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BMW of Freehold
Freehold, NJ
2,005 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,005 reviews
May 25, 2023
Welcoming dealership with knowledgeable staff. Mark made the leasing process extremely easy and helped me get exactly what I wanted. Very happy Mark made the leasing process extremely easy and helped me get exactly what I wanted. Very happy More
by janine.bonevich
May 16, 2023
Eugene is a consummate professional and by far the best car dealer I have worked with. From the early stages of helping with the selection of the right model and specing the order, guiding me through all s car dealer I have worked with. From the early stages of helping with the selection of the right model and specing the order, guiding me through all stages to receiving the delivery and processing the purchase, Eugene’s professionalism, courtesy, great communication skills and extensive knowledge of the industry and BMW’s products has made the entire experience (which can otherwise be very daunting) smooth and pleasant. Extra points for Eugene’s thinking outside the box in resolving an unforeseen last minute glitch which saved me time and avoided unnecessary headache. Kudos to Eugene! More
by ia_nyc
Employees Worked With
Eugene Poznyak
May 12, 2023
I purchased a used vehicle through driveway. com from BMW of Freehold. I have to see my experience was not great at all. I worked with driveway to complete all the people work, and to send the ce com from BMW of Freehold. I have to see my experience was not great at all. I worked with driveway to complete all the people work, and to send the certified checks to BMW of freehold, and when I scheduled a vehicle for delivery, it would not work according to the dealership the alternator needed to be replaced. The day before the vehicle is scheduled to be delivered which was a week later after I found out about the alternator I was told that the part did not come in and they needed more time. I decided against a deal at that point and said I wanted to cancel and just returned my check. another week went by and I did not get my refund and found out through my bank that a week after canceling that they did cash my checks anyway. I was very patient about the situation throughout but after hearing this, I was livid. So I called back and spoke to John the used car sales manager. He did apologize and worked on getting my refund sent back to me overnighted. At the end I did get my refund back, but this wasn’t a great experience at all. More
by moniqueshaq
Employees Worked With
May 12, 2023
Loved my entire experience! Flew in from SC to get my car. Its one of a kind and Mark V. definitely made the process seamless. Thank you! Flew in from SC to get my car. Its one of a kind and Mark V. definitely made the process seamless. Thank you! More
by Taheerah
May 08, 2023
Eugene ite the best advisor/sales specialist you can problably ask for, he guides you through the process of everything uou need to know, 5stars plus!!!! problably ask for, he guides you through the process of everything uou need to know, 5stars plus!!!! More
by Luis fernandez
Employees Worked With
Eugene Poznyak
May 01, 2023
Mark was great to work with. Communicated throughout the buying process and responded quickly when contacted. He is very knowledgeable about the car. Overall experience wit Communicated throughout the buying process and responded quickly when contacted. He is very knowledgeable about the car. Overall experience with Mark and Freehold BMW was very positive. More
by palmd6416
Employees Worked With
April 28, 2023
We had amazing experience buying our new BMW. Eugene was wonderful. He is very knowledgeable, professional and organized with perfect customer service skills. Thank you so much Eugene for helping Eugene was wonderful. He is very knowledgeable, professional and organized with perfect customer service skills. Thank you so much Eugene for helping us to buy our new car. I would highly recommend!!! More
by Eimaubonis
Employees Worked With
Eugene Poznyak
April 28, 2023
Eugene was very helpful , very easy transaction. Will definitely recommend BMW of Freehold to all my friends. Will definitely recommend BMW of Freehold to all my friends. More
by Ninodolenjashvili1@gmail.com
April 25, 2023
Ordered a new M440. Mark was great showing us the features and communicating status throughout the process. Mark was great showing us the features and communicating status throughout the process. More
by rglage
Employees Worked With
April 18, 2023
I had an amazing experience purchasing my new 2023 BMW 760 in Mate Grey from Gene at Freehold BMW. Gene was extremely helpful and took the time to explain all of the features of the car and answer any que 760 in Mate Grey from Gene at Freehold BMW. Gene was extremely helpful and took the time to explain all of the features of the car and answer any questions I had. He was also very patient as I decided which model and color to go with. He was knowledgeable and friendly and made the whole process of buying my new car a breeze. I would highly recommend Gene and Freehold BMW to anyone looking for a great car-buying experience. More
by Boris
Employees Worked With
Eugene Poznyak
