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BMW of Freehold

Freehold, NJ

4.9
2,005 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,005 reviews

June 06, 2009

Absolutely the best car buying experience in my 40 years of autos. I always got straight answers, there always was time to run some more numbers and explain them, and I got to test drive anything I wanted. More

by Teddyrux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McBride
June 06, 2009

Excellent customer service. Rick Levitt was friendly, responsive to my needs and knowledgeable about the BMW product. The delivery of my new BMW went smoothly and the demonstration of all the features on More

by jeffandreg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Levitt
June 06, 2009

I've worked with several CAs on multiple BMWs, and none has exhibited the level of professionalism and respect that Rick has shown to me. I was on the fence about getting another BMW this time around, but More

by nelchu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Levitt
June 03, 2009

In September of 07 I was in the market for a new car. After months of research I finally found one that appealed to me and it was t BMW of Freehold. After a number of conversations and some haggling over More

by cbs1
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bell
June 02, 2009

Peter was great. Not pushy at all, very friendly and knowledgeable of the differences between the different models. I would highly reccomend him to any one i know interested in ourchasing a BMW. I hav More

by ktetlack1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter DeFoto
June 02, 2009

John Bell leased me my 2007 BMW 650i convertible and he was a pleasure to work with. i've been back to Freehold BMW for regular service and the service guys are really ontop of it all too. I would tell any More

by burna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bell
June 02, 2009

Eight years ago, I walked into BMW of Freehold with a 1 1/2 year old child and my wife. John Bell came right over and asked if he could help. He gave us all his time and attention. He answered all our q More

by falconbr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bell
May 05, 2009

All I have to say is WOW! I was in the service dept. All I have to say is WOW! I was in the service dept. on Sat. looking for a simple part to replace in my car. Giovanni and Kang went far and beyond More

by nguyeba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kang Peng, Giovanni
March 30, 2009

We had an exceptional experience at BMW of Freehold. Richard and Dori were just outstanding. They were very helpful, knowledgeable, professional, courteous, welcoming, friendly and polite. They were More

by SharonS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Henriquez & Dori Dado
March 14, 2009

My entire experience with this dealership was excellent. I had visited a few other dealerships in the area (Cirle, Open Road) and everyone here treated me with exceptional respect and care. I truly apprecia More

by ojodeazul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bell, Deborah in Financing, Dori Sales Manager
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