Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Freehold
Freehold, NJ
2,106 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,106 reviews
March 14, 2009
My entire experience with this dealership was excellent. I had visited a few other dealerships in the area (Cirle, Open Road) and everyone here treated me with exceptional respect and care. I truly apprecia I had visited a few other dealerships in the area (Cirle, Open Road) and everyone here treated me with exceptional respect and care. I truly appreciated everything. This is a quality dealership and I will definitely be back soon to buy another vehicle.. Thank you everyone. More
by ojodeazul
Employees Worked With
John Bell, Deborah in Financing, Dori Sales Manager
October 20, 2008
BMW of Freehold is a great place to go if you are looking for a good price in the Central NJ/Jersey Shore area. (As anyone who lives around here would understand, most upscale dealers around here are pretty for a good price in the Central NJ/Jersey Shore area. (As anyone who lives around here would understand, most upscale dealers around here are pretty bad when it comes to negotiating down the price) I have now purchased two vehicles from them this year. My suggestion would be to go in with the price you want and the car you want; once an adviser initiates communication with you, you should have an idea of whether or not they will be able to meet your expectations within a few minutes. BMW of Freehold does everything in their power to help you, but I would suggest buyer to get everything right the first time with regards to additional warranties and coverages as these are provided by a third party and modifying them can become troublesome. The dealership has a great atmosphere and it comes through clearly that the customer's happiness is their number one interest. Awesome people: John McBride is a friendly, honest, helpful, and overall great salesman. The people that introduce you to your car are nice as well along with all the salesmen and service/parts guys I have met. Finance Debbie...she is friendly and worked hard to get our refund back from Safeguard on a GAP insurance modification. So in summary, I would say go to BMW of Freehold if you are looking for a good deal on a great car and expect the best possible customer service! (My few negative experience comments have been removed as they have all been resolved. With regards to my father leaving a positive survey for Heather, he gave her the score before the negative incident.) More
by vgame64
Employees Worked With
John McBride, Finance Debbie
August 24, 2008
The overall experience at BMW of Freehold was fantastic. The sales associate, manager and financial specialists were all personal and professional. The quality of the vehicles I looked at was impressive. F The sales associate, manager and financial specialists were all personal and professional. The quality of the vehicles I looked at was impressive. Finally, the price quoted for my trade in and new vehicle was unbeatable. More
by kdocke
Employees Worked With
3
August 17, 2008
Dick Ng was super! Because of my lack of available Dick Ng was super! Because of my lack of available time because of work, I asked my daughter to go to the dealership and ask for information for re Dick Ng was super! Because of my lack of available time because of work, I asked my daughter to go to the dealership and ask for information for returning our lease and purchasing a new vehicle. Dick treated her with respect, explained to her several options and they scheduled a meeting with me the following Saturday. I'd like to point out that she visited several different dealerships that day, leaving one in tears... Dick was very patient with us as he explained all of our options with regard to the model type of BMW and purchasing/lease options .... I am happy to say we are now proud owners of a 328XI BMW! I would also like to say that the Manager of the used car unit and Heather in finance were also a pleasure to work with. Thanks you Dick! More
by sandklev
Employees Worked With
Dick Ng
July 31, 2008
The salesman was very helpful. He gave us all the time The salesman was very helpful. He gave us all the time we needed and did not rush us. He was very informative. The dealership had many cars to c The salesman was very helpful. He gave us all the time we needed and did not rush us. He was very informative. The dealership had many cars to choose from and we took a couple of cars out for a ride to see which one was to our liking. I would recommend him to my friends. More
by avaal
Employees Worked With
Michael Chang
July 11, 2008
This is a dealership that makes you feel like family....What a great experience and what a car. Cudo's to Michael Chang .....We were looking for a specific car. First time we met michael the d family....What a great experience and what a car. Cudo's to Michael Chang .....We were looking for a specific car. First time we met michael the dealership did not have what we wanted....Three weeks later he remembered to call when the right car arrived and we made the purchase the same day. We had visited four other dealers.... none of them called. We couldn't review this without mentioning Deborah Aragona who made finance process the easiest I have ever been though. Thank you all for making us part of your family. You are now part of ours and we will shop no where else. Ed & Linda Levinsohn More
by Levinsohn
Employees Worked With
Michael Chang & all his associates
