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BMW of Freehold

Freehold, NJ

4.9
2,008 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,008 reviews

January 21, 2021

In 2019 I bought one of my BMW vehicles from this dealership, and William Lauer was my sales advisor. The experience with my advisor was not the best, but it was satisfactory. Recently I was in t More

by Adam_NJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Lauer
Feb 24, 2021 -

BMW of Freehold responded

Adam, thank you for the candid feedback on your latest experience. I sincerely apologize for the level of service you received. We strive to make sure all customers feel comfortable and valued, and I regret that we fell short. I would appreciate the opportunity to speak with you to learn more about your visit and show you my appreciation for your feedback. Please contact me at (732) 462-0042 at your convenience. I hope to hear from you soon. Best, Dori Dado, General Sales Manager​

January 19, 2021

I bought my new X5 from here 2 years ago with very good experience. So when I needed a used car I thought trying here to. This time it’s a pleasant experience too with Mr. John Chueng. John was very nice a More

by JP
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

BMW of Freehold responded

Thank you for the positive feedback! We truly appreciate your business and your loyalty!

January 18, 2021

Mark was so nice and very professional and worked with you he sold me my first BMW X1 , i will def. go back when Im ready to trade for something better. Thanks Mark i will tell everyone to come see you 4s More

by Kieshaturner29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Gries
Jan 19, 2021 -

BMW of Freehold responded

Thank you for the great review and for choosing BMW of Freehold! Enjoy your BMW X1!

January 18, 2021

Mike Youssef is the best sales person I’ve ever dealt with. I have been leasing more then 9 years now and I’ve never had the ease I did with Mike. He is patient, professional and knowledgable. I had a bu More

by NAMorales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

BMW of Freehold responded

Thank you for your business and your kind words! We are so glad you enjoyed working with Mike. Enjoy your new BMW X3!

January 15, 2021

Mark is one of the best salesperson i have ever met. He is way too cooperative and friendly. He was so passionate in selling the car that he literally let me test drive the car for almost 30 mins. More

by Akshay Saxena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

BMW of Freehold responded

Thank you for the great review! Enjoy your new BMW!

January 15, 2021

Great service! My good friend Christian Kowalczyk, who is a mechanic at BMW, referred me to John Cheung. John was very personable and made my experience quick and easy. 10/10 would recommend him if you’re lo More

by jessicazehl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Kowalczyk, Russ
Jan 15, 2021 -

BMW of Freehold responded

Thank you for the 5-star review!

January 15, 2021

Mike just sold me my X5, this was my 2nd vehicle purchase at this dealership. He was very patient, professional and knowledgeable. He went above and beyond. I would highly recommend him! More

by Keldivito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Gries
Jan 18, 2021 -

BMW of Freehold responded

Thank you for the 5-star review! We truly appreciate your business and your loyalty. Enjoy your new BMW X5!

January 15, 2021

Mike Youssef was the best!!! Absolutely gave me the best price for my trade in and an awesome deal on my 2021 BMW X3. He prepared all the paperwork beforehand and was in and out fast. I will recommend him More

by Tquevedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

BMW of Freehold responded

Thank you for the great review! Enjoy your new BMW X3!

January 11, 2021

Yes, responded. But, not in a timely manner. Was trying to get a deal done before the end of the year, but didn't get timely responses. Bought elsewhere. More

by Gporto1
Recommend Dealer
No
Employees Worked With
Maryjo
Jan 15, 2021 -

BMW of Freehold responded

Thank you for your review. However, I am disappointed to read this type of feedback, and I sincerely apologize for the delay you experienced. I can assure you this is not the standard we set here or the level of service we strive provide. I would appreciate the chance to speak with you, so I can learn more about the communication issues and hopefully make amends. Please contact me at (732) 462-0042 when you are available. I hoe to hear from you soon. Best, Dori Dado, General Sales Manager

January 09, 2021

Mike Youssef was helpful, pleasant and accommodating. I give him 5 stars. It was a smooth transaction and very good experience overall! I purchased a pre owned Mercedes Benz which had a cracked windshield, More

by Lois S.
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

BMW of Freehold responded

Thank you for the great review, Lois! We are so glad you enjoyed working with Mike.

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