Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Freehold
Freehold, NJ
2,010 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,010 reviews
February 24, 2024
I've been with Freehold bmw since I leased my first BMW 3 years ago. I returned upon termination of the lease and they made it easy to purchase out the car. years ago. I returned upon termination of the lease and they made it easy to purchase out the car. More
by docbrok
Verified CustomerEmployees Worked With
Other Employees :
Antonios Delfinopoulos, Mohammad (Moe) Awadallah
February 23, 2024
Richard is very helpful and knowledgeable. He is a no pressure salesman. When ready I will come back to him He is a no pressure salesman. When ready I will come back to him More
by KG
Employees Worked With
February 22, 2024
Mark Vicens was very professional and overall a great experience in this dealership. Excellent overall experience in this dealership. Excellent overall More
by Sean Friel
February 22, 2024
I thought everything was done very professional and with the customer feelings being the 1st priority the customer feelings being the 1st priority More
by GARYVALORE5
February 21, 2024
My wife and I have been leasing our BMWs from Freehold BMW for over 12 years. Always pleased with your service BMW for over 12 years. Always pleased with your service More
by HOMETEAMNJ
February 20, 2024
Mark and Nick were a great help and were a big reason why I pulled the trigger. Thanks for them once again for everything! I pulled the trigger. Thanks for them once again for everything! More
by jcoop15
February 20, 2024
Arthur was wonderful to work with. He was calm and reassuring about buying a used car for my son. He was patient and not pushy at all. Over all Arthur made the whole experience easy an He was calm and reassuring about buying a used car for my son. He was patient and not pushy at all. Over all Arthur made the whole experience easy and relaxing. More
by MRSNUDELS
Employees Worked With
February 19, 2024
My wife was very pleased with the whole experience. I never went but I heard it was amazing. I never went but I heard it was amazing. More
by MARIA2BABIES
February 18, 2024
Always provide great customer service and care. Professional, punctual, a pleasure to do business with. Highly recommend! Professional, punctual, a pleasure to do business with. Highly recommend! More
by VVSMAN
February 17, 2024
He was courteous,knowledgeable, promptness and open to answer all question with details.He is like an asset to the dealership answer all question with details.He is like an asset to the dealership More
by Dolbrusw
