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BMW of Freehold
Freehold, NJ
2,087 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,087 reviews
October 14, 2024
There was an issue with production of my x6 but Oreville and Frank resolved the problem. Also, big thanks to Russell in the finance department and Greg in service. and Frank resolved the problem. Also, big thanks to Russell in the finance department and Greg in service. More
by HERCULES GCNJ
Verified Customer
October 12, 2024
Great experience. Dori and Mark made my purchase/lease easy and void of complications. I look forward to doing business with them in the future. Dori and Mark made my purchase/lease easy and void of complications. I look forward to doing business with them in the future. More
by BARRYBERKELEY5
October 12, 2024
This is the Third car we have purchased from John. He is the best salesman we’ve ever worked with. He is the best salesman we’ve ever worked with. More
by MATTDZ74
October 11, 2024
So far so good is all I can say. I’m one who doesn’t trust many people, but my spirit says to trust them! I’m one who doesn’t trust many people, but my spirit says to trust them! More
by Teambunche
October 08, 2024
I enjoyed working with Robert. He was easy to work with and knowledgeable. He works to find us the right car with the right features at the right price. He was easy to work with and knowledgeable. He works to find us the right car with the right features at the right price. More
by joryjw
Employees Worked With
October 08, 2024
Mark Vicens is really a gentleman. satisfies his customers..he made us comfortable with his knowledgeable and gentle approach..its a pleasure working with people like mark.really apprec satisfies his customers..he made us comfortable with his knowledgeable and gentle approach..its a pleasure working with people like mark.really appreciated More
by hafsa
October 06, 2024
Richard is a real gentleman and also very knowledgeable about the BMW product line and the whole sales process. He asked good questions to help him to understand what my needs and desires were and then fin about the BMW product line and the whole sales process. He asked good questions to help him to understand what my needs and desires were and then finding the right car for me. BMW has of Freehold is a very professional operation and did their best to speed up the transaction in line with my tight schedule. More
by PDMCMANUS
October 05, 2024
This is now the third car that we've purchased from this dealership and will not go elsewhere. Their professionalism and friendliness, aside from the great vehicles, will keep us coming back. Thank you BMW dealership and will not go elsewhere. Their professionalism and friendliness, aside from the great vehicles, will keep us coming back. Thank you BMW of Freehold More
by JPDIAS1267
October 04, 2024
Had a really good experience with BMW freehold and client Advisor Mark vicens he has knowledge and knows what he is doing He answers all the questions we had in our mind I loved doing business with him. Advisor Mark vicens he has knowledge and knows what he is doing He answers all the questions we had in our mind I loved doing business with him. More
by Rizwan Talib
October 03, 2024
The client advisor team here is responsive. Michael Chang is a great guy to work with. Michael Chang is a great guy to work with. More
by SHARAD.SETHI
