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BMW of Freehold

Freehold, NJ

4.9
2,055 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,055 reviews

January 08, 2021

John was the most pleasent salesman I’ve ever had the pleasure of working with, even though im sure i wasn’t the easiest sale hes ever made. he took the extra time even out of work to help me make sure i More

by manvinder.singh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Lichaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Claro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

BMW of Freehold responded

Thank you for the positive feedback! We truly appreciate your business and your kind words!

January 05, 2021

This was my 2nd purchase at Freehold BMW. Great experience, they treated me well and fairly. I will continue to go back for future purchases. Very pleased. A+ More

by sbarna115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

BMW of Freehold responded

Thank you for the 5-star feedback! We truly appreciate your kind words and your loyalty.

January 05, 2021

Great experience. Really supportive and informative. They helped me in finalizing my lease for a BMW X2. Mike Youssef helped a lot and made the deal possible. More

by Radha Shah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

BMW of Freehold responded

Thank you for the great review, Radha! Enjoy your new BMW X2, and thank you for choosing BMW of Freehold!

January 02, 2021

I had very particular wants in my car, and could not find them anywhere. I worked with Nic the sales manager, who located a car that met my entire wish list and then made me an offer I could not refuse (def More

by Jamie K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Lichaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Eustice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

BMW of Freehold responded

Jamie, thank you for the positive feedback! We truly appreciate your kind words and your business.

January 02, 2021

I am now on my third BMW from this dealership and I wouldn’t get one from anyone else. My salesperson John Cheung was knowledgeable, responsive, and most importantly fair throughout the entire buying More

by J R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

BMW of Freehold responded

Thank you for the 5-star review! We truly appreciate your business and your loyalty!

December 31, 2020

High energy, polite, efficient, but the dealership is going under renovations and is a bit chaotic and noisy. Everyone was doing the best job they can under the circumstances. More

by CCBMW fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Gries
Dec 31, 2020 -

BMW of Freehold responded

Thank you for the positive feedback! We truly appreciate your kind words.

December 30, 2020

My experience at Freehold BMW was exceptional. Efficient, knowledgeable, and no B.S. Dani the Manager And Frank are A’s! I found new home More

by Christine.mizrahi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Claro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Catania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

BMW of Freehold responded

Thank you for the 5-star review! We truly appreciate your feedback!

December 30, 2020

Excellent customer service, great following up with customers, truly goes above and beyond. Best salesman we ever met. Would recommend him over anyone else. Thanks More

by diego12387
Recommend Dealer
Yes
Employees Worked With
Dec 30, 2020 -

BMW of Freehold responded

Thank you for the positive feedback!

December 29, 2020

Mike Youssef was simply an amazing Client Advisor. He gave me all of the information I needed to purchase my BMW all with professionalism and a smile. More

by imzitzner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

BMW of Freehold responded

Thank you for the 5-star feedback!

Dec 29, 2020 -

imzitzner responded

You are so welcome !

December 29, 2020

Mark was a pleasure to work with, he made the entire process easy and enjoyable! I would recommend him without a hesitation. I know I will be a lifelong customer of BMW Freehold. More

by sharondove2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

BMW of Freehold responded

Thank you for the great review! We are so glad you enjoyed working with Mark, and we truly appreciate your loyalty!

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