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BMW of Freehold
Freehold, NJ
2,010 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,010 reviews
April 11, 2024
The team made the process easy and painless. I appreciate their focus on the customer. I appreciate their focus on the customer. More
by TONYPERRYDAC
Verified Customer
April 10, 2024
The dealership badly needs remodeling and at least some kind of food provided to the customers who often wait countless hours to complete the deal. kind of food provided to the customers who often wait countless hours to complete the deal. More
by KOTLERIGOR
Employees Worked With
April 09, 2024
I got excellent service and was on my way in just a few minutes. Great place to deal with minutes. Great place to deal with More
by RCONCIA
April 09, 2024
Great Staff, pleasure to do business with. Would recommend. Love my ne car, 540 i. Would recommend. Love my ne car, 540 i. More
by JERRYDINER2
April 09, 2024
It’s a good service and the nice customer service and helpful clean and nice place helpful clean and nice place More
by AMALYBESHAI
Employees Worked With
April 09, 2024
Great car and Pierre was great! Definitely would recommend purchasing a car from BMW of Freehold! Definitely would recommend purchasing a car from BMW of Freehold! More
by MERXLE
Employees Worked With
April 08, 2024
I had an excellent experience purchasing my car from Mike. He provided exceptional customer service and product. His expertise on the vehicle features and specifications was impressive, and he patiently Mike. He provided exceptional customer service and product. His expertise on the vehicle features and specifications was impressive, and he patiently answered all of my questions. The purchase process was smooth and stress-free. I'm satisfied with my new car, and I highly recommend Mike as your salesperson to anyone in the market. Mike’s customer-focused approach is unmatched. I left behind a few things in my trade-in and when I called him to inquire, he had already packaged everything and mailed it to me. Exceptional experience all around. More
by Bmwpurchaser114
April 08, 2024
Michael was excellent and very patient while offering great advise and direction What can be said about Nick He was amazingly helpful And gracious. He work diligently on the numbers including my trad great advise and direction What can be said about Nick He was amazingly helpful And gracious. He work diligently on the numbers including my trade He made you feel comfortable as you were with a friend which lowers your stress of car buying More
by amirb152
April 07, 2024
Michael is very knowledgeable and professional. He took extra efforts to make my transition smooth. He took extra efforts to make my transition smooth. More
by YINGLIN
April 07, 2024
On a whim on a Saturday I decided to stop by Freehold BMW with my oldest to check out an X7 for my wife. Mark E. and Nick L. were extremely helpful. They had the car I was interested in out immediately and h with my oldest to check out an X7 for my wife. Mark E. and Nick L. were extremely helpful. They had the car I was interested in out immediately and had me in and out in about an hour or so. They are true professionals who are straight forward and not pushy. As pleasant as a car buying experience can possibly be, that is what you can expect at Freehold BMW. 10/10 would recommend to anyone. More
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