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BMW of Freehold
Freehold, NJ
2,013 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,013 reviews
August 29, 2024
Mark took the necessary time to explain the working of the new car. He was polite and courteous. the new car. He was polite and courteous. More
by JSTEIN50
Verified Customer
August 28, 2024
I bought BMW iX from Mark. He was very patient throughout the process and we closed the deal the same day. He even waited till late midnight to help with the vehicle options. I He was very patient throughout the process and we closed the deal the same day. He even waited till late midnight to help with the vehicle options. It was great dealing with him. He is very professional and will give the correct information on all aspects. many thanks, More
by Madhu Sudan
Employees Worked With
August 27, 2024
I bought BMW x5, I also traded on my 2017 x5 I was not happy with the apprized price, at least I wanted $1500 more, I think it is time to find another dealer for my next purchase which coming up in a few happy with the apprized price, at least I wanted $1500 more, I think it is time to find another dealer for my next purchase which coming up in a few months. More
by WINDPILOT
August 25, 2024
Anthony was Amazing! Very professional. Very knowledgeable about the car. I was very pleased about the whole car buying experience Very professional. Very knowledgeable about the car. I was very pleased about the whole car buying experience More
by MRKSO928
August 25, 2024
A great experience from start to finish with the team at Freehold BMW on our purxhase Freehold BMW on our purxhase More
by CABSPLUSFRED
August 23, 2024
Coming to BMW Freehold is always a wonderful experience, everyone is so friendly & kind! The technician who works on my car, Bobby is always so thorough and efficient & always takes the time to explain to m everyone is so friendly & kind! The technician who works on my car, Bobby is always so thorough and efficient & always takes the time to explain to me what it is that he is working on! BMW freehold always feels like family & I couldn’t recommend them enough! More
by Lauren
Employees Worked With
August 19, 2024
Matt and Nick were very honest and considerate about my future purchase very much appreciated.. future purchase very much appreciated.. More
by rayperez3077
August 19, 2024
I am very pleased with my service experience. The process was seamless and professional. Jared DeWees was very informative, supportive, and patient. He answered all my questions providing thoroug The process was seamless and professional. Jared DeWees was very informative, supportive, and patient. He answered all my questions providing thorough and easy to understand explanations. More
by Josh
Employees Worked With
August 19, 2024
I am very pleased with my service experience. The process was seamless and professional. Bobby Burrows’ expertise and professionalism, Master Elite, diagnosed and resolved my braking issue. The process was seamless and professional. Bobby Burrows’ expertise and professionalism, Master Elite, diagnosed and resolved my braking issue. More
by Josh
Employees Worked With
August 18, 2024
Great experience all the way around. Orvill was patient, friendly and helpful. I would highly recommend to anyone who wants a great experience Orvill was patient, friendly and helpful. I would highly recommend to anyone who wants a great experience More
by JEFF.PULASKI
