Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Freehold
Freehold, NJ
2,008 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,008 reviews
December 25, 2023
John provided outstanding service, professional, helped with learning the features of new ix. Always had a smile on his face and able to find out answers to my questions. Asset to BMW of Freehold. with learning the features of new ix. Always had a smile on his face and able to find out answers to my questions. Asset to BMW of Freehold. More
by Bhupinder
Employees Worked With
December 22, 2023
On my 7 BMW lease from this dealership. I have been dealing with Richard Henriquez and Danny Claro over the years for my leases. I won’t go anywhere else !!! I have been dealing with Richard Henriquez and Danny Claro over the years for my leases. I won’t go anywhere else !!! More
by DBONGO2
Verified CustomerDecember 19, 2023
Orville is excellent and professional sales staff. He helped with right selection of car and options. He helped with right selection of car and options. More
by PKASBEKAR
December 19, 2023
Convenient location and knowledgeable staff. No pressure sale and very accommodating to meet our needs and show us multiple cars and options. The final process of paperwork took much longer th No pressure sale and very accommodating to meet our needs and show us multiple cars and options. The final process of paperwork took much longer than anticipated and process seamed bottlenecks. But overall very pleased. More
by LHURTA8241
December 17, 2023
I was met with very professional and courteous salesmen and managers who went out of their way to make me feel comfortable. I certainly will return to Freehold and ask for them by name. and managers who went out of their way to make me feel comfortable. I certainly will return to Freehold and ask for them by name. More
by frjg74
December 17, 2023
Did everything they said they would. Very profeesional excellent follow up. Closing the deal took some time Very profeesional excellent follow up. Closing the deal took some time More
by DCM51
December 16, 2023
exceptional service not just now but going back many years. All the employees who helped me were tremendously courteous and helpful. Thank you. years. All the employees who helped me were tremendously courteous and helpful. Thank you. More
by FTARTARA
Employees Worked With
December 15, 2023
Excellent communication. Great service, very professional. Highly recommended. This was the fastest and easiest vehicle purchase I have experienced, even after changing the v Great service, very professional. Highly recommended. This was the fastest and easiest vehicle purchase I have experienced, even after changing the vehicle mid purchase. More
by ALEXANDERSEN.DARLENE
December 13, 2023
Freehold BMW is a very friendly and most importantly not a snobby dealership. I felt welcome as soon as I walked in. We have worked with Mark to get 3 cars so far and have been very happy with the attenti a snobby dealership. I felt welcome as soon as I walked in. We have worked with Mark to get 3 cars so far and have been very happy with the attention and patience we received. He is an honest salesman and doesn't try to sell you on options you don't need or want. Mark is very informative and was able to answer any questions we had. He kept in touch with us during the entire build process and even delivered the vehicle to our house since time is short with 2 toddlers and a puppy. Can't recommend Mark enough. Thank you! More
by drmverde
