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BMW of Freehold

Freehold, NJ

4.9
2,150 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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June 25, 2013

We had at first a misunderstanding but Dori the (general maneger)helped to make the deal go smooth, overall good experience, thank you once again More

by zorba1969
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dori
June 22, 2013

I had a very pleasant experience at BMW of Freehold. I spoke with client adviser Mike Silva. He was extremely patient and knowledgeable with me as we spoke about the car I wanted to get. He is truly an More

by rhalpern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Silva
June 21, 2013

This is the second vehicle I have leased from Rob at BMW of Freehold. He is very attentive to my needs, and always answers all my questions...most importantly he finds a way to give the deal I want! If you More

by smutha
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Sullivan
June 21, 2013

I walked into Freehold BMW frustrated - I discussed with David all that I wanted in my car and price. I shared with David my disappointment from the last dealership, I was upfront and honest. I also did n More

by serena2402
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jones
June 21, 2013

I visited Freehold of BMW to get options on leasing or purchasing a BMW. I worked with David Jones who was very thorough about the separate costs and benefits of leasing or buying. He also explained al More

by rastogs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jones
June 17, 2013

As a customer who has owned Mercedes for the past 20 years, we were extremely happy with the customer service we received. From the moment we walked into the door our salesman was extremely knowledgeab More

by josephine33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Marlowe
June 14, 2013

I must tell you folks, as a holder of a Ph. D. in Engineering & Technology and a Professional Engineer (PE), this dealer gave me the most customer-friendly deal I've ever experienced in my life! Lik More

by njctboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Rich Slafer
June 13, 2013

This has been an exceptional buying experience. Everything that was promised was delivered, quickly ,efficiently and with a smile. Attitude is very important ..and from the first visit to the pick More

by nantep
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nowell Herman
June 02, 2013

Everything went well, Scott was great made everything very easy and enjoyable. Car has been great so far. I would recommend this dealership over any other BMW Dealership in the area. More

by Fl2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Marlowe
May 30, 2013

Excellent transaction. Monica was able to locate the specific car I requested for my wife and the transaction couldn't have been simpler. The price was actually cheaper than expected which was a huge b More

by phiman119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Beierschmitt
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