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BMW of Freehold
Freehold, NJ
2,148 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,148 reviews
March 31, 2013
I had a very positive experience purchasing my new car at Freehold BMW. My sales rep was Phil Ferreira. I found him professional, responsive, knowledgable . The car was ready as promised. Presented beaut Freehold BMW. My sales rep was Phil Ferreira. I found him professional, responsive, knowledgable . The car was ready as promised. Presented beautifully. Phil was thorough with the orientation of the car. Completing the financial aspect was smooth. More
by Mlomench
Employees Worked With
Phil Ferreira
March 25, 2013
I had the pleasure of working with nowell Herman and Matt mongello. They were outstanding in every category. This is my second BMW from this dealership and I will definately come back for my third. Matt mong mongello. They were outstanding in every category. This is my second BMW from this dealership and I will definately come back for my third. Matt mongello also sold me my first BMW there. Nowell herman also made my experience at BMW wonderful. Costumer service was impeccable !Keep up the good work! More
by Amy Gargione Pontoriero
Employees Worked With
Howell Herman and Matt mongello
March 24, 2013
Monica was a pleasure to work with. She is honest, hardworking and very not extremely pushing sales person. We were all very impressed to work with her and we made the decision very quick. hardworking and very not extremely pushing sales person. We were all very impressed to work with her and we made the decision very quick. More
by devinder
Employees Worked With
Monica B
March 20, 2013
Their service was impeccable; Especially thanks to Maria Shouldice, she made the transaction very smooth and fast. Would definitely shop there again and recommend to my family and friends. Shouldice, she made the transaction very smooth and fast. Would definitely shop there again and recommend to my family and friends. More
by feliks
Employees Worked With
Maria Shouldice, Nowell Herman
March 19, 2013
This was our 3rd BMW purchase & was definitely satisfied with my dealer mike silva & also Dan sales manager . Will definitely recommend others to BMW of freehold. satisfied with my dealer mike silva & also Dan sales manager . Will definitely recommend others to BMW of freehold. More
by Szbella12
Employees Worked With
Mike silva & Dan sale manager
March 01, 2013
No games, straight up, process was amazing! Love my new car!!!!!!! Thank you Amanda and everyone who helped make the process hassle free. Would definitely recommend this dealership. car!!!!!!! Thank you Amanda and everyone who helped make the process hassle free. Would definitely recommend this dealership. More
by wendyrn4
Employees Worked With
Amanda Zamora
February 28, 2013
This is the second new car we have purchased at BMW Freehold and we returnred because we new we would be treated well. Most helpfull were Mike and Denis Carey. Freehold and we returnred because we new we would be treated well. Most helpfull were Mike and Denis Carey. More
by rmtobin
Employees Worked With
mike wong
February 23, 2013
I have never had such an easy car buying experience as I did here. The workers there were all extremly helpful and polite and Maria was amazing. It is a week since I have picked up my car and I have never did here. The workers there were all extremly helpful and polite and Maria was amazing. It is a week since I have picked up my car and I have never enjoyed a car as much and more importantly. I feel like I got an amazing deal. They say this is a stressful experience, but I have never had such a stress free transaction. More
by Mikemene
Employees Worked With
Maria Shouldice
February 23, 2013
Rob and the entire sales and finance staff are very professional and efficient. They treated us as guests not visitors. My X3 when delivered was prepared perfectly. Which added to an already excellent professional and efficient. They treated us as guests not visitors. My X3 when delivered was prepared perfectly. Which added to an already excellent experience. More
by jdedl
Employees Worked With
Rob Sullivan
