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BMW of Freehold

Freehold, NJ

4.9
2,010 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,010 reviews

March 26, 2021

William and Freehold BMW were not my first choice but definitely was my final choice on my recent M340 lease. William was responsive, professional and knowledgeable throughout the whole process. I was ab More

by NJM340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Lauer
Mar 26, 2021 -

BMW of Freehold responded

Thank you for the 5-star review! We are so glad you enjoyed working with William. Enjoy your new BMW, and thank you again for choosing BMW of Freehold!

March 24, 2021

We had been with BMW since 2004 and we had great experiences with all the client advisors from past to present. Since our past client advisors had moved on, John Bell came highly recommended. My hu More

by Bimmergirlmw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bell
Mar 25, 2021 -

BMW of Freehold responded

Thank you for the excellent review! We love reading this type of feedback and truly appreciate your loyalty! Thanks again for choosing BMW of Freehold!

March 18, 2021

Frank, Mike and everyone at BMW of Freehold were great every step of the way from ordering my car all the way till I picked it up. 10/10 would recommend More

by JimmyFisherjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Monteleone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Catania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

BMW of Freehold responded

Thank you for the excellent feedback! We truly appreciate your business and your kind words!

March 15, 2021

Mark was excellent! Very knowledgeable, great personality! Probably the best car buying experience I’ve ever had in 30 years of buying high end cars. More

by RobS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Eustice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

BMW of Freehold responded

Rob, thank you for the awesome review, and congratulations on your new car! We will share your kind words and positive feedback with Mark.

March 15, 2021

I had a very good experience at bmw of freehold and my salesman Mike was excellent. The buying process was easy and they were very honest. I highly recommend this dealership and there sales people. More

by Josephmasone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

BMW of Freehold responded

Joseph, thank you for the excellent review, and congratulations on your new car! We will pass your kind words on to Mike and look forward to working with you again in the future.

March 12, 2021

Mike was a consummate professional and an absolute pleasure to deal with. He's knowledgeable, extremely fair and cares about his customer. He made the deal I wanted possible and made the buying experi More

by Joe M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

BMW of Freehold responded

Joe, thank you for the excellent review, and congratulations on your new car! We will share your kind words with Mike.

March 10, 2021

Excellent service, good price, very knowledgeable and answers right the way with email or text . Personal contact and great guy to work with. Highly recommended for your BMW needs More

by ryaboy1973
Customer Service
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

BMW of Freehold responded

Thank you for the great review! We will share your positive feedback with Mike.

March 09, 2021

A good friend recommended me to go to BMW of Freehold.I A good friend recommended me to go to BMW of Freehold. I initially met with Billy Lauer a month before I was ready to get a new car. He wasn't pushy More

by docbrok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Lauer
Mar 09, 2021 -

BMW of Freehold responded

Thank you for the excellent review and congratulations on your new car! We will pass your kind words on to Billy and Dori.

March 06, 2021

Incredible experience working with Frank Catania. One of the easiest and best experiences I have ever had with a car deal ship. If you are on the market for a new vehicle I would highly recommend dealing w More

by Tburton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Catania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

BMW of Freehold responded

Thank you for the awesome review! We will share your kind words with Frank and look forward to working with you again in the future.

March 06, 2021

I've been a BMW leasee for over ten years, so I have some experience with the car leasing process. When I'm looking to renew, the salesperson is an integral part of whether I choose one dealership over anoth More

by phlaver@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Eustice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

BMW of Freehold responded

Thank you for the fabulous review! We will pass your kind words on to Mark and look forward to working with you again in the future.

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