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BMW of Freehold
Freehold, NJ
2,055 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,055 reviews
December 04, 2023
Straight forward understanding and cleqr Clear. .. attentive to a client's needs and follows through with what he says he will do. .. attentive to a client's needs and follows through with what he says he will do. More
by Djmtr
Verified Customer
December 04, 2023
Very pleasant experience Nick and Dominique were very helpful in getting me in our new car and explaining the features. helpful in getting me in our new car and explaining the features. More
by FRANGEANOULES
December 04, 2023
Very professional Diligent, responsible, polite, caring, respectful people Very nice and hardworking people BMW personnel tried to satisfy all customers respectful people Very nice and hardworking people BMW personnel tried to satisfy all customers More
by ALEKSANDR59
December 04, 2023
Seamless and positive experience Everyone was very professional and friendly . John was very informative and knowledgeable in all areas BMW professional and friendly . John was very informative and knowledgeable in all areas BMW More
by SHEILALAVECCHIA
December 04, 2023
The dealership was competent, professional and efficient. I will highly recommend them to Others. All in all, a tremendous experience I will highly recommend them to Others. All in all, a tremendous experience More
by scaruso1
December 04, 2023
The dealership was competent, professional and efficient. I will highly recommend them to Others. All in all, a tremendous experience I will highly recommend them to Others. All in all, a tremendous experience More
by scaruso1
December 01, 2023
John was very knowledgeable and helpful through the whole experience. I would recommend him to anyone looking to buy a new BMW. experience. I would recommend him to anyone looking to buy a new BMW. More
by cterelle
November 30, 2023
great experience interacting with everyone at the dealership Client Advisor Mike Youssef was great and helpful dealership Client Advisor Mike Youssef was great and helpful More
by CCALANDRA4
November 29, 2023
Maria was amazing very knowledgeable and super sweet, amazing customer service overall we had an amazing experience amazing customer service overall we had an amazing experience More
by CARINEN80
November 29, 2023
The team got me in right away. Greg Itkin is great- always super to deal with. Got me in and out right away after I blew out 2 tires. Was able to get to an important meeting on tim Greg Itkin is great- always super to deal with. Got me in and out right away after I blew out 2 tires. Was able to get to an important meeting on time! More
by wilwon
