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BMW of Freehold
Freehold, NJ
2,008 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,008 reviews
April 04, 2012
I am very happy with the service and quality of work at Freehold BMW. This dealership has turned things around in the past 2 years. The new service team is outstanding. I have dealt with a few and they are Freehold BMW. This dealership has turned things around in the past 2 years. The new service team is outstanding. I have dealt with a few and they are all good. Currently, Issac is our service adviser. we are very pleased with Isaac, he explains the car issues well and makes good recommendations. He also returns calls promptly (my experience with other dealers was not that good in this area). More
by rsk2871
Employees Worked With
Issac Crum
April 04, 2012
I got a flat tire problem on the road, went to BMW of Freehold without in advance appointment. They would took my car in right away and replaced a new tire for me. Service adviser, Mr. Allen Gin is c Freehold without in advance appointment. They would took my car in right away and replaced a new tire for me. Service adviser, Mr. Allen Gin is courteous and very professional. More
by KWUDEA
Employees Worked With
Allen Gin, service advisor
April 04, 2012
I walked into the showroom w/my father b/c he wanted to test drive the 2012 750IL. Mr. Ongsiako was attentive and gave him the test drive, but unlike me, my father has always been a Benz guy. Whichever t test drive the 2012 750IL. Mr. Ongsiako was attentive and gave him the test drive, but unlike me, my father has always been a Benz guy. Whichever the case Mark gave us a deal that was actually really reasonable right of the bat. Needless to say, the deal never fall through b/c the old man likes the "softness" ride of a Benz. Seeing how fair and upfront Mark was, I decided to change my current 09 535xi to the 2012 550. And w/o a doubt he was again reasonable w/his pricing. I flex my tiny muscles and he was willing to work w/me. This is my 8th BMW and I've seen many sales guys just make the sales and never really follow up. Mark was a relentless in making sure I know everything about my new 5. Still today he's bitching me via email if he could answer any questions about the car. :) 100% I'll come back here for my 9th BMW. More
by Iheartm5
Employees Worked With
Mark Ongsiako
April 03, 2012
I would like to give great thanks to service well done once again by Issac Crum who has taken care of my vehicles for the past year at BMW of Freehold. I have never been treated with such respect and prof once again by Issac Crum who has taken care of my vehicles for the past year at BMW of Freehold. I have never been treated with such respect and professionalism as I have with him as part of there team. Great Job!!! More
by bigrocco66
Employees Worked With
Issac Crum
April 03, 2012
Tony is a knowlegeable service guy and went above and beyond to take care of my problem. I had a brake lens that was broken and he got the dealer to take care of it at no cost to me. Not a huge expense beyond to take care of my problem. I had a brake lens that was broken and he got the dealer to take care of it at no cost to me. Not a huge expense however customer service like that goes a long way. Thanks Tony! More
by mdm999
Employees Worked With
Tony Sciacca
April 02, 2012
Whenever I walk into this dealership I'm always welcomed In and every one I deal with there remembers my name! Very friendly and helpful. . I spisificly deal with rich de leso he is my service advisor. Gr In and every one I deal with there remembers my name! Very friendly and helpful. . I spisificly deal with rich de leso he is my service advisor. Great service and they always have my car done very fast More
by Dmazza03
Employees Worked With
Rich de leso
April 02, 2012
Rich is a great guy to have as a rep. He really cares about his customers and their needs. From the customer service area to the assortment of refreshments to free wifi, BMW of Freehold makes sure that y about his customers and their needs. From the customer service area to the assortment of refreshments to free wifi, BMW of Freehold makes sure that you are as comfortable as possible while you are there. More
by jcolumbia
Employees Worked With
Rich De Ieso
April 02, 2012
I have dealt with Rich Deieso a number of times now and I have never experienced anything but outstanding service! Rich always does his best to get me in and out as quickly as possible without ever compromis have never experienced anything but outstanding service! Rich always does his best to get me in and out as quickly as possible without ever compromising the level of service I receive, which is excellent!! More
by Darren D'Anzieri
Employees Worked With
Rich Deieso
March 12, 2012
They gave me a great deal on my new 2012 X6 and a fantastic trade in on my 2011 535xi. They were so nice that I also purchased a used Mercedes from them a few days later for my son. They even called fantastic trade in on my 2011 535xi. They were so nice that I also purchased a used Mercedes from them a few days later for my son. They even called me months later to make sure that I was happy and every thing was satisfactory. John will take great care of you even after the sale . More
by Richard Friedman
Employees Worked With
John Bell and Anthony Cerillo and John Mc Bride
