BMW of Freehold

John made my purchasing experience exceptional. He provided outstanding customer service and was highly knowledgeable about my vehicle. I strongly recommend visiting John if you’re looking to purch He provided outstanding customer service and was highly knowledgeable about my vehicle. I strongly recommend visiting John if you’re looking to purchase a BMW. More

A pleasure to deal with. Mike and Nick were great. Helped us get exactly what we were looking for. Highly recommended. Mike and Nick were great. Helped us get exactly what we were looking for. Highly recommended. More

This started out as a decent experience and is now an 80K Nightmare. On October 1st 2024 I bought a 2024 BMW X6 with 2700 miles on it and traded in a 2019 BMW X6. I was told they would only accept full pri Nightmare. On October 1st 2024 I bought a 2024 BMW X6 with 2700 miles on it and traded in a 2019 BMW X6. I was told they would only accept full price for the 2024 X6 even though I was verbally promised thru the initial negotiating a slightly lower price thru a sales rep. Ashley. I took detailed notes while negotiating and tried to prove it to Pierre but he refused to acknowledge the original negotiated price. They tried to force me to pay 299.00 for nitrogen in the tires and 449.00 for some so called theft etching. I declined and they removed the erroneous charges calling that the negotiating, removing charges that were never agreed upon. The document delivery fee is significantly inflated to 899.00 when most other dealers charge 250.00 to 300.00, for documents, there is a State mandated standard and 899.00 is significantly above that number. I drove 15 hours round trip to deliver the trade in and pick up the new vehicle. No offer for delivery or even meeting 1/2 way. I got home and 2 days later the engine shut down while I was driving and the dash on the 2024 X6 with 2700 miles lit up with a DO NOT DRIVE MESSAGE- Stating the vehicle may have a damaged drive train. I immediately took it to the BMW dealer in my home town. That was 2 weeks ago and now I have been told it will be in the service department for 6-8 weeks waiting on parts. As well, Freehold was to pay off the balance I owed on the 2019 X6- which I provided in cash. To date- 19 days later the balance has not been paid off. They took an extra 400.00 for title and plates- which I already paid for, when questioning Maria she told me that it would be refunded to me. Nothing has been refunded and I still don't have the registration or the valid plate stickers to November 2025, that I provided to them, she told me I needed to leave them with her. The payment on the undriveable 2024 X6 is due in 9 days on top of the old payment on the 2019 X6 due as well. I am beyond disappointed. The sales guy Pierre has reached out to me only because I have his personal cell number and have text him regarding the situation and how unhappy I am with the entire transaction. I have been lied to a deceived thru the entire process. He kept telling me the Manager Frank would call me to address this situation. Nothing from Frank...... I also left a message for Maria in Finance 3 days ago about the pay off on the 2019 X6, again nothing no call back, no registration, no plates, no refund for the overpayment for the plates and registration that I had already paid for. The customer service after you leave the dealership is non existent and the customer service you will receive in the dealership is predatory. Someone should be held accountable. More

Well don’t know where to start these guys went above and beyond taking care of their customers been to a lot of dealer over the past years and I couldn’t believe how devoted they were to me and helped me co beyond taking care of their customers been to a lot of dealer over the past years and I couldn’t believe how devoted they were to me and helped me complete my deal, great job. More

They were excellent! Justine was very good she answered every question I had about my car was super nice entire time thank you again. BMW 540i customer they did me a huge Justine was very good she answered every question I had about my car was super nice entire time thank you again. BMW 540i customer they did me a huge favor and fixed my car from another dealer More

I purchased a 2016 Tesla Model S from Steven Cirillo. Steven was the ultimate professional; who made sure my wife and i were comfortable. He went back to his used car manager and got us more money for ou Steven was the ultimate professional; who made sure my wife and i were comfortable. He went back to his used car manager and got us more money for our trade. Steven made this a great buying experience and highly recommend him! Steven; we will be back to purchase another vehicle and we will only deal with you! Thanks for everything. Walt & Michele. More

John went over and above in his effort to make this sale for me. He was efficient and very knowledgeable about the fully electric car that I was about to purchase. He explained every detail of the car and I for me. He was efficient and very knowledgeable about the fully electric car that I was about to purchase. He explained every detail of the car and I felt very confident leaving the dealership. The staff overall was excellent and kind and very efficient in there management of setting up all of the paperwork to make this transaction occur. More

This is my 4th BMW PURCHASED in freehold and the service and customer concern are outstanding and customer concern are outstanding More

Robert and Frank provided excellent service! This was my second great experience with BMW of Freehold. This was my second great experience with BMW of Freehold. More

Just purchased a preowned BMW here. I didn't have the easiest situation, they were fair with my trade in price and worked with me to make sure i was comfortable and happy. Paige was my I didn't have the easiest situation, they were fair with my trade in price and worked with me to make sure i was comfortable and happy. Paige was my sales person, she was awesome, I asked to see multiple cars she didn’t seem to be bothered at all, let me review things, just great. Mike from finance was awesome too, very polite, really helped me out, didn’t feel pressured from anyone. They got the sale and I left feeling like i got a fair deal too. Good experience. I’ll be going back for my maintenance visits. More