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BMW of Freehold
Freehold, NJ
2,010 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,010 reviews
February 27, 2024
I had a Wonderful experience purchasing this vehicle. The process was stress-free and pleasant. Orville was an amazingly nice guy. He was very thorough and knowledgeable. He was able to find me a vehicle The process was stress-free and pleasant. Orville was an amazingly nice guy. He was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs and I appreciate that very much!!! More
by STEVE@CPUINC.COM
Verified Customer
February 27, 2024
Good evening Arthur and everyone at freehold bmw was amazing very professional polite and ready to help ! amazing very professional polite and ready to help ! More
by FERNANDO VELEZ
February 27, 2024
One of the easiest car transactions I’ve ever had. Walked in, test drove, numbers ready when I got back from test drive. Worked with Tyler and Paige to get it done and signed papers and drove my dau Walked in, test drove, numbers ready when I got back from test drive. Worked with Tyler and Paige to get it done and signed papers and drove my daughter’s new car home. No xx, no back and forth. I got what they said, nothing hidden. Overall great experience. More
by DARREN
February 27, 2024
Everyone there is very professional and always willing to help one another and its customers glad to have done business there help one another and its customers glad to have done business there More
by CHILIITIS
Employees Worked With
Other Employees :
Amedeo "AJ" Mancusi
February 26, 2024
The manager Frank and sales associate Arthur have been so kind and overall impressive surpassing other dealerships I have worked with. Personable and professional and extremely helpful. They are the entire r kind and overall impressive surpassing other dealerships I have worked with. Personable and professional and extremely helpful. They are the entire reason I switched from Range Rover to BMW! Beyond satisfied customer!! More
by mariadelprete
February 26, 2024
Arthur was a pleasure to deal with, very personal and was intentived to my wife and our lives, as we were interested about his life in Russia, he has a promising career with BMW and should be treated as a v intentived to my wife and our lives, as we were interested about his life in Russia, he has a promising career with BMW and should be treated as a valuable employee, ,and the financial woman Maria was a pleasure and made everything easy ,I know she has been at BMW for 25 years ,which says alot about freehold BMW dealership More
by JG511
Employees Worked With
February 26, 2024
have been going to freehold bmw for over 25 years great dealership and sales and service staff Michael chang was excellent sales exec made experience oleasant dealership and sales and service staff Michael chang was excellent sales exec made experience oleasant More
by ASARF406
February 25, 2024
I would like to thank Mark and Dori for their outstanding service, patience and kindness during this process, you will continue to have my business in the future. Thank you again. service, patience and kindness during this process, you will continue to have my business in the future. Thank you again. More
by NICOLETTEDAMICO16
February 24, 2024
I had a wonderful experience at BMW of Freehold. I will recommend this dealership to other friends and family. I will recommend this dealership to other friends and family. More
by RICHUMBRINO
February 24, 2024
Mike was amazing and he helped with the new purchase and with the transition! Thank you Mike! with the transition! Thank you Mike! More
by Ermal_fesko
Employees Worked With
