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BMW of Freehold

Freehold, NJ

4.9
2,005 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,005 reviews

December 03, 2021

This dealership was exceptional—professional, helpful, accommodating and easy to work with. The extra touches of presentation of vehicle when purchased to a complete overview of the car. Highly recommend More

by KCamp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Monteleone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

BMW of Freehold responded

Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon!

December 01, 2021

We recently purchased our car through John Cheung from BMW freehold. Buying a car can be very stressful but John made it a great experience. He was very personable, knowledgeable, and patient in answering More

by Sadia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

BMW of Freehold responded

Sadia, it is wonderful for us to hear that John made purchasing a vehicle such a positive experience for you! It is always our goal to make sure our customers have the knowledge and confidence before deciding to buy! We appreciate your feedback and recommendation!

December 01, 2021

John and Danny took great care of me. John kept me updated throughout the whole process of my purchase (car build). When the vehicle arrived for pickup, the transaction and experience at BMW Freehold More

by Steve D.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Shouldice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Claro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

BMW of Freehold responded

Thank you for sharing a review of your recent experience, Steve. Our team here at BMW Freehold is committed to providing high-quality customer service, and we’re thrilled to hear that John and Danny made a good impression on you. We hope you’ll visit us again soon.

December 01, 2021

I have had the good fortune to work with this dealer over the past 7 years. I have purchased 7 BMWs in that time and have been more than satisfied with each and every person I've worked with. Starting with More

by Fourmyboys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Claro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Lema-Hasing
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

BMW of Freehold responded

Wow! Your review put a smile on a lot of faces today! We can't thank you enough for taking the time to write such kind things about every individual you have worked with. When our customers leave us this kind of feedback, it reminds us why we love what we do. It brings us great joy knowing that you have loved each and every BMW...thanks for being a loyal customer for the past 7 years! We appreciate you.

November 30, 2021

The staff here is extremely friendly and welcoming. Very happy to have switched to this new dealership! Looking forward to working with them in the future. More

by Elizabethconte1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

BMW of Freehold responded

We are delighted to hear that our staff made your visit so positive! We are always here to serve you!

November 30, 2021

Pierre was nice and accomodating enough, but he told me that I need to give them my social security number so they can run a background check on me before I buy a used car. I've purchased many cars in my More

by ILoveCars
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pierre Gonzales
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2021

Mark was very professional. He was patient working with us and I will recommend him any time. It was a pleasure working with him. Great guy More

by Dilone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

BMW of Freehold responded

We are pleased to hear that Mark was a pleasure to work with during your visit! We can't thank you enough for your positive review and we look forward to serving you again.

November 26, 2021

Mark was great! He made the process of buying and trading in a breeze! We have already recommended friends and family. More

by oscarbet79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

BMW of Freehold responded

We appreciate you taking the time to leave such a wonderful review regarding Mark! He does all he can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!

November 24, 2021

I want to thank Michael Youssef for selling me my first BMW. He was very easy to work with. He answered all of our questions and showed patience throughout the process. I first tried the X2 model then deci More

by dhart36
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim
Nov 24, 2021 -

BMW of Freehold responded

Thank you so much for the wonderful review! We are so pleased to hear that Michael was able to provide you an excellent experience purchasing your first BMW! We hope you enjoy your new vehicle and encourage you to reach out should you need anything in the future.

November 20, 2021

Mark was down to earth, straight forward and knew his stuff. There is nothing more you can ask for in a salesman. More

by MickNJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

BMW of Freehold responded

Mick, thanks so much for taking the time to review us! We appreciate your feedback regarding Mark and are pleased to hear you had a great experience with him. We'd love to know what we could have done to earn that last star! If there's anything we can assist with, please don't hesitate to reach out.

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