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BMW of Freehold
Freehold, NJ
2,087 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,087 reviews
October 24, 2024
Great experience with staff but my car was practically due for oil change when bought due for oil change when bought More
by NACARROLL11
Verified Customer
October 24, 2024
Excellent place to do business. Will be back again. Nice and casual environment. No pressure! Will be back again. Nice and casual environment. No pressure! More
by MIRCOBCORP
October 23, 2024
After some little problems, I finally got the car I wanted.Thanks BMW of Freehold. wanted.Thanks BMW of Freehold. More
by PATRGIAMO
October 23, 2024
Arthur was exceptional in helping us get a lease vehicle. He was able to get the car we wanted from another dealership in a timely manner and was pleasant to interact it. Would definitely recommend him for a He was able to get the car we wanted from another dealership in a timely manner and was pleasant to interact it. Would definitely recommend him for any transaction we due in the future. More
by Prince
Employees Worked With
October 23, 2024
I’ve owned over 20 BMWs in my lifetime. I’ve dealt with at least 10 different dealers. Freehold Bmw and Dori’s whole staff are far superior to anyone else that I’ve ever dealt with. My exp I’ve dealt with at least 10 different dealers. Freehold Bmw and Dori’s whole staff are far superior to anyone else that I’ve ever dealt with. My experience with Frank was superior More
by sgold24
Employees Worked With
October 23, 2024
It was a pleasure buying a car for BMW of Freehold. My sales person, John, and manager, Danny, made the process of ordering a car easy and enjoyable. My sales person, John, and manager, Danny, made the process of ordering a car easy and enjoyable. More
by MAC
October 22, 2024
Robert and Tyler Hyman were excellent. This was our 6 th family car from freehold. Thank you This was our 6 th family car from freehold. Thank you More
by VORABHARAT
October 21, 2024
Superior custom service. Everything was on time, all questions were answered. The car was detailed perfectly and Mike took time to show me key features and set up the BMW ap Everything was on time, all questions were answered. The car was detailed perfectly and Mike took time to show me key features and set up the BMW app on my phone. More
by NICHOLAS_DRANCHAK
October 21, 2024
Steven was excellent the whole process was exceptional! I would recommend BMW of Freehold to everyone. I would recommend BMW of Freehold to everyone. More
by PINKERTON
October 21, 2024
Horrible experience. This dealer woeks with driveway.cim. the vehicle they sold me was a piece of garbage!! They did not disclose the backup camera was smashed. The s This dealer woeks with driveway.cim. the vehicle they sold me was a piece of garbage!! They did not disclose the backup camera was smashed. The spark plilugs were corroded and due to a bad gasket, there was oil all ocer tge place under the hoid. The right dront rim was bent. The photos they sent were of only minor nicks and scrsatches. They tried to hide all of this. The vehicle has been returned under the seven day guarwntee offered through driveway.com, but now they are refusing to refund my money. Stay away from Freehold BMW Aand probavly all DCH family dealerships. More
by DAVIDJNUGENT
Employees Worked With
Sean
