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BMW of Freehold
Freehold, NJ
2,010 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,010 reviews
April 07, 2024
Excellent customer experience great deal salesperson made the process fast and easy everyone is very welcoming and helpful the process fast and easy everyone is very welcoming and helpful More
by GENMAR67
Verified CustomerEmployees Worked With
April 05, 2024
Mike was absolutely amazing as well as the entire team at BMW of Freehold. I highly recommend them for your BMW needs! BMW of Freehold. I highly recommend them for your BMW needs! More
by Christen
Employees Worked With
April 04, 2024
Richard was very nice, help made the process easier. But it took too long to finish the process. I was there for over 3 hours for no apparent reason But it took too long to finish the process. I was there for over 3 hours for no apparent reason More
by Nightwing
April 03, 2024
This gentleman was very helpful and professional, made the process smooth and easy. Awesome salesman the process smooth and easy. Awesome salesman More
by Rickjamesb23
April 02, 2024
This is the second vehicle I’ve purchased from BMW of Freehold and they’ve been great!! John C and Frank are attentive, easy to work with and were able to put together a great deal for my trade in and pu Freehold and they’ve been great!! John C and Frank are attentive, easy to work with and were able to put together a great deal for my trade in and purchase. More
by SETH G
April 01, 2024
Great service and a great deal! John is the best, brought me a special one, mint! John is the best, brought me a special one, mint! More
by ADAMIBRAIMOVIC
April 01, 2024
Great to deal with. Straight forward and open to wishes and wants. Would definitely recommend Straight forward and open to wishes and wants. Would definitely recommend More
by FINNY6
April 01, 2024
This is my third lease with BMW of Freehold. Because of my sales person, Mike Youssef I was able to lease a new SUV. Mike Youssef made the experience pleasant from the inception of the deal u Because of my sales person, Mike Youssef I was able to lease a new SUV. Mike Youssef made the experience pleasant from the inception of the deal until the day I picked up the new SUV. More
by ANGELAMENNUTI
April 01, 2024
Experience was good, Pierre really helped us out getting my son his first car. I would definitely come back in the future to purchase another car from freehold bmw. my son his first car. I would definitely come back in the future to purchase another car from freehold bmw. More
by Tempo4eva
March 31, 2024
I’m quite pleased with my agent and he treated me fairly and with respect and with respect More
by drdu
