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BMW of Freehold
Freehold, NJ
2,010 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,010 reviews
March 31, 2024
very smooth no nonsense explained everything and answered every question i had while giving me several options i highly recommend bmw of freehold my second time doing business and i will be back aga answered every question i had while giving me several options i highly recommend bmw of freehold my second time doing business and i will be back again More
by DANIEL@HUDSONADVERTISING.COM
Verified Customer
March 31, 2024
I am happy with the X5 and with Arthur, my sales rep. , however was disappointed with the $299 nitrogen air charge which we all know is nonsense. I also did not appreciate the way the finance manager tri , however was disappointed with the $299 nitrogen air charge which we all know is nonsense. I also did not appreciate the way the finance manager tried to get me to agree to an over inflated intrest rate. When I got him down to a fair interest interest rate, he then tried to sell me on an inflated extended warranty to the tune of $8K. I understand we all have to make a living, but taking advantage of customers is not the way. More
by THEAMBERGERS
March 29, 2024
Absolutely love Nick and Paige. The best people ever. They truely care about the client The best people ever. They truely care about the client More
by DEANIKKI1024
March 29, 2024
Dori and his team, led by Pierre, were absolutely terrific to work with. I would recommend to anyone looking for a BMW. terrific to work with. I would recommend to anyone looking for a BMW. More
by JEFFREYDHOROWITZ
March 28, 2024
Very helpful, knowledgeable and understandable on what my needs were. Amanda/Pierre was simply terrific. needs were. Amanda/Pierre was simply terrific. More
by Vashti
March 28, 2024
Amazing people to deal with. They took their time to accommodate us and made the process extremely easy. They took their time to accommodate us and made the process extremely easy. More
by MISS1178
March 28, 2024
Smooth process without haggling; all great and courteous; sales manager,director was the best I have ever dealt with courteous; sales manager,director was the best I have ever dealt with More
by KRROMANO81
Employees Worked With
March 28, 2024
This dealer is one hour away from where I live but I was able to find the car I was looking for.the right price. Very pleased. was able to find the car I was looking for.the right price. Very pleased. More
by LADYROMAN007
March 27, 2024
Everyone was very welcoming and I did not feel pressured or rushed. The survey asked about Nicholas but I am pretty sure his name is Arthur and he is one of the best salesmen I have worked with. He was frie or rushed. The survey asked about Nicholas but I am pretty sure his name is Arthur and he is one of the best salesmen I have worked with. He was friendly and easy going. I did not feel rushed or pressured. Also, he was very accommodating as I waited for the paperwork. I would very much recommend him and I will be going back to him when it’s time. Thank you, I love my car! More
by ESTANLEY1082
March 27, 2024
Great experience working with Mike in sales and Tyler in finance on the purchase of my car. They were able to expedite the process without me feeling rushed or pressured. Was driving home with my new car th finance on the purchase of my car. They were able to expedite the process without me feeling rushed or pressured. Was driving home with my new car the same afternoon. More
by SS
