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BMW of Freehold
Freehold, NJ
2,150 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,150 reviews
October 30, 2013
BMW of Freehold has the right company culture and resources to sell high volume cars at a good price, while still providing excellent service. My Sales person was Mark Ongsiako. He is an expert on t resources to sell high volume cars at a good price, while still providing excellent service. My Sales person was Mark Ongsiako. He is an expert on the products, knows the sales process and importantly an awesome person to interact and do business with. I highly recommend asking for Mark O. personally when you are ready to buy your BMW. I can assure you it will go smooth, quick, and comes out with good price. Craig Forman, who supervisors the service technicians is the secret sauce that takes this dealership up to the level of being outstanding in service. More
by paul328i
Employees Worked With
Mark Ongsiako and Craig Forman
October 24, 2013
The staff made the transition from returning my BMW lease early into a new BMW lease at a great price. My experience at this dealership has been excellent and I would not hesitate to recommend it. early into a new BMW lease at a great price. My experience at this dealership has been excellent and I would not hesitate to recommend it. More
by mgelieb
Employees Worked With
Danny asst mgr, Clay Stroud, Jessica, Service personnel
October 24, 2013
I've leased 11 BMW's over the past 12 years and have worked with 3 dealerships during that time. BMW of Freehold is far and away the best dealership I have dealt with. EVERYONE who works there is p have worked with 3 dealerships during that time. BMW of Freehold is far and away the best dealership I have dealt with. EVERYONE who works there is professional, friendly, and genuinely concerned that your experience is awesome. The service department is outstanding, their waiting area is terrific, and your car is ready when promised and is delivered to you freshly washed and clean. As far as I am concerned, BMW of Freehold is the overall "BEST in CLASS". More
by Cheeseman57
Employees Worked With
October 21, 2013
A courteous and knowledgable staff at BMW of Freehold made our buying experience a pleasant one. The dealership provided buying options and tailored them to meet our needs and preferences. When all was made our buying experience a pleasant one. The dealership provided buying options and tailored them to meet our needs and preferences. When all was said and done we felt confident we had made the right choice. More
by edsneath
October 20, 2013
Monica B. - excellent sales woman. Knowledgeable, efficient, pleasant, and professional! We would definitely recommend this dealership for the superior customer service. Love the new car! efficient, pleasant, and professional! We would definitely recommend this dealership for the superior customer service. Love the new car! More
by Jkelly0702
Employees Worked With
Monica B.
October 19, 2013
I am in market for another BMW. I have used Clayton Stroud for three BMW's and always return with him with 100% trust. He always has my best interests in mind and gets me the car with features as well Stroud for three BMW's and always return with him with 100% trust. He always has my best interests in mind and gets me the car with features as well as price and service that keeps me coming back to him. He is such a joy to work with and as a physician who is a national speaker on customer service I am particularly sensitive in this arena. Kudos to Clayton at BMW of Freehold! More
by BMW123123
Employees Worked With
Clayton Stroud
October 04, 2013
Very fast and clean. Air bag in passenger replaced and not a thing out of place when my car was returened. You wouldn't know it had been worked on. That's a good thing and the car was washed it needed it. not a thing out of place when my car was returened. You wouldn't know it had been worked on. That's a good thing and the car was washed it needed it. Thanks More
by photobyjeff
Employees Worked With
Allen and Kang
October 04, 2013
My Experience was Great. Everyone was so Helpful,and made everything go so smooth. Monica is a Great sales Person,and very Fun to Deal with. I wish more sales People were like her! If it wasn't Monica I woul everything go so smooth. Monica is a Great sales Person,and very Fun to Deal with. I wish more sales People were like her! If it wasn't Monica I would not have bought a car. She made buying a car Fun. Thank's freehold BMW, and Thank You Monica! More
by cars356
Employees Worked With
Monica what a Great Saies Person!
September 26, 2013
BMW of Freehold made my new car purchase an easy process and decision. They provided me with impeccable service and great support as a new customer. All the employees at the dealership from the sales rep and decision. They provided me with impeccable service and great support as a new customer. All the employees at the dealership from the sales rep to the General Manager congratulated me on my new purchase and welcomed me with open arms to the BMW family. They not only helped support me in my decision but they encouraged me to ask any questions that may come up in the future regarding the X5. They made my experience very enjoyable and stress-free. For anyone looking to purchase a new luxury vehicle I would fully recommend BMW of Freehold. Even though I live over an hour away from the dealership, they made it worth the trip down. I will be making ALL of my future maintenance appointments and purchases with them. More
by acornett1
September 17, 2013
Monica helped me so much through the whole process! I highly recommend her to anyone looking for a new car! Freehold BMW is the dealership around! highly recommend her to anyone looking for a new car! Freehold BMW is the dealership around! More
by Apetrosyan
Employees Worked With
Monica Beierschmitt
