling eyes (due to covid I couldn’t see her smile as she always properly wore her mask). She was extremely patient with my indecisiveness and let me make the right decision without any pressure! I loved working with her and will be back once my lease is up. Thank you Dom! More
by Marlowe
Employees Worked With
Dominique Nemeth
November 20, 2020
I’ve been a client at this dealership for over 10 years. Dori Dado and his staff provide excellent service. I always feel welcome and the staff always accommodates my requests. Any vehicle is always provide Dori Dado and his staff provide excellent service. I always feel welcome and the staff always accommodates my requests. Any vehicle is always provided timely and as promised. I would recommend Freehold BMW to anyone looking to buy or lease a vehicle. More
by S. Morris
Employees Worked With
Dominique Nemeth
November 19, 2020
GREAT DEALERSHIP! Frank Catania was awesome! Frank was very clear and helpful through the entire process. Went into the dealership with intent to lease a new vehicle and Frank made it happen in under an h very clear and helpful through the entire process. Went into the dealership with intent to lease a new vehicle and Frank made it happen in under an hour! Met all my expectations even better than what I expected! Highly highly recommend. Thanks again for the tremendous service and be sure to see Frank you won’t be disappointed! More
by Storemail410
Employees Worked With
Other Employees :
Monica Beierschmitt, John Bell
November 19, 2020
Mike was awesome. He was able to answer all our questions and made the process smooth and easy. I would recommend him to anyone who is interested in buying a new BMW. and made the process smooth and easy. I would recommend him to anyone who is interested in buying a new BMW. More
by pmgeorge
Employees Worked With
November 18, 2020
Pleasant environment and car buying experience. I was treated like family. The car buying experience was open and transparent and efficient. Dominique kept me updated daily and was an absolute pleasure treated like family. The car buying experience was open and transparent and efficient. Dominique kept me updated daily and was an absolute pleasure to deal with. More
by Randy
November 16, 2020
if you are looking for a BMW vehicle- this is the place to go John Cheung and Danny Claro are top notch! They explained everything and allowed us to make a decision that was right for us- Definitely a ver to go John Cheung and Danny Claro are top notch! They explained everything and allowed us to make a decision that was right for us- Definitely a very GOOD experience!! Anybody I know interesred in buying/ leasing a BMW I will definitely refer them to these two. More
by Felicia R
November 13, 2020
John the manager is amazing, and so is Frank in sales. They are so professional, kind, and truly have your best interest at heart. I live closer to another dealership but had nothing but an awful experien They are so professional, kind, and truly have your best interest at heart. I live closer to another dealership but had nothing but an awful experience. Being in a customer-service related industry, I cherish those that show exemplary service. As a BMW customer for 9 years, I wouldn't go anywhere other than Freehold for a BMW. Thank you for making me feel like family. More
by NicoletheRealtor
November 12, 2020
He was very personable and accommodating. Answered all my questions and was very helpful. Seemed to care about my needs will definitely recommend. Thank you questions and was very helpful. Seemed to care about my needs will definitely recommend. Thank you More
by Jmadd615
November 11, 2020
Frank is the best! This is my fourth time getting a car from BMW of Freehold and won’t be my last. I walked into the dealership super confused on which model I wanted, and Frank made the whole experience a from BMW of Freehold and won’t be my last. I walked into the dealership super confused on which model I wanted, and Frank made the whole experience and decision a breeze. I am so happy with my 5 series and highly recommend anyone interested in a BMW to go straight to Frank! More
by Danielle Polihros
Employees Worked With
