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BMW of Freehold
Freehold, NJ
2,005 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,005 reviews
October 31, 2022
Dealership was upkept, beautiful and clean with a great variety of vehicles. Wael, aka Mike, was wonderful from beginning to the end. He was very accommodating with our out of state purchase, was quick to variety of vehicles. Wael, aka Mike, was wonderful from beginning to the end. He was very accommodating with our out of state purchase, was quick to respond, answer questions, address concerns or requests. The process on site was a breeze and very enjoyable with such a personable and professional salesman. More
by Aziza
Employees Worked With
October 18, 2022
Car appears to be in great shape and they accommodated any and all requests I had for assuring that everything was functional and in good shape. Pierre was super patient with me for my first car purchase any and all requests I had for assuring that everything was functional and in good shape. Pierre was super patient with me for my first car purchase and never made me feel pressured or rushed to make any decisions. Pierre made this experience worthwhile and pleasant. More
by MMorris
Employees Worked With
October 18, 2022
We loved Dominique. She is very easy to work with and knowledgeable about the buying process. She is very easy to work with and knowledgeable about the buying process. More
by mfasskarlin
Employees Worked With
October 17, 2022
Salesman was very knowledgeable and tried his best to get me the car I was interested in. me the car I was interested in. More
by v81day
Employees Worked With
October 17, 2022
Pierre is very professional very down to earth and easy to work with. Its a very busy dealership and theres clearly alot going on. He remains calm and easy going. to work with. Its a very busy dealership and theres clearly alot going on. He remains calm and easy going. More
by keithbarilla
Employees Worked With
October 16, 2022
A very dedicated staff! ! Marc is very helpful and knowledgeable. Ruslan is a true gentleman and very knowledgeable about financing and bundle packages. They do not use an ! Marc is very helpful and knowledgeable. Ruslan is a true gentleman and very knowledgeable about financing and bundle packages. They do not use any high pressure sales tactics. This is my second BMW from Freehold. They make the experience exciting and seamless!! Thank you so much BMW of Freehold for such great service! Well done! More
by Lynn
October 12, 2022
Frank was amazing in helping me with my new BMW X5 purchase. He was extremely professional and accommodating. The process was quick and easy. All of the paperwork was ready to go upon my arrival and t purchase. He was extremely professional and accommodating. The process was quick and easy. All of the paperwork was ready to go upon my arrival and the car was ready and waiting for me with a bow on the hood. Great experience and looking forward to my next BMW! Highly recommend Frank and BMW of Freehold! More
by JSW
Employees Worked With
October 12, 2022
Danny went above and beyond in assisting me with the purchase of my new BMW X5. He was a pleasure to work with. He was professional, accommodating and super friendly. He listened carefully to what I wan purchase of my new BMW X5. He was a pleasure to work with. He was professional, accommodating and super friendly. He listened carefully to what I wanted (and didn't want) and made sure to deliver that exact product. There was no BS. He was intent on making sure I was happy with my new car and my experience at the dealership! The process was seamless and quick. Fantastic customer service! Highly recommend Danny and BMW of Freehold! More
by JSW
Employees Worked With
October 11, 2022
Orville provided one of the most seamless and beautiful car buying experience. He was absolutely professional but yet personal in providing a great customer experience. I went in for a test-drive and bough car buying experience. He was absolutely professional but yet personal in providing a great customer experience. I went in for a test-drive and bought the car within the same evening on my own liking. He was extremely diligent and patient with all the queries and worries I'd in my car buying. Orville responded to every single question that I'd and made it as personalized of an experience as possible for the entire family. Even after the transaction was done, Orville stayed connected over the weeks to ensure he answered any queries from our end. If I'd to do this all over again, I would absolutely recommend working with Orville in buying the BMW that you desire. More
by veegee
Employees Worked With
October 10, 2022
John made it as easy as possible. It was a easy/great experience! Definitely recommend purchasing/leasing a car from him at the BMW in Freehold location. It was a easy/great experience! Definitely recommend purchasing/leasing a car from him at the BMW in Freehold location. More
by anerellaa
