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BMW of Freehold
Freehold, NJ
2,010 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,010 reviews
January 17, 2024
Over the course of 15 years we have purchased 3 BMWs from this dealership. The sales people and service department have always been very professional, courteous and helpful. this dealership. The sales people and service department have always been very professional, courteous and helpful. More
by Maria
Employees Worked With
January 17, 2024
I recently purchased a 2024 BMW 540Xi from BMW of Freehold and the experience was exceptional. The customer service was notably friendly, patient, and honest, setting a high standard for car dealersh Freehold and the experience was exceptional. The customer service was notably friendly, patient, and honest, setting a high standard for car dealerships. My salesperson, Orville, was particularly outstanding - enthusiastic and easy to converse with, making the whole process feel personal. What I appreciated most was the smooth and seamless process from ordering to delivery. The staff’s welcoming attitude made a significant difference, making me feel valued rather than a bother. A memorable moment was discovering that Orville and I have children with the same name, adding a unique personal touch to my experience. More
by FERDINAND VERLEY
Verified CustomerJanuary 17, 2024
This dealership goes above and beyond to make sure the customer is taken care of. My experience is above 5 stars. Dan and his team were delightful to work with! I am a forever loyal customer. They are all customer is taken care of. My experience is above 5 stars. Dan and his team were delightful to work with! I am a forever loyal customer. They are all so courteous and pleasant. Mark went out of his way to make sure I was happy. Dan, of course., the perfect gentleman as always. Please pay them a visit, you will not be sorry. More
by LIZROSE13
January 17, 2024
Reliable ,professional, good attention ,fantastic, friendly, professional, great service, Kind, fantastic, proud , great great, very nice friendly, professional, great service, Kind, fantastic, proud , great great, very nice More
by OCTAVILAJUN27
Employees Worked With
Dominique Nemeth
January 17, 2024
The BMW of freehold is well maintained facility, the staff is friendly and knowledgeable. Eugene is a pleasure to deal with. staff is friendly and knowledgeable. Eugene is a pleasure to deal with. More
by SYUTSIS
January 17, 2024
My temporary plate expired today. I called many times and no luck. Left message for Mark he never responded. Never in my life I had this happened buying cars. I bought the car with ex I called many times and no luck. Left message for Mark he never responded. Never in my life I had this happened buying cars. I bought the car with expired inspection sticker. So far I was not able to drive my car due to that reason. The dealer is irresponsible. May be because I bought a used car dealer doesn’t care much. Very disappointed More
by RIKRIS8
Employees Worked With
January 17, 2024
As always great to work with everyone at BMW of Freehold. I have a customer for many uears I have a customer for many uears More
by ROSMARINSTEVEN
January 17, 2024
Had a very simple car buying process. Value given for my trade was fair. Orville was very good and would go to him again if I buy another bmw Value given for my trade was fair. Orville was very good and would go to him again if I buy another bmw More
by MDOUGH23
Employees Worked With
January 17, 2024
Everyone was so attentive to our needs and listened to what we wanted . We love the car we ordered . Would definitely recommend John to all my friends and family . what we wanted . We love the car we ordered . Would definitely recommend John to all my friends and family . More
by ROC72C
January 17, 2024
I purchased my car off the lease. It was painless and fast. No hiccups no hidden fees It was painless and fast. No hiccups no hidden fees More
by CBENDER1
