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BMW of Freehold

Freehold, NJ

4.9
2,010 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,010 reviews

May 11, 2021

I would have never believed purchasing a new car would be so easy and painless! Mike is your contact here. He keeps everything he promised at the time of sale, plus more. Very professional, extremely detaile More

by Berks County customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

BMW of Freehold responded

Thank you for the positive feedback! We are so glad you enjoyed working with Mike!

May 08, 2021

John is honest, kind, understanding, accommodating, patient, and respectful. You are very fortunate to have him in your employ. He knows how to satisfy customers. More

by Carolskeating
Recommend Dealer
Yes
Employees Worked With
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

BMW of Freehold responded

Thank you for the wonderful review! We truly appreciate your kind words about John!

May 07, 2021

Replied to text messages promptly. Mark reviewed all the options of the vehicle. Mark set up an appointment to acquire the vehicle I was purchasing to accommodate my schedule. More

by DugesLin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Eustice
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

BMW of Freehold responded

Thank you for the excellent review! We are so glad you enjoyed working with Mark!

May 06, 2021

It is my extreme pleasure to write a review of John Cheung’s professional service. John approached me with a smile and willingness to assist me in purchasing my first BMW. He was patient as he explain More

by Dianne G🌹
Recommend Dealer
Yes
Employees Worked With
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

BMW of Freehold responded

Thank you for the wonderful review and positive words about John! We truly appreciate your business and your recommendation!

May 04, 2021

Dominique was very friendly and customer oriented. She did listen to my requests and helped me through out the process. The whole team was ver Friendly. More

by youssef.yaghmour
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Nemeth
May 04, 2021 -

BMW of Freehold responded

Thank you for the excellent review! We are so glad you enjoyed working with Dominique, and we appreciate your kind words!

April 30, 2021

I worked with Tyler and Nick on a custom order. The guys did amazing job - fastest turnaround, best price and “waiting follow-up”. Many thanks once again…like many years ago! More

by dd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Lichaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Hyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

BMW of Freehold responded

Thank you for the excellent review! We truly appreciate your kind feedback!

April 29, 2021

Mark was great! Very knowledgeable and patient. I went in with one car in mind, which he showed me, but then showed another, which I am now driving and love! More

by Melinadelisi
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

BMW of Freehold responded

Melina, thank you for the fabulous review! We will share your kind words with Mark and look forward to working with you again in the future.

April 28, 2021

I have purchased 2 Two BMWs from Mark Vicens. I had such a good experience when i purchased the first one. I came back 2 months later and bought a second. The service was outstanding and he went above and b More

by Spock0718
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Krokovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Lichaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Claro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

BMW of Freehold responded

Thank you for your loyalty and the excellent review! We will share your kind words and positive feedback with Mark.

April 28, 2021

I just picked up a new BMW X3 a few day's ago, and if there were 10 Stars to award, I would do so, for BMW of Freehold, and Mike Youssef. I was new to the BMW Brand, so I was a little apprehensive, but More

by BonnieE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

BMW of Freehold responded

Bonnie, thank you for the awesome review, and congratulations on your new BMW X3! We will share your kind words with Mike and look forward to working with you again in the future.

April 27, 2021

I just purchased a new BMW from Michael Youssef @ freehold bmw the process was seamless and the services was great top bottom Thanks AGAIN Freehold Bmw More

by xxxxx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

BMW of Freehold responded

Thank you for the excellent review and congratulations on your new BMW! We will share your positive feedback with Michael and look forward to working with you again in the future.

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