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BMW of Freehold
Freehold, NJ
2,004 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,004 reviews
June 12, 2022
My visit to BMW of Freehold was pleasant. The facility looks good. The people are customer friendly and helpful. Mark who helped me built this beautiful vehicle was specially accommodating an The facility looks good. The people are customer friendly and helpful. Mark who helped me built this beautiful vehicle was specially accommodating and patiently answered all my questions. I would recommend this place to my friend. Last but not least Tyler was indeed helpful in choosing the right warranty. Thank you all. You made my experience with BMW memorable More
by amonggener
May 31, 2022
I had to call a few times until someone answered the phone and once the phone was answered I was transferred a few time to not speak to someone then I so happen to look through my email where I was sent phone and once the phone was answered I was transferred a few time to not speak to someone then I so happen to look through my email where I was sent promotions and additional phone numbers and called and was able to get through More
by shar081
Employees Worked With
May 29, 2022
Terrific is the term I will use to rate my experience today at BMW Freehold. Rob in sales and Tyler in finance were the epitome of professionals, No pressure, just strait and honest dialect.. I was able today at BMW Freehold. Rob in sales and Tyler in finance were the epitome of professionals, No pressure, just strait and honest dialect.. I was able to get the car I wanted at the price I wanted. Customer focus was evident. I would absolutely recommend these gentlemen and BMW Freehold to anyone looking to purchase a car. I wish both of you continued success. Sincerely Bob Sullivan More
by rgsullivan1
May 24, 2022
I was attended by Mike Youssef, he was very knowledgeable and friendly, and went above and beyond to give me great customer service I appreciate him making sure I was well informed on my vehicle. I definitel and friendly, and went above and beyond to give me great customer service I appreciate him making sure I was well informed on my vehicle. I definitely recommend anyone to this place More
by xxdag3n3ralxx
Employees Worked With
May 18, 2022
Dealership was great. Staff was courteous. Mike Youssef the salesperson was awesome to work with. Staff was courteous. Mike Youssef the salesperson was awesome to work with. More
by danno5682
May 14, 2022
Mark is fantastic. I have been using Marc for the last two cars. He has been supper friendly and informative. Highly recommend going to Mark for your next car! I have been using Marc for the last two cars. He has been supper friendly and informative. Highly recommend going to Mark for your next car! More
by Bradbirnbaum2
Employees Worked With
May 12, 2022
Simply Put The Best Dealership to work with Wish there was a spot to give them all 10s They make you feel like family was a spot to give them all 10s They make you feel like family More
by aljay1
May 10, 2022
From the first second you enter this dealership they make you feel welcome and special. They carefully help me with all the processes of buying an SUV. They were upfront about every single penny that I was t you feel welcome and special. They carefully help me with all the processes of buying an SUV. They were upfront about every single penny that I was to spend there. The car salesman went out of his way to answer all my questions and concerns. The financial guy was funny and trust worthy. With No doubt I'll recommend them and buy from them again. More
by Diego
May 09, 2022
Pierre was very helpful throughout the entire process. Very responsive on any concerns I had before purchase and helpful after the process. Very responsive on any concerns I had before purchase and helpful after the process. More
by David
Employees Worked With
May 06, 2022
Dori and his team (Robert Lidondici - Sales, Michael Monteleone - Finance), and Ruslan Gayetsky - Finance) ensured our transaction was seamless, and took the time to work with us on our purchase to come Monteleone - Finance), and Ruslan Gayetsky - Finance) ensured our transaction was seamless, and took the time to work with us on our purchase to come to an agreeable price! They even went as far as ensuring they used the bank that got us the lowest interest rate! Thank you again! We will certainly see you again in the future! More
by mgerace
Employees Worked With
Other Employees :
Robert Lidondici
