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BMW of Freehold
Freehold, NJ
2,010 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,010 reviews
March 06, 2021
John was top notch in customer service, his knowledge and willing to help was much appreciated. We drove from Ashburn VA for my son to buy his perfect dream car we couldn’t locate closer to home and due to t willing to help was much appreciated. We drove from Ashburn VA for my son to buy his perfect dream car we couldn’t locate closer to home and due to the top notch service we received from John and Maria in financing we will make that same 3.5 hour drive when hubby and I are ready to purchase our X7 just to be able to feel confident we got a good deal and get great customer service. More
by Combs.family
March 05, 2021
From the moment you arrive, you are well taken care of. The manager Nick, is amazing, and Mark is professional through and through. Wonderful experience!!! Highly recommend Mark's services. He made it fun The manager Nick, is amazing, and Mark is professional through and through. Wonderful experience!!! Highly recommend Mark's services. He made it fun and easy. A+ all around! More
by Marisalynnc
March 05, 2021
I went in for a service appt for a car I purchased a year ago at open road bmw in Edison. They were very unprofessional and I had possibly the worst experience and was never really happy with the purchase. ago at open road bmw in Edison. They were very unprofessional and I had possibly the worst experience and was never really happy with the purchase. I asked to speak with a salesman while My car was being serviced to see if I had any options to get into a different car. Frank Catania was great! Answered all my questions and worked with his team to get me into a new car at the best price! I am very happy with the customer service of all the staff members I had the pleasure to work with today, Frank took the time to explain the features in the car and didn’t just send me on my way. I’m loving the new car. This is exactly how purchasing a new car should be. Thank you And I will def be back! More
by Genesia Apa
Employees Worked With
March 03, 2021
Frank did a great job getting us the car we wanted. Smooth transaction from start to finish. I will definitely recommend Freehold BMW to my friends. Smooth transaction from start to finish. I will definitely recommend Freehold BMW to my friends. More
by Winston11375
Employees Worked With
March 02, 2021
Frank is professional, hard working, trustworthy & a great salesperson. We enjoyed working with him. This was our second experience & we look forward to working with him again. great salesperson. We enjoyed working with him. This was our second experience & we look forward to working with him again. More
by Juliegutmann
Employees Worked With
March 02, 2021
I had an extremely positive experience at this dealer and with management and with my sales associate Frank Catania. Everyone was friendly knowledgeable patient and willing to listen to my needs for the vehi with management and with my sales associate Frank Catania. Everyone was friendly knowledgeable patient and willing to listen to my needs for the vehicle I was looking for. Frank was attentive and very helpful. I love my new car! More
by RUBYNINA10
March 02, 2021
Bought a new car with Tyler being the advisor, who had been very helpful and knowledgeable. Tyler searched the car meeting my criteria, and prepared the documents and insurance ahead of my arrival, makin been very helpful and knowledgeable. Tyler searched the car meeting my criteria, and prepared the documents and insurance ahead of my arrival, making the process easy. More
by jliprinceton
Employees Worked With
March 01, 2021
GREAT! FANTASTIC EXPERIENCEall needs were met!!! Could GREAT! FANTASTIC EXPERIENCE all needs were met!!! Could not ask for more. she got us everything we asked for thanks for all your help:) !!!! will s GREAT! FANTASTIC EXPERIENCE all needs were met!!! Could not ask for more. she got us everything we asked for thanks for all your help:) !!!! will see you for our next bmw More
by Jido12345
Employees Worked With
Dominique Nemeth
February 26, 2021
Fantastic experience for the 1st time buyer BMW ..Nick the manger guide me and Dominique Nemeth she was the one who help me with the car i was going or the X2 but she guide me to the X3 it was very good c the manger guide me and Dominique Nemeth she was the one who help me with the car i was going or the X2 but she guide me to the X3 it was very good choice .i am happy with the car happy with the experience at the dealership .great team thanks to everyone at the dealership . i was told by a friend about the dealership and it was true. i will recommend your dealership to everyone i know More
by metwallyt
Employees Worked With
Dominique Nemeth
February 25, 2021
We had an issue with our lease and Danny helped us out in a professional matter, everything from the quickness to resolve the situation to the great customer service that was provided, BMW is lucky to have a a professional matter, everything from the quickness to resolve the situation to the great customer service that was provided, BMW is lucky to have a manager like that. More
by diego12387
