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BMW of Freehold
Freehold, NJ
2,087 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,087 reviews
October 03, 2024
i would like to take a moment to thank Mike(client advisor), Nicholas(manager) and Maria(finance). They were all so knowledgeable ,and truly professional. they handled and explained every step which advisor), Nicholas(manager) and Maria(finance). They were all so knowledgeable ,and truly professional. they handled and explained every step which made my buying experience seamless, I would highly recommend them to anyone looking to purchase a car, THANK YOU AGAIN Joe More
by joeg1058
October 01, 2024
Excellent care. Very accommodating. Very patient. Will be back for my next car. Thank you Very accommodating. Very patient. Will be back for my next car. Thank you More
by MIRCOBCORP
Verified CustomerOctober 01, 2024
Always a great experience with this BMW team. Danny Claro sets the tone from the top Danny Claro sets the tone from the top More
by STEVERIVERA
October 01, 2024
My initial contact was with another sales person who did not respond to my calls the following day when I had made my decision to move forward on a 2025IX BMW. I reached a manager named Nick who transferred not respond to my calls the following day when I had made my decision to move forward on a 2025IX BMW. I reached a manager named Nick who transferred me to this young salesman. I have to say it was my lucky day! This is my third BMW and my first EV although the 22 that I bought was a hybrid, and I loved it so much that it has brought me now to the full electric. Initially, I was annoyed when I thought I was being “dumped“ on a new kid who didn’t look like he was old enough to sell cars! I gave him room and he did an incredible job and not being pushy, meeting all of my expectations and requirements for the car, and then took the time once I made the final decision to help me, move the insurance and to understand every detail of this electric vehicle. For me to say That this experience at freehold, BMW was great is underrating it. John was the reason I would return if I’m ever going to buy another car. His patience, responsiveness, knowledge and ability to teach an old dog new tricks is more than I can put on paper. If you are intending to buy a new or used car, I highly recommend BMW freehold but more importantly I recommend John Calabrese to be your sales person. If for any reason he does not stay with this company, I would follow him! More
by redhookinn
September 30, 2024
The entire team was amazing and took the customer service experience to an elevated level. experience to an elevated level. More
by vikpatel05
September 30, 2024
Paige was very knowledgeable and very pleasant to work with, even though the sale kept her there after closing time. with, even though the sale kept her there after closing time. More
by ANGELAMELKONIAN
September 30, 2024
I’ve been buying from freehold BMW for years and it’s always been superb but last Friday I went in to talk about a new car I ordered and it turned out there was a car I wanted on the floor. I wanted to s always been superb but last Friday I went in to talk about a new car I ordered and it turned out there was a car I wanted on the floor. I wanted to see it in the sun and in minutes Dori the GM and Orville my favorite sales guy ever had the car in the sun so I can see it and an hour later I was signing papers and driving it home. They always pay top dollar for my trades and take care of me like family ! I’ve owned dozens of Bmws and I’d never buy from anyone else ! Dori Dado and Orville are a team of guys you just can’t imagine how fantastic these guys are. I’m so appreciative of these two and all the team including the finance guy who was fast and got the job done in no time ! Thank you for another amazing experience ! Craig More
by Craig S
September 29, 2024
I was keep informed during the whole process by Richard. He is very professional. This is my 5th BMW he has sold me and I would highly recommend him. He is very professional. This is my 5th BMW he has sold me and I would highly recommend him. More
by GARYG611
September 29, 2024
My experience was great. Mark was very helpful. I would recommend BMW freehold to anyone looking for a car. Mark was very helpful. I would recommend BMW freehold to anyone looking for a car. More
by Piskorzewskinicole
Employees Worked With
September 28, 2024
Anthony was an excellent resource to work with when searching for a new vehicle. He answered all of my questions thoroughly and navigated me to the car that was the right fit for me. searching for a new vehicle. He answered all of my questions thoroughly and navigated me to the car that was the right fit for me. More
by lanahan.paul
Employees Worked With
