BMW of Freehold

We purchased our first BMW at BMW of Freehold this week. Russ Gayetsky was our Client Advisor. We are very pleased with the entire transaction. Russ was friendly, helpful, and easy to work with. It has b Russ Gayetsky was our Client Advisor. We are very pleased with the entire transaction. Russ was friendly, helpful, and easy to work with. It has been 11 years since our last car purchase and Russ was helpful explaining all of the features of this wonderful vehicle. We are very pleased with our BMW X3 xDrive 35i. Russ is great about returning phone calls promptly and his relationship doesn't end when the customer completes the transaction. Russ has been patiently answering all of our questions since we drove the car out of the showroom as we get over the learning curve. Thank you Russ. More

I would definitely recommend this dealership to my friends and relatives in purchasing or leasing their next BMW vehicle, and especially refer Richard Henriquez for his outstanding dedication to custo friends and relatives in purchasing or leasing their next BMW vehicle, and especially refer Richard Henriquez for his outstanding dedication to customer satisfaction and meticulous attention to detail. Richard was very professional and mild-mannered, and provided a calm experience for me in choosing the best vehicle configuration and price that would match my needs. Fortunately enough, after going back and forth with different options, he was able to find the car in his computer that I really wanted and that it was already on its way here from Germany, which made the hours that we spent at the dealership worthwhile. BMW of Freehold helped me get my first car 3 years ago financed with an excellent rate and also provided a good trade in appraisal for it. After speaking to his manager, Richard was able to help me get the trade in value for my first car a little better and knocked a thousand and so dollars more off of the 2013 X1 that I wanted to lease. He took the time in showing me the features of the X1 as well as tidy up the car a bit, making sure there were no visible dirt or smudges inside and out. Although the car had an issue in getting the BMW Assist activated due to a minor error, Richard made sure that the matter was resolved as fast as possible by communicating with their mechanics foreman and me promptly. I went to the dealership during their 3-day Labor Day sales event to see if I could take advantage of their current specials and loyalty discount and I was pleased to have received it, and more. More

Long gone are the days of rude, intimidating customer Long gone are the days of rude, intimidating customer service in sales and especially service. Years ago the svc dept was very rude. I received ba Long gone are the days of rude, intimidating customer service in sales and especially service. Years ago the svc dept was very rude. I received bad customer service a couple of years ago and reflected that in a survey and was confronted about it by two svc advisors and I was l was verbatim told to not do it again. Needless to say I warned everyone that would listen about the horrid cust. svc at bmw and found I was not alone, a ton of women I asked felt the same way. Jump to today. I wanted a preowned larger vehicle for the winter. I mentioned this to Isaac in passing who offered to set me up with sales. Isaac btw is awesome! I really wish I would have met him alot sooner, every service appt went from my dreading the process to feeling uber comfortable with calling poor Isaac 3 times a day, everytime he was polite and friendly. Such a breath of fresh air. Rob and John in sales, and Dennis in finance went above and beyond to get me a great deal in exactly what I wanted. Even more than I asked for! I had to tell the General Manager Dori (who is also a doll) that I couldn't believe this is the same BMW from 2 years ago. This place is super female friendly. I drove in by myself, on a whim, on the way home from work just to see what was in stock. I did not think I would walk out with a good deal on exactly what I wanted. I am blessed that I did. This was the first time ever I have been car shopping and not felt like I needed a pokerface and a calculator. I am now raving about this place and couldn't be happier. I am a big believer that customer service must be top notch especially in this economy and am happy to say that I finally found a dealer that offers honest, friendly service which can be rare in this industry. Its obviously a business and they have to make a living, but I was not taken for a ride or pressured at all. Isaac, John, Rob and Dennis made this experience as pleasant as possible, and Rob even helped me clean out my toddler ridden trade in and move my belongins over to the new car!! Absolute best customer service ever. More

We have just picked up our fifth BMW and the last two from BMW Freehold. The leasing experience of our new 328xi was the most pleasurable, seamless car buying experience ever. Dori Dado the sales ma from BMW Freehold. The leasing experience of our new 328xi was the most pleasurable, seamless car buying experience ever. Dori Dado the sales manager and Denis Carey the salesman, provided a level of professionalism beyond our expectations. Dori is not only personable and knowledgeable but a huge asset to BMW Freehold. We feel fortunate to have met him. Upon delivery of our car Denis had endless patience explaining the technical features of our 2013 car. We highly recommend DCH BMW Freehold. More

I normally dont write reviews , but the professionalism and product knowledge displayed by John Bell in sales and John McBride in finance has to be brought to other prospective BMW customers attention. Th and product knowledge displayed by John Bell in sales and John McBride in finance has to be brought to other prospective BMW customers attention. This was my 2nd lease of a new BMW X3, I live in Staten Island,NY and I have to pass or am closer to at least 5 or 6 other dealerships than Freehold, but my initial experience has made me a customer for life .The entire process was an absolute pleasure , the new X3 had to be ordered and the delivery times were delayed ,but John McBride helped in extending my current lease ,"took care" of mileage overages and some small damage. I ordered my new car over the phone and via e-mails with John Bell ,who walked me through every step of the way,and when the time came for delivery , the experience was outstanding... went over EVERY aspect and feature of the car , set all the controls and pre-programs ,dedicating more time to my wife and myself than I ever expected . The custom built for__________ sign on the windshield was a nice touch!! I can honestly say there wasnt a glitch,problem,excuse,or issue in the entire process. This coupled with the excellent treatment in the service department when we brought our old car in for service/repairs even to the point of being asked what kind of loaner car would we prefer!!!! For me and anyone who asks ...Freehold is the choice for BMW!!! More

I would highly recommend this dealership to anyone looking for a new car. Richard Henriquez could not have been more accommodating and made the process easy and painless. Matthew in Finance got me in looking for a new car. Richard Henriquez could not have been more accommodating and made the process easy and painless. Matthew in Finance got me in and out without any pressure. All in all it was a pleasurable experience and I love my new 2013 BMW. I will definitely be back to this dealership (and Richard) when my lease is up. More

Awesome Dealer and Monica is one of the best salepersons I have ever have the pleasure of working with to handle the experience of buying a new car. Keeps her clients well informed on the progess of their c I have ever have the pleasure of working with to handle the experience of buying a new car. Keeps her clients well informed on the progess of their car. Answered my questions quickly was very knowledgeable, very friendly Will be recomending this Dealer and Monica to all my friends. The finance dept was quick friendly did not feel pressured into buying any additional item's they took the time and asked my questions concerning warranties etc. The Whole Staff at BMW of Freehold were great. More

Amanda Zamora was the best sales person that I have ever dealt with. She provided excellent customer service and I expect to be dealing with her for many years to come. The entire dealership was professiona dealt with. She provided excellent customer service and I expect to be dealing with her for many years to come. The entire dealership was professional in every way. Matthew Mongiello in the finance department was also fantastic to work with. He like Amanda was all help and no pressure. The entire experience was a pleasant one. More

not sure what I have to put here, I was happy with everything, yet the price for my trade was not as good as I hopped everything, yet the price for my trade was not as good as I hopped More

Denis is highly professional, exceptionally knowlegable client advisor. He's willing to go extra mile for the client without being annoying or pushy. All was done in friendly athmosphere. I and my w client advisor. He's willing to go extra mile for the client without being annoying or pushy. All was done in friendly athmosphere. I and my wife were greatly satisfied witj a service he provided to us. Thank you! More