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BMW of Freehold
Freehold, NJ
2,010 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,010 reviews
March 13, 2024
Excellent experience! Mike was very helpful and kind. I am thrilled with my choice and couldn't have done it without your guidance. Thank you for making this experience so Mike was very helpful and kind. I am thrilled with my choice and couldn't have done it without your guidance. Thank you for making this experience so positive and seamless! I’ll be back for my next car in a few years✌️ More
by tanyav
March 12, 2024
Mark was an amazing sales associate. He was attentive to our needs and helped me find my dream car. He had everything lined up for the purchase and I was out of the dealership in record He was attentive to our needs and helped me find my dream car. He had everything lined up for the purchase and I was out of the dealership in record time. I couldn’t be happier! I highly recommend Mark. Thanks again! More
by Leemoy2004
March 11, 2024
Premier service at every visit, Mgr Frank, sales Orville, finance Mike, service Fernando. Great leadership, Dori. finance Mike, service Fernando. Great leadership, Dori. More
by Ursula Postell
Verified CustomerEmployees Worked With
Other Employees :
Thank you to Dori for leading an excellent team.
March 11, 2024
Mohammad Awadallah is hands down the best Service Advisor I have ever had the pleasure of dealing with at any car dealership! He is so professional and caring towards customers. He understands issues and exp I have ever had the pleasure of dealing with at any car dealership! He is so professional and caring towards customers. He understands issues and explains findings very well. Mohammed has made service appointments great experiences for me. Thank you so much Mohammed for making me feel like such a valued customer! More
by PS
Employees Worked With
Other Employees :
Mohammad (Moe) Awadallah, Thomas LaBarbara
March 10, 2024
Salesman Robert was very professional and friendly and knowledgeable about the car. All people we dealt with were unlike car salesman I have dealt with in the past. We will definitely be retur knowledgeable about the car. All people we dealt with were unlike car salesman I have dealt with in the past. We will definitely be return buyers. More
by Kevin
March 10, 2024
The three people I dealt with were fantastic. Danny,John and Mike were totally professional and great assets to BMW of Freehold. The experience from day one to pick up was a pleasure! Danny,John and Mike were totally professional and great assets to BMW of Freehold. The experience from day one to pick up was a pleasure! More
by JCAMP07
March 09, 2024
It took 3 hours to get the paper work finished the finance director very clmpetent finance director very clmpetent More
by RASORVINO
Employees Worked With
March 08, 2024
Bmw needs to throw in the all weather mat on their cars. It's disappointing for that price. It's disappointing for that price. More
by SHERI-ND
March 08, 2024
Very friendly people, low pressure, Great buying experience I think that really sums it up experience I think that really sums it up More
by AWYTANIS
March 05, 2024
Hi my name is Aleksandr Dobrin . I am customer of Freehold BMW for many years. This is probably third maybe force car I’m getting here wonderful service, professional people. I am customer of Freehold BMW for many years. This is probably third maybe force car I’m getting here wonderful service, professional people. More
by DRALEXDOBRIN
