BMW of Freehold

Eight years ago, I walked into BMW of Freehold with a 1 1/2 year old child and my wife. John Bell came right over and asked if he could help. He gave us all his time and attention. He answered all our q 1/2 year old child and my wife. John Bell came right over and asked if he could help. He gave us all his time and attention. He answered all our questions and when it came time to take a test drive, he insisted on taking my child's car seat out of our old car and placing it in the BMW 325xi we were about to test drive. He wanted us to have to complete feeling of what it would be like to have that car. John and the BMW of Freehold staff have always been cordial and completely professional when dealing with me and my family. I now own 2 other BMWs (my wife's X5 and the 335i hardtop convertible - LOVE IT!). Every time I go to BMW of Freehold, John makes sure he drops by to see how things are going both with the car and with my family! I completely recommend dealing with John and BMW of Freehold. I believe in this so much, I had my mother purchase her 545 there as well! More

All I have to say is WOW! I was in the service dept. All I have to say is WOW! I was in the service dept. on Sat. looking for a simple part to replace in my car. Giovanni and Kang went far and beyond All I have to say is WOW! I was in the service dept. on Sat. looking for a simple part to replace in my car. Giovanni and Kang went far and beyond to help me. They asked me if I needed any questions answered regarding this part. And as a matter of fact I did. He got Kang, a seasoned technician in their service department and had me pull up my vehicle so that they can show me to how to properly install the part to avoid damage to my vehicle. They also pointed out things that I can do to prevent future costly repairs. And they did this 5 minutes prior to closing which made them late for their own obligations. They made sure I was FIRST priority and I surely felt that way. I have been jaded over at Open Road BMW and had lost confidence in BMW's dealerships. I felt that because my car was now out of warranty that all BMW dealerships just wanted my money and didn't care anymore about me as a customer unless I was driving home in a new car. FREEHOLD BMW turned this around in 15 minutes. I also see that Freehold takes the time to read customer testimonials and respond to them. Freehold is ranked among the top 100 BMW dealerships on e46fanatics.com and bimmerfest.com. You deserve it. Thanks again! More

We had an exceptional experience at BMW of Freehold. Richard and Dori were just outstanding. They were very helpful, knowledgeable, professional, courteous, welcoming, friendly and polite. They were Richard and Dori were just outstanding. They were very helpful, knowledgeable, professional, courteous, welcoming, friendly and polite. They were instrumental in our buying a BMW, if it weren't for them we probably would have purchased a different brand of car as we were deciding between two. They listened to our needs and were willing to work with our budget to find the perfect match. I highly recommend buying from them and plan to buy from them again in the future. More

My entire experience with this dealership was excellent. I had visited a few other dealerships in the area (Cirle, Open Road) and everyone here treated me with exceptional respect and care. I truly apprecia I had visited a few other dealerships in the area (Cirle, Open Road) and everyone here treated me with exceptional respect and care. I truly appreciated everything. This is a quality dealership and I will definitely be back soon to buy another vehicle.. Thank you everyone. More

BMW of Freehold is a great place to go if you are looking for a good price in the Central NJ/Jersey Shore area. (As anyone who lives around here would understand, most upscale dealers around here are pretty for a good price in the Central NJ/Jersey Shore area. (As anyone who lives around here would understand, most upscale dealers around here are pretty bad when it comes to negotiating down the price) I have now purchased two vehicles from them this year. My suggestion would be to go in with the price you want and the car you want; once an adviser initiates communication with you, you should have an idea of whether or not they will be able to meet your expectations within a few minutes. BMW of Freehold does everything in their power to help you, but I would suggest buyer to get everything right the first time with regards to additional warranties and coverages as these are provided by a third party and modifying them can become troublesome. The dealership has a great atmosphere and it comes through clearly that the customer's happiness is their number one interest. Awesome people: John McBride is a friendly, honest, helpful, and overall great salesman. The people that introduce you to your car are nice as well along with all the salesmen and service/parts guys I have met. Finance Debbie...she is friendly and worked hard to get our refund back from Safeguard on a GAP insurance modification. So in summary, I would say go to BMW of Freehold if you are looking for a good deal on a great car and expect the best possible customer service! (My few negative experience comments have been removed as they have all been resolved. With regards to my father leaving a positive survey for Heather, he gave her the score before the negative incident.) More

The salesman was very helpful. He gave us all the time The salesman was very helpful. He gave us all the time we needed and did not rush us. He was very informative. The dealership had many cars to c The salesman was very helpful. He gave us all the time we needed and did not rush us. He was very informative. The dealership had many cars to choose from and we took a couple of cars out for a ride to see which one was to our liking. I would recommend him to my friends. More

This is a dealership that makes you feel like family....What a great experience and what a car. Cudo's to Michael Chang .....We were looking for a specific car. First time we met michael the d family....What a great experience and what a car. Cudo's to Michael Chang .....We were looking for a specific car. First time we met michael the dealership did not have what we wanted....Three weeks later he remembered to call when the right car arrived and we made the purchase the same day. We had visited four other dealers.... none of them called. We couldn't review this without mentioning Deborah Aragona who made finance process the easiest I have ever been though. Thank you all for making us part of your family. You are now part of ours and we will shop no where else. Ed & Linda Levinsohn More