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BMW of Freehold
Freehold, NJ
2,010 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,010 reviews
February 15, 2024
Mark was very helpful throughout my entire buying process. I highly recommend him to anyone looking for a car! process. I highly recommend him to anyone looking for a car! More
by johnnybuchanan21
Employees Worked With
February 14, 2024
Very nice. Took care of everything including switching insurance. Explained and answered all my questions. Took care of everything including switching insurance. Explained and answered all my questions. More
by AVI2
Verified CustomerFebruary 13, 2024
They were knowledgeable caring patient and concerned about our comfortably before we left they made sure we totally understood the vehicle about our comfortably before we left they made sure we totally understood the vehicle More
by STOCKGURU12
Employees Worked With
Other Employees :
Thomas LaBarbara
February 12, 2024
Mark was so helpful in helping me pick out my new car! Very patient and a great advocate. He made the process seamless and I would highly recommend this dealership! Very patient and a great advocate. He made the process seamless and I would highly recommend this dealership! More
by caitlyn.haberle
February 12, 2024
Michael was a pleasure to work with, he was patient and personable and made the car-buying process seamless! personable and made the car-buying process seamless! More
by Katie
Employees Worked With
February 11, 2024
I had an excellent experience with Freehold BMW. They were incredibly patient during the car pickup and test drive, carefully showcasing all the options and thoroughly going over every detail of my They were incredibly patient during the car pickup and test drive, carefully showcasing all the options and thoroughly going over every detail of my X5. They were transparent about both the features and any defects. Mark went above and beyond to finalize the deal, demonstrating extensive knowledge about the car and its history. Nicholas was equally knowledgeable about warranty and percentage rates. I am a satisfied client and plan to return for all my future BMW purchases. More
by KIROLS.RIZK
February 08, 2024
The wait was very long but understandable to complete the certification. Signing was detailed and precise. Very friendly service. certification. Signing was detailed and precise. Very friendly service. More
by YIKWONG
February 08, 2024
Very attentive and easy to work with. Michael spent a great deal of time finding the right vehicle for me, and when it came to pick up the car, going over essential features on the vehic Michael spent a great deal of time finding the right vehicle for me, and when it came to pick up the car, going over essential features on the vehicle. More
by A.Chou
February 07, 2024
Worked With Maria and loved her professional attitude and knowledge , very friendly and made our purchasing experience wonderful and easy !!!!!! knowledge , very friendly and made our purchasing experience wonderful and easy !!!!!! More
by lisa0421
Employees Worked With
February 05, 2024
I love the customer service and the professionalism of Youssef I also admire the transparency in the process Youssef I also admire the transparency in the process More
by DIOPMC1
