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BMW of Freehold
Freehold, NJ
2,010 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,010 reviews
March 30, 2021
I came to the dealership after thinking I was going to purchase a different make/model from another dealership. John still gave me plenty of time, answered questions and then I went for a 20 minute test d purchase a different make/model from another dealership. John still gave me plenty of time, answered questions and then I went for a 20 minute test drive. I fell in love with the BMW 3x and never looked back. John knew what I could afford, but more importantly what I needed in a vehicle to make me feel safe and secure yet know it was still a luxury vehicle. The buying process was seamless. John has a no pressure, what can I do to make this work, attitude. The purchase process was quick and easy. No stress or anxiety. I picked up my baby the next day and again, John spent a great deal of time going over every question I had about technology, and the vehicle’s functions. I highly recommend John to anyone considering a BMW purchase. A+ experience! More
by bethrandik
Employees Worked With
March 29, 2021
Mark was excellent! He made the whole experience enjoyable. Mark is extremely knowledgeable about the vehicles and was able to recommend the best valued package. His knowledge and kindness made this enjoyable. Mark is extremely knowledgeable about the vehicles and was able to recommend the best valued package. His knowledge and kindness made this the best dealer experience I’ve had! More
by emilyo97
Employees Worked With
March 29, 2021
John was extremely thorough and very helpful. He made the purchase process smooth and seamless. Overall, thanks to John, I am very pleased with my experience. purchase process smooth and seamless. Overall, thanks to John, I am very pleased with my experience. More
by Halamzad
Employees Worked With
March 29, 2021
John is a great guy! I could not get a better person to get my car from. He made the whole experience enjoyable. He is very knowledgeable about vehicles. He will explain in detail the whole process of buyi get my car from. He made the whole experience enjoyable. He is very knowledgeable about vehicles. He will explain in detail the whole process of buying a car. He was very responsive, and professional. Thank you for all your efforts and wish you all the best. Mateusz W. More
by Matt
Employees Worked With
March 29, 2021
3rd Car I bought from BMW of Freehold. Maria handled all 3 purchases. She's the best. Truly. You should definately buy of car from BMW of Freehold for multiple reason but you should demand to work with M 3 purchases. She's the best. Truly. You should definately buy of car from BMW of Freehold for multiple reason but you should demand to work with Maria. You won't regret it. Great person. More
by Mark201
Employees Worked With
March 29, 2021
Dominique is the best. This is my first vehicle that I purchased from her. My usual salesperson recently retired. She was very knowledgeable and friendly. purchased from her. My usual salesperson recently retired. She was very knowledgeable and friendly. More
by carolleecarol
March 28, 2021
Had been looking for a used Toyota for at least 6 months. Found a car here with an unbelievable LOW price. Dealership was at least a 2 hour drive to drive to, but the savings were well worth it. When I met W Found a car here with an unbelievable LOW price. Dealership was at least a 2 hour drive to drive to, but the savings were well worth it. When I met Wael, AKA Mike, it made this experience of buying a vehicle the best ever. I was probably in and out of the place in less than 30 minutes - no games like dealerships usually play with the back and forth B.S. they play with the management. The advertised price on the internet and on the dealership website was EXACTLY what I paid. When returning to process the paperwork, once again in and out in record time. Everyone I met there was very polite, professional and intelligent. Very high volume dealership with making a buying experience easy. Would definitely go back to buy my next vehicle. DO NOT MISS this place when car shopping. More
by Berks County customer
Employees Worked With
