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BMW of Freehold
Freehold, NJ
2,013 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,013 reviews
August 17, 2024
We would like to thank Mathew Torres for his guidance as we purchased our daughter's first car. We appreciated his insight and patience especially since we had to travel a couple of hours to reach Freehold. we purchased our daughter's first car. We appreciated his insight and patience especially since we had to travel a couple of hours to reach Freehold. The red bow was the perfect touch as our daughter climbed into her new car. More
by Gina , Tony & Stephanie
Employees Worked With
August 16, 2024
Mark Vicens was wonderful. He explained everything to us and made us feel great!!!!And he also made my daughter’s day by letting her take this picture with the bow. Everyone we He explained everything to us and made us feel great!!!!And he also made my daughter’s day by letting her take this picture with the bow. Everyone we came in contact with on 8/15/24 was nice and helpful. Thank you again Mark and 80’s was the best time!!!! More
by Jenni6226
August 14, 2024
Extremely easy to work with! Professional staff, and ease of sale. I would work with them again Professional staff, and ease of sale. I would work with them again More
by thatsentertoonment
Verified CustomerEmployees Worked With
August 12, 2024
It was a pleasure to deal with Mark and BMW staff Thank U for everything for everything More
by ndepalma5
August 11, 2024
Pierre and Danny were really good guys and worked with us to purchase the vehicle that we wanted. They made the purchase pain free and they and also they have great personalities. I also want to thank Russ a to purchase the vehicle that we wanted. They made the purchase pain free and they and also they have great personalities. I also want to thank Russ as well for making the financing easy. Thanks guys Highly Recommend More
by Moose
August 08, 2024
From the time your greeted at the door to the time of purchase they made me feel welcome. Now with that said I will discuss the interaction with the salesperson, Mark was wonderful, patient, courteous an purchase they made me feel welcome. Now with that said I will discuss the interaction with the salesperson, Mark was wonderful, patient, courteous and down right accommodating. Not just during the sales process but about an after that, he went through the entire I4 menu to ensure that I was comfortable before driving off the lot. People like Mark are truly make a Brand stand out not just an Emblem on the hood but dedicated associates are the real backbone of the product. Thanks Much Mark. 🙂🙂🙂 More
by mimmic22
Employees Worked With
August 08, 2024
Wonderful experience! I Will never get a car elsewhere! This is my second car and plan to use them always. I Will never get a car elsewhere! This is my second car and plan to use them always. More
by WEINMAN1998
August 07, 2024
bought a BMW x 3 from Mike Yousseff. Great experience. Very professional. Mike explained everything well. Couldn't be more satisfied with the experience. I would definitely recommen Great experience. Very professional. Mike explained everything well. Couldn't be more satisfied with the experience. I would definitely recommend them. More
by martinmenglee
Employees Worked With
August 05, 2024
Frank and Pierre were outstanding helping us through the entire purchase experience. Highly recommend Freehold BMW. entire purchase experience. Highly recommend Freehold BMW. More
by SAI
August 05, 2024
very professional, easy experience. easy financial transaction, mike was perfect as far as explaining everything to my wife. we enjoyed the whole thing easy financial transaction, mike was perfect as far as explaining everything to my wife. we enjoyed the whole thing More
by lendensky
