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BMW of Freehold
Freehold, NJ
2,010 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,010 reviews
January 17, 2024
Seamless experience. Robert was helpful and communicative. He provided all the details and followed up promptly. Robert was helpful and communicative. He provided all the details and followed up promptly. More
by CDOHERTY
Verified Customer
January 17, 2024
Everything went well and quickly. Lauren the new receptionist was also great. Didn’t need Mark today Lauren the new receptionist was also great. Didn’t need Mark today More
by WAYNE37
January 17, 2024
John and Danny were fantastic to deal with. The process was simple with what I wanted and deciding a fair price. I have bought multiple BMWs and they were the far better dealership to deal with The process was simple with what I wanted and deciding a fair price. I have bought multiple BMWs and they were the far better dealership to deal with. Will definitely buy from them again. More
by BRIKRALL
January 17, 2024
Good follow up from the dealership to resolve my issues from both salesperson and finance team. It can get busy and appreciate them doing right by their customers. from both salesperson and finance team. It can get busy and appreciate them doing right by their customers. More
by AHFRIEBELY
January 17, 2024
Dominique was knowledgeable and honest. Super personable and fun to be around. She made sure we had exactly what we needed. We couldn't be happier! Super personable and fun to be around. She made sure we had exactly what we needed. We couldn't be happier! More
by DAMONZAPPACOSTA
January 17, 2024
Process went smooth with Eugene was able to get a good price on the vehicle and got me an appointment set up for me to buy very quickly. When I got there he was with another customer, but he was able to w price on the vehicle and got me an appointment set up for me to buy very quickly. When I got there he was with another customer, but he was able to work with both of us and we were out of there in under 6 hours. He also gave me a free full tank of gas which normally doesn’t come with used vehicles which was a plus. My car also didn’t have any floor mats which was a little odd, but he went out of his way and stated that he will have some ordered and shipped to me. Overall I enjoyed my experience with Eugene at BMW of Freehold as he was very kind, knowledgeable and helpful throughout the whole buying process. More
by Shaw
January 17, 2024
Always given high quality and service at Freehold BMW! Thank you Orville and to his team Thank you Orville and to his team More
by CGM318518
January 17, 2024
Every aspect was handled professionally and competently. The support staff was cheerful and helpful, even going out of their way. The support staff was cheerful and helpful, even going out of their way. More
by MARCHITTO61
Employees Worked With
Other Employees :
John Bell, Rachel Costa
January 17, 2024
Sold me a car that required an oil change less than 500 miles after I bought it. Why would a BMW dealership not make sure all maintenance was performed on a vehicle they are selling? miles after I bought it. Why would a BMW dealership not make sure all maintenance was performed on a vehicle they are selling? More
by KNOSTMANTX
Employees Worked With
