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BMW of Freehold
Freehold, NJ
2,010 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,010 reviews
January 18, 2024
Freehold BMW is great place to buy a car I have dealt with John cheung numerous times. He’s vey intelligent with BNWs and a very respectful person. Thank you. with John cheung numerous times. He’s vey intelligent with BNWs and a very respectful person. Thank you. More
by VJFIORELLO20
Verified Customer
January 18, 2024
Rob and Nick are phenomenal, Everything went smooth. Will definitely be a customer of the dealership for years to come. Great people, Great experience. Will definitely be a customer of the dealership for years to come. Great people, Great experience. More
by Guillermo Mundo
January 18, 2024
Amazing customer service. Mark went above and beyond to work on our budget and specific needs. Mark has great knowledge and best customer service skills. This is my second car Mark went above and beyond to work on our budget and specific needs. Mark has great knowledge and best customer service skills. This is my second car from BMW of Freehold, and experience just gets better and better. Thank you to Mark and entire team for all help and assistance with our purchase. We are very satisfied. More
by AKANDELAKI
January 18, 2024
Super friendly without out applying pressure. Paid cash for the car so would have liked the process to be quicker but it's a dealership what do you expect. Will definitely consider BMW of Freeh Paid cash for the car so would have liked the process to be quicker but it's a dealership what do you expect. Will definitely consider BMW of Freehold for my future purchases. More
by KELANMAGEE
January 18, 2024
it is courteous great service and a great place to buy a car.the staff is excellent car.the staff is excellent More
by RARNOLD927
Employees Worked With
Other Employees :
Justine amino
January 18, 2024
Orville Bynoe and everyone we dealt with at BMW were extremely professional. They were very helpful during the entire process. extremely professional. They were very helpful during the entire process. More
by Tutjo
January 17, 2024
very knowledgeable people That Always treat you with kindness and respect, like one big family. kindness and respect, like one big family. More
by Levia
Employees Worked With
January 17, 2024
Danny the manager is the best we won’t go to anyone but him he’s very professional and always gets the job done for us. This is our fourth car in two years. The staff there is great him he’s very professional and always gets the job done for us. This is our fourth car in two years. The staff there is great More
by MDTAM30
January 17, 2024
Simply the BEST buying experience . First class car dealership with an excellent Service department. Thank You BMW of Freehold. First class car dealership with an excellent Service department. Thank You BMW of Freehold. More
by RONVIPE
Employees Worked With
Other Employees :
John Bell, Rachel Costa
January 17, 2024
Great sales and finance dept experience. A little put off by sales mgt not allowing a test drive of the model at the start of the buying process. A little put off by sales mgt not allowing a test drive of the model at the start of the buying process. More
by THOMASCONWAY867
