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BMW of Freehold
Freehold, NJ
2,004 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,004 reviews
October 08, 2022
The effort provided by Orville represents among the highest levels of customer service I have experienced. His information was accurate, responses to queries were turned around very fast. Answers were highest levels of customer service I have experienced. His information was accurate, responses to queries were turned around very fast. Answers were clear and were necessary detailed enough for me to make informed decisions quickly. I had to drive over 40 miles to complete my transaction and I would do it again. He’s now my ‘go to guy’ for all things BMW! More
by s.green2000
Employees Worked With
October 08, 2022
Pierre was wonderful to work with and provided phenomenal customer service! Highly recommend BMW of Freehold! customer service! Highly recommend BMW of Freehold! More
by Dg24
Employees Worked With
October 05, 2022
Salesman Michael Youssef was extremwly accomodating and professional throughout the whole purchase process. would definitely recommend and use again. professional throughout the whole purchase process. would definitely recommend and use again. More
by glwatson75
October 03, 2022
Excellent salesman he needs a big raise. Very honest and trustworthy. My family will come to freehold bmw Very honest and trustworthy. My family will come to freehold bmw More
by Adrienne Thomas
Employees Worked With
October 03, 2022
The best experience I’ve ever had at a dealership! As soon as you walk in the door, you are greeted and treated like family. Mark Vicens went above and beyond with guiding me and helping me find the As soon as you walk in the door, you are greeted and treated like family. Mark Vicens went above and beyond with guiding me and helping me find the perfect car. I highly recommend coming here especially if you’re a first time buyer like me. You will not be disappointed! More
by Zamycastillo33
Employees Worked With
October 01, 2022
Very knowable and honest. I left with my new car feeling confident that I was given a good deal . I would definitely buy a car from Orville again . I left with my new car feeling confident that I was given a good deal . I would definitely buy a car from Orville again . More
by angfer732
Employees Worked With
September 30, 2022
Initial communication took a bit, but when Pierre connected, everything went smoothly. Good communication, pictures, etc… connected, everything went smoothly. Good communication, pictures, etc… More
by hofstbr
September 29, 2022
We reside in MD and John made our deal possible with the help of his team with no hassle and great service from start to the very end. Definitely recommended! help of his team with no hassle and great service from start to the very end. Definitely recommended! More
by Faryab
September 29, 2022
John made the entire process smooth and has been in touch from start to end. Thanks man you were great from start to end. Thanks man you were great More
by aayush2
September 29, 2022
I had a good experience at the dealership dealing with Orville who was such a courteous and professional sales representative. Orville who was such a courteous and professional sales representative. More
by Badrezohny
