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BMW of Freehold

Freehold, NJ

Overview
Employees
Reviews
Vehicles
4.9
2,008 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,008 reviews

November 29, 2023

Maria was amazing very knowledgeable and super sweet, amazing customer service overall we had an amazing experience More

by CARINEN80
Recommend Dealer
Yes
Employees Worked With
Laude Arnaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laude Arnaldi
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Nov 29, 2023 -

BMW of Freehold responded

Hi Carinen! We're delighted to know that Maria was amazing and our team at BMW of Freehold provided you with such a positive experience! Thank you for your kind words about the service. We hope to see you again soon!

November 29, 2023

The team got me in right away. Greg Itkin is great- always super to deal with. Got me in and out right away after I blew out 2 tires. Was able to get to an important meeting on tim More

by wilwon
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Itkin
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Nov 29, 2023 -

BMW of Freehold responded

Hi Wilwon! We're glad to know Greg and our team at BMW of Freehold were able to assist you promptly. We understand how important your time is, so it's great you were able to get to your meeting! Thanks for the positive feedback and we hope to see you again soon!

November 29, 2023

Excellent service and dealer . Everything asked for was taken care of. No complains and no more to say More

by ihabfakhri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Lema-Hasing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammad (Moe) Awadallah
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Nov 29, 2023 -

BMW of Freehold responded

Hi Ihab! We're glad to know you had an excellent experience at BMW of Freehold. We strive for customer satisfaction and it's great to see that reflected in your visit. Thanks for the review and come again soon!

November 29, 2023

Within last month our family got 2 cars from Eugene. He is very reliable and knowledgeable. Great service. Highly recommended. More

by musenka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eugene Poznyak
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Nov 30, 2023 -

BMW of Freehold responded

Hello Musenka! We're so glad to know that Eugene was very reliable and knowledgeable, and able to assist you with your car purchases at BMW of Freehold. Thanks for recommending us and our service! Safe travels in your new cars and we hope to see you again soon!

November 29, 2023

Always looking to please the customer, everyone is well informed and friendly. Great place to do business. More

by HAPPYHONNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Cathers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

BMW of Freehold responded

Hi! We're glad to know you had a positive experience with our informed and friendly team at BMW of Freehold. We always strive to provide top-notch service and make every visit enjoyable for our customers. Thanks for your kind words and we hope to see you again!

November 28, 2023

My Sales Person was very professional and made sure my new vehicle was quickly prepped and ready for me. It was a quick and positive experience. More

by B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Krokovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

BMW of Freehold responded

Hi! We're glad to know your experience at BMW of Freehold was quick and positive! Our team always aims for professionalism and efficiency. Enjoy your new vehicle, we appreciate the review! We hope to see you again soon!

November 28, 2023

Very friendly and helpful Mohammed was very courteous and answered all my questions. He made the whole experience a lot easier More

by LNSIAH21
Recommend Dealer
Yes
Employees Worked With
Mohammed
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Nov 29, 2023 -

BMW of Freehold responded

Hi! We're glad to know that Mohammed was courteous and able to assist you and make your experience at BMW of Freehold easier. Thanks for the positive feedback and we hope to see you again soon!

November 28, 2023

Very good. James is very good & knowledgeable James is very good, Knowledgeable & takes the time to explain whats needed. More

by RFFND3
Recommend Dealer
Yes
Employees Worked With
James Cathers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cathers
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Nov 29, 2023 -

BMW of Freehold responded

Hi! We're glad to know that James was able to provide you with a knowledgeable and thorough service at BMW of Freehold. Thank you for your positive feedback and we hope to see you again!

November 28, 2023

Prompt, courteous and very knowledgeable. James Cathers was beyond helpful and went out of his way to deliver excellent service. More

by Dennis Waggner
Recommend Dealer
Yes
Employees Worked With
James Cathers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cathers
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Nov 29, 2023 -

BMW of Freehold responded

Hi Dennis! It's great to know that James was prompt, courteous, knowledgeable, and delivered excellent service and was so helpful during your visit at BMW of Freehold. Thanks for sharing your experience and we hope to see you again!

November 28, 2023

This is the best dealership I have ever dealt with. Everyone is very professional and courteous. More

by JUDA272
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Itkin
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Nov 29, 2023 -

BMW of Freehold responded

Hi Juda! Thank you for taking the time to let us know that you found our team to be very professional and courteous at BMW of Freehold. It's so awesome to hear that we've been the best dealership you've dealt with. We hope to see you again for more fantastic experiences!

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