Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Freehold
Freehold, NJ
2,004 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,004 reviews
July 30, 2022
Was promised a bumper to bumper warranty, went to use it and it isn't true and it isn't true More
by Mugs68genius
July 28, 2022
Mr. Pierre Gonzales very Professionals, also a big helping about the cars, and very good communicator. Plus very patients with customer..well done, and I thank you for your helps.. helping about the cars, and very good communicator. Plus very patients with customer..well done, and I thank you for your helps.. More
by franklt
July 22, 2022
Staff were all very helpful, patient and polite. At no point did I feel like I was being pushed to buy something. At no point did I feel like I was being pushed to buy something. More
by Sean Cregin
July 18, 2022
Mike was a pleasure to deal with every step of the way. I ordered my 4 series over six months ago, and he kept me aware of the progress the whole time. I just received my car on Friday and am so happy!!! I ordered my 4 series over six months ago, and he kept me aware of the progress the whole time. I just received my car on Friday and am so happy!!!! It was an easy process once the car came in, and I couldn't be happier. Thank you to Mike and the staff of BMW making this an enjoyable experience. More
by karen
Employees Worked With
July 17, 2022
Mark and the team at BMW of Freehold made this a great and easy experience from start to finish. and easy experience from start to finish. More
by Jcaceda
Employees Worked With
July 14, 2022
Mark was one of the best Sales guys to ever work with. Great customer service and cares about requests and pays attention to all requests my wife had. Awesome to work with and will forever be highly recom Great customer service and cares about requests and pays attention to all requests my wife had. Awesome to work with and will forever be highly recommended More
by Jcm71985
July 09, 2022
Mark made buying my dream car easy. It was a pleasure! He’s the best! It was a pleasure! He’s the best! More
by Jenweksler
July 09, 2022
Purchased new 2022 BMW X7 on June 27 from Mike Youssef and dealt with finance manager Mike P. Both were professional, knowledgeable and helpful which translated into efficient and hassle-free buying expe and dealt with finance manager Mike P. Both were professional, knowledgeable and helpful which translated into efficient and hassle-free buying experience (realizing in both commercials and time savings). My first experience with this dealership but so far very pleased. Comfortable recommending Mike Youssef and Freehold BMW to my friends, family and clients. More
by dbajwa603
Employees Worked With
June 30, 2022
Ordered my BMW M400i a few months ago through Freehold BMW and arranged to have it delivered to me at BMW's Performance Center in South Carolina. My sales rep Mike Youssef helped simplify the entire proce BMW and arranged to have it delivered to me at BMW's Performance Center in South Carolina. My sales rep Mike Youssef helped simplify the entire process and helped make it an awesome experience for me! Well done!! More
by sprekop
