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BMW of Freehold
Freehold, NJ
2,149 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,149 reviews
May 01, 2013
Excellent buying experience with Mike Wang, our salesperson and the whole staff. It is very neat and friendly office. And we even got the last minute finance rate much better than what we ever th salesperson and the whole staff. It is very neat and friendly office. And we even got the last minute finance rate much better than what we ever thought possible. We have been other BMW dealers, but this BMW of freehold is THE best, including price! If you are in the market, look no further. More
by Be_Happy
Employees Worked With
Mike Wang
April 28, 2013
Excellent Salesperson to be complimented in the first place.Mr.Ongsiako's personalized customer service and hospitality were really appreciated. His patience and kindness has not gone un noticed. Thank y place.Mr.Ongsiako's personalized customer service and hospitality were really appreciated. His patience and kindness has not gone un noticed. Thank you for making this experience a good one. More
by kirondk
Employees Worked With
Mark Ongsiako
April 28, 2013
I had a very pleasant experience at Freehold BMW, from beginning to end. The employees take the time with you individually to accommodate your wants and needs; they make you feel special, which is a good beginning to end. The employees take the time with you individually to accommodate your wants and needs; they make you feel special, which is a good feeling when you're spending so much money on a vehicle. The saleswomen/salesmen are NOT pushy like typical car saleswomen/salesmen, which made the experience even more positive. I would absolutely recommend this dealership to anyone looking into a buying/leasing a BMW. More
by LPica
Employees Worked With
Nowell Herman
April 25, 2013
Amanda was absolutely the most professional, ethical, and honest sales person we have dealt with in several years. The deal we received for the car was great in comparison to the BMW dealer we leased our ot honest sales person we have dealt with in several years. The deal we received for the car was great in comparison to the BMW dealer we leased our other two vehicles in the past. Amanda was very informative and answered all questions precisely. We will definitely return for any future purchases to this dealership and without a doubt recommend friends and family to do the same. Thanks Amanda! More
by nayar1
Employees Worked With
Amanda Zamora
April 23, 2013
Scott went above and beyond to make our experience perfect. He showed a level of patience in teaching us all of the workings of our new 328i. perfect. He showed a level of patience in teaching us all of the workings of our new 328i. More
by blezco
Employees Worked With
Scott Marlow, Matt(finance)
April 19, 2013
David jones was the reason I purchased my BMW from your dealership. He is, by far, the BEST representative of a quality brand that I have had the pleasure to do business with. BMW is fortunate to have hi dealership. He is, by far, the BEST representative of a quality brand that I have had the pleasure to do business with. BMW is fortunate to have him. More
by jakeaidluke
Employees Worked With
David jones
April 18, 2013
They are very nice guys. Always smile, listening. They tried their best to explain the situation about your car and to find the best solution to work on it. They are great.I have already told 2 of my frie tried their best to explain the situation about your car and to find the best solution to work on it. They are great.I have already told 2 of my friend go with them. Thanks a lot. More
by hmeng
April 11, 2013
I Recently purchased a new 2013 BMW 528i and found that the employee who helped me out, Nowell Herman, was honest, informative and very patient as I kept changing my mind of what vehicle and color combinat the employee who helped me out, Nowell Herman, was honest, informative and very patient as I kept changing my mind of what vehicle and color combination I wanted. He went above and beyond to find me the car that I decided on. More
by JulieAntonides
Employees Worked With
Nowell Herman
April 09, 2013
It was a pleasure working with Maria Shouldice, Internet Sales Manager. She was extremely proactive in taking our internet enquiry a step further. She made sure she understood our needs, the specs that we a Sales Manager. She was extremely proactive in taking our internet enquiry a step further. She made sure she understood our needs, the specs that we are looking and helped us close the deal and make the final formalities of the purchase smooth and quick. We have been to many BMW dealerships, but ultimately Maria was the one who helped us make the quick decision and make us feel good about the purchase and made the one hour drive to the dealership worth it! We will definitely recommend this dealership and especially Maria to our friends and family! Thanks Maria! More
by BMW_Fan01
Employees Worked With
Maria Shouldice
April 01, 2013
My experience at BMW of Freehold was an excellent experience. Nowell Herman my salesman and Matt Moringello in finance made the sale very comfortable. I commend both of them. I would recommend this D experience. Nowell Herman my salesman and Matt Moringello in finance made the sale very comfortable. I commend both of them. I would recommend this Dealership to people I know because of these two salesmen. More
by franlaforte
Employees Worked With
Nowell Herman and Matt Moringello
