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BMW of Freehold
Freehold, NJ
2,106 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,106 reviews
May 29, 2010
Purchased my 2011 M3 Coupe from Matt, and had a great experience. He walked me through the ordering process, which takes about 2 months, and was always available to answer questions. When the day finally experience. He walked me through the ordering process, which takes about 2 months, and was always available to answer questions. When the day finally came to pick up my car, he explained all features and was both professional and friendly. Not much run around was given on the price of the car, and I walked away feeling that I was treated honestly and fairly. More
by m3000gtsl84
Employees Worked With
Matt Mongello
May 20, 2010
BMW of Freehold has excellent service. Each member of the staff is extremely helpful and knowledgeable about all vehicles. Our salesman, Matt, explained all the functions of the car and helped me find the pe staff is extremely helpful and knowledgeable about all vehicles. Our salesman, Matt, explained all the functions of the car and helped me find the perfect match for me. He negotiated a fantastic offer that we could not resist! I am extremely happy with both the car and the service I received while purchasing. Thank you, Matt and BMW Freehold! More
by j.verdon
Employees Worked With
Matt
May 20, 2010
On three occasions our 2007 BMW335i had to be flat beaded On three occasions our 2007 BMW335i had to be flat beaded to the dealer. Fuel related problems each time.We only had the car for 9 months. It was pu On three occasions our 2007 BMW335i had to be flat beaded to the dealer. Fuel related problems each time.We only had the car for 9 months. It was purchased as a certified pre owned from the same dealer. We felt it was a BMW problem not a dealership problem. Both Todd and Harvey worked together and put my wife and I into a new 2010 328 X drive for the same payment I was making on the 2007. The new car is beautiful and I am sure we will not have the same problems with out new one. This is our 5th BMW so we do enjoy them. Hopefully our luck will change with this new 2010. More
by delbert l
Employees Worked With
Todd and Harvey
May 17, 2010
My Client Advisor Harvey is the best sales man I have ever met. He is understading and works with you to get what you want and need and makes you fell comfortable he does;t try to get you into something ever met. He is understading and works with you to get what you want and need and makes you fell comfortable he does;t try to get you into something he wants but what you came for. My BMW shopping experience was excellent this dealer should be in first place. The entire staff is great. Thanks BMW of Freehold....If you plan to shop for a BMW please see Harvey Altman...you will have no regrets....;-) More
by carolinanj2003
Employees Worked With
Harvey Altman
May 13, 2010
I went in to have my alignment checked and Tim was very professional and courteous, he checked all the records on my car, which I just bought as a CPO from another dealer last month, and found that I was d professional and courteous, he checked all the records on my car, which I just bought as a CPO from another dealer last month, and found that I was due for an oil change and that it was still covered on the maintenance plan. He also changed the wipers and told me that I have another covered service coming up in 6K miles. Since I bought the car at another dealer I wasn't entitled to a loaner, but it didn't matter, the dealership has free internet and a nice quiet business center, so I could plug in my laptop and work while I waited. They had me in and out in 2 hours. More
by BriMc
Employees Worked With
Tim
May 11, 2010
Mr. Ng searched for a particular pre-owned car for me and found it. Within two days of seing the car, I was driving it off the lot with everthing taken care of. It was a pleasure dealing with Mr. Ng and I wa found it. Within two days of seing the car, I was driving it off the lot with everthing taken care of. It was a pleasure dealing with Mr. Ng and I was amazed that the transaction could take place so quickly. I went to see Mr. Ng because my son recently purchased a pre-owned car from him and my son was extremely pleased with his experience as well as the car that he purchased. More
by Pink Star
Employees Worked With
Dick Pang Ng
May 08, 2010
I retained an auto broker to find a 128ci and ultimately got the car here. My goal: have the broker work out all the unpleasant trade in details, etc and I just go in and sign the papers on the new lease. got the car here. My goal: have the broker work out all the unpleasant trade in details, etc and I just go in and sign the papers on the new lease. The experience turned out the way I expected it to at a luxury dealership. I worked exclusively with Deborah, who is great and and is to the point (didn't get too much of that greasy car salesman vibe). Once all the papers were signed, another staff person "introduced" me to the car, talked me through all the features, etc. I have been to several BMW dealerships. Personally, I think this place could use a spruce up on the decor and the customer lounge is kinda sad and depressing. But free WiFi certainly helped to kill the time. More
by bmwfangryl
Employees Worked With
Deborah
April 27, 2010
I feel that my experience at BMW of Freehold was a great experience because it was hassle-free. I was greeted and directed to my area of interest, as soon as I entered the lot. All of my questions were an experience because it was hassle-free. I was greeted and directed to my area of interest, as soon as I entered the lot. All of my questions were answered, no matter how many I had, my dealer wanted me to feel comfortable. I also truly feel that they gave me the best deal I could possibly have gotten. More
by msclafani
Employees Worked With
Matt Mongiello
April 27, 2010
John Bell went out of his way to work with me by bringing the car of my interest to my house so I could test drive it, and I never made a commitment to purchase the car. I did purchase the car and the person the car of my interest to my house so I could test drive it, and I never made a commitment to purchase the car. I did purchase the car and the personal service didn't end there. John hand delivered my license plate to me and brought me a cd I left in my old car. Now that is GREAT Service. More
by jostrow
Employees Worked With
John Bell
April 20, 2010
The 328ix I purchased from BMW Freehold had the lowest miles, best options and was the lowest priced in NY/NJ area. The customer service they have provided has been second to none. They truly believe in t miles, best options and was the lowest priced in NY/NJ area. The customer service they have provided has been second to none. They truly believe in their product and do the best they can to make the customer happy. I never truly understood why BMW owners were so passionate about "BMW". Now i do. Part of the BMW experience is not only the vehicles performance, but the service provided in support of the vehicle. More
by herrera328ix
Employees Worked With
Mat Mongiello
