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BMW of Freehold
Freehold, NJ
2,170 Reviews
Welcome to BMW of Freehold
Welcome to the Lithia auto group., Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1946 to over 400 in 2024. Lithia auto groups success reflects our commitment to our mission statement: "Growth powered by people."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. Lithia employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
Lithia employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
Lithia builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All Lithia employees go through the group's culture, value and team building training. They are committed to aligning their actions with Lithia values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships worldwide you will feel that "Your satisfaction is our mission!"
Thanks for visiting our Lithia store.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,170 reviews
December 07, 2024
From the moment we met Mark we felt very welcomed at freehold BMW. He was kind and patient taking the time to go over any questions we had. He helped my husband and I to understand the different warrant freehold BMW. He was kind and patient taking the time to go over any questions we had. He helped my husband and I to understand the different warranty packages, making sure we chose the best one for our family. He was extremely easy to work with. The entire process was enjoyable and seamless even having an infant with us for the few hours it takes to purchase a vehicle, he was constantly asking if we needed anything to keep her comfortable. We are very grateful for the entire team at freehold BMW especially Mark. More
by JME
Verified Customer
December 05, 2024
I think Anthony was great he was very patient with us and informative.Nicholas was great help with the pricing. informative.Nicholas was great help with the pricing. More
by JMS116
December 03, 2024
No respond and no follow up as promised to call me back the next day. Not helpful at all. Not recommended the next day. Not helpful at all. Not recommended More
by Celestelbl
Employees Worked With
December 03, 2024
Tried to sell a wrecked car online via Driveway. Sent deposit, credit ran twice, before I found this out. Complete waste of time and very infuriating. Will NEVER use this process again. Sent deposit, credit ran twice, before I found this out. Complete waste of time and very infuriating. Will NEVER use this process again. More
by BRYB1205
Employees Worked With
Not sure
December 03, 2024
I had a good experience with the dealership and the sales and finance departments. I was happy with Mark and Tyler. and finance departments. I was happy with Mark and Tyler. More
by Jaytannan78
Employees Worked With
December 03, 2024
Truly a great experience from beginning to end. No nonsense, no hassles. Mark in sales , Steven C. and Mike in finance are all true professionals and provided excellent customer care/service. The No nonsense, no hassles. Mark in sales , Steven C. and Mike in finance are all true professionals and provided excellent customer care/service. The entire staff was courteous and addressed all of our questions and concerns. The vehicle was exactly as described on their website. More
by Coachnan21
December 02, 2024
Quick and easy transaction. Frank and Mark were both consummate professionals throughout. I highly recommend BMW of Freehold and Marc Eustice Frank and Mark were both consummate professionals throughout. I highly recommend BMW of Freehold and Marc Eustice More
by MARCFRANKEL61
December 02, 2024
Anthony was a very knowledgeable and caring salesman, He went out of his way to ensure that I became familiar with the operation and controls of my car.My concerns were why it took so long for my car to be went out of his way to ensure that I became familiar with the operation and controls of my car.My concerns were why it took so long for my car to be available ( five months)? More
by TREEFELL1
Employees Worked With
December 02, 2024
RichardHenriquez is the best! This is the second time he was assisting us in buying a car at BMW of Freehold and both times it was a very smooth process. Thank you! This is the second time he was assisting us in buying a car at BMW of Freehold and both times it was a very smooth process. Thank you! More
by TATIANA.DEDITS
December 02, 2024
Very good salesman, bought a quality pre-owned vehicle at a comfortable price. Very efficient staff. a comfortable price. Very efficient staff. More
by randying
Employees Worked With
