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BMW of Freehold

Freehold, NJ

4.9
2,005 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,005 reviews

December 23, 2010

David is i believe what BMW needs as a face for their product. Always very friendly,helpful and courteous. I always make it a point to have him be my service rep when i need any kind of service done to More

by spoof313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
david nagel
December 22, 2010

We, meaning my wife and 3 daughters have had sales and service dealings and any and all problems have been addressed and handled. Remember, it is only a piece of machinery. Have purchased in the past an More

by thegroup
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Nagel, Todd Kendal Chuck, Linda and all in service and sales.
December 21, 2010

The employee's at BMW Freehold are always professional, polite and on time. My time there is alway pleasant and when I first when arrive my wait time is within 5 to 10 minutes. Their estimates of repairs More

by graphics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nagel
December 20, 2010

While the dealership is under construction, it appears to me they are doing the best they can considering the circumstances. I was in and out of the service center, promtly was provided a loaner, and on my w More

by Stefen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Nagel
December 09, 2010

I brought my car (700 series) in for service today. I called last week and needed a loaner ( I live 45 minutes away ) so they told me to come in today - told me to come in 9'sh to make sure I could get i More

by SJKLimek
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Bounced to 3 Different People
December 09, 2010

I have always had exceptional experiences with this dealership. They are friendly, efficient, and truly take pride in their work. I absolutely love my BMW. It is the nicest vehicle I have ever owned More

by jbcfarm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nagel
December 09, 2010

I brought my 2008 x5 truck in for service ,I was helped immediatly by Dave Nagel He was very knowlegable about my truck and had the answers to all my questions.i gave him my key then got my loaner car ri More

by charlana1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Nagel
December 08, 2010

From beginning to end I have had nothing but positive experiences from BMW of Freehold. I will not only recommend all I know to go through them, but insist that they do.. They are head & shoulders above More

by dlerea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nagel
December 06, 2010

Guys did a great job. Acommodated me on late notice, work done early and provided a ride to and from dealership to facilitate drop off. Would highly recommend this service department to anyone in the J More

by mrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dori
December 03, 2010

My wife and I have been customers of BMW of Freehold for 10 years. The main reason we keep coming back is due to the impeccable service Mr David Nagel provides. He is courteous, professional and highly skil More

by jonrod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nagel
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