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BMW of Freehold
Freehold, NJ
2,013 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,013 reviews
August 03, 2024
Mark made the process super easy and was such a pleasure to work with. Thank you Mark! to work with. Thank you Mark! More
by Rembalanca
Employees Worked With
August 03, 2024
Great service. Was able to understand details of sale. Sales rep was great pn follow up. Was able to understand details of sale. Sales rep was great pn follow up. More
by LT13
Verified CustomerAugust 03, 2024
From the very start, Arthur was very professional and provided us with excellent service until we leased our new BMW car. He went out of his way to ensure we were happy with the lease agreement. Also, D provided us with excellent service until we leased our new BMW car. He went out of his way to ensure we were happy with the lease agreement. Also, Dan Claro was also supportive and ensured we were treated fairly and dignity. More
by TOMVIGILANTE
August 02, 2024
I have all of my BMWs serviced by Nuno Marques at Freehold BMW. His knowledge, efficiency and expertise are second to nobody! His love for these high performance machines is evident by the way he c Freehold BMW. His knowledge, efficiency and expertise are second to nobody! His love for these high performance machines is evident by the way he cares for them. I feel very fortunate to have found him. More
by Erich L.
Employees Worked With
August 02, 2024
Quick and smooth service. In and out in under 3 hours. Mark was very helpful In and out in under 3 hours. Mark was very helpful More
by Jontaylor770
August 02, 2024
This dealership was amazing in how they gave fair prices for their cars. Specifically, Mark Vicens is a great person to talk fair prices. for their cars. Specifically, Mark Vicens is a great person to talk fair prices. More
by harsh
Employees Worked With
August 02, 2024
This dealership was very smooth and efficient to work with. Working with Mark Vicens was a pleasure with. Working with Mark Vicens was a pleasure More
by rohan
Employees Worked With
July 31, 2024
I had leased my second BMW from Frank Catarina and because of how pleasant he made that lease deal I went back to BMW of Freehold. When I arrived at the dealership this time, I was greeted by Paige an because of how pleasant he made that lease deal I went back to BMW of Freehold. When I arrived at the dealership this time, I was greeted by Paige and she discussed with me that Frank was now a sales manager. Having dealt with Frank prior I can understand why the dealership had promoted him to a management position. Paige than became my new sales person. Paige and Frank worked together to ensure that I was happy and in agreement with the terms of my third BMW. When Paige and Frank’s part of the purchase was completed, they introduced me to Maria in finance. The three of them were extremely professional while making the process pleasant and stress free. I can assure you because of these three individuals I will recommend and be a returning customer to BMW of Freehold. More
by GDM4
July 31, 2024
Danny and John are Great to deal with! They ordered my car “exactly” as I wanted it ! They ordered my car “exactly” as I wanted it ! More
by PSERPICO
July 28, 2024
Experience was awesome and seamless with Pierre from start to finish. Delivery was quick and easy. start to finish. Delivery was quick and easy. More
by WLSC90
