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BMW of Freehold
Freehold, NJ
2,008 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,008 reviews
February 06, 2012
I purchased a pre-owned BMW from Dennis. Professional, knowledgeable and friendly. I had no issues. Overall great experience and I have recommended him to my friends and colleagues. Thank you again. knowledgeable and friendly. I had no issues. Overall great experience and I have recommended him to my friends and colleagues. Thank you again. More
by NJBEAMER
Employees Worked With
Dennis McGuire
February 06, 2012
Dennis and the rest of the staff were awesome. They make you feel welcome and special from the first step in the brand new facility. Dennis was as professional as you can get, and extremely friendly throug you feel welcome and special from the first step in the brand new facility. Dennis was as professional as you can get, and extremely friendly throughout the whole experience. I would recommend this dealer (and salesman) to anyone. I will ONLY go through Freehold BMW for my cars! More
by Boneysteak
Employees Worked With
Dennis McGuire
February 06, 2012
John Bell is a professional who cares about his clients and aims to please! I bought many cars from John, and he has always given me great service and exceptional consideration to detail. I would recommend and aims to please! I bought many cars from John, and he has always given me great service and exceptional consideration to detail. I would recommend John to anyone who is seeking to purchase a new or used BMW. You will NOT be disappointed with John or with BMW of Freehold. More
by cazzarone
Employees Worked With
John Bell
February 06, 2012
BMW customer service is always talked about among BMW past and present owners! :) Having visited multiple BMW Dealers myself, I feel Freehold is way above the rest, in terms of customer service! past and present owners! :) Having visited multiple BMW Dealers myself, I feel Freehold is way above the rest, in terms of customer service! More
by kulsumshaikh
Employees Worked With
Maria Shouldice
February 05, 2012
Excellent customer service, Denis offered me test drives in different cars to help me decide on the purchase that best suited me. I did not get this service in Brooklyn. I had some problems with my credit in different cars to help me decide on the purchase that best suited me. I did not get this service in Brooklyn. I had some problems with my credit and Freehold BMW did their best to make sure that I got approved. I live 50 miles away from this dealership and I have no problem driving all the way there for their great service. More
by ruff2001
Employees Worked With
Denis Carey
February 05, 2012
I liked everything about this dealership. My salesman Dennis McGuire was extremely helpful and informative. I felt the pricing fair. I will definitely be back. Thank you. Dennis McGuire was extremely helpful and informative. I felt the pricing fair. I will definitely be back. Thank you. More
by BookWorm3
Employees Worked With
Dennis McGuire
February 05, 2012
I usually don't go out of my way to write reviews unless they're really bad... but I bought a 328i from Dennis M. and I had a really good experience. With a car salesman! Service is good too. I was really i they're really bad... but I bought a 328i from Dennis M. and I had a really good experience. With a car salesman! Service is good too. I was really impressed. More
by mrswelker
Employees Worked With
Dennis M
February 05, 2012
Have bought 8 cars from John Bell- his knowledge about the cars combined with caring and complete service make getting a new car a wonderful experience. BMW's are great cars - you can get them anywhere the cars combined with caring and complete service make getting a new car a wonderful experience. BMW's are great cars - you can get them anywhere and prior to finding John many years ago I bought in other dealers. No salesman can compare and I would encourage anyone to go see John Bell at Freehold BMW. You will leave with a wonderful car and know all that you want and need to know about it and he will be there to help you as long as you own the car. More
by JohnBellReview
Employees Worked With
John Bell
February 05, 2012
Fabulous service, smooth transaction, great staff. I will be coming here for future purchases and can't wait to make another transaction with Dennis McGuire. Highly Recommend Dennis McGuire to everyone I se be coming here for future purchases and can't wait to make another transaction with Dennis McGuire. Highly Recommend Dennis McGuire to everyone I see. More
by sm1002
Employees Worked With
Dennis McGuire
