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BMW of Freehold

Freehold, NJ

4.9
2,150 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,150 reviews

January 18, 2014

I was interested in purchasing the X6 and started my search on the internet. I was quoted a fair price via email from Freehold BMW and made a scheduled appointment. Upon arriving I was greeted by Orvill More

by colleentobin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orville Bynoe
Jan 21, 2014 -

BMW of Freehold responded

Thank you so much for your five-star review! We're thrilled to know that you had such a great experience working with Orville. He is definitely a valuable member of our team. We appreciate your recommendation and hope to work with you again in the future. Enjoy your new BMW X6!

January 15, 2014

The sales process was outstanding. Because of work and lack of time, I worked with Maria (Internet Sales Manager) over emails to discuss the 4 series coupe I was interested in. She worked diligently to ge More

by htaningcojr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Stroud, Maria Shouldice, Denis Carey
Jan 20, 2014 -

BMW of Freehold responded

Thank you for your 5-star rating and excellent review! We are pleased to hear your experience with our dealership was such a great one. We thank you for your compliments of Maria, Clay, and Denis, and we are pleased to know our staff provided you with quality customer service. We appreciate this great review, and we hope you enjoy your brand new 4 series coupe!

December 27, 2013

After 10 years of driving Mercedes I decided to give BMW another try. I like to shop local if possible so Freehold BMW was my first choice. The entire process was handled flawlessly. A test drive was immedi More

by isloan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruslan Gayetsky in Sales and Michael Silva inFinance
Dec 31, 2013 -

BMW of Freehold responded

We are so happy that you chose to purchase a BMW with us at BMW of Freehold. We are thrilled to hear that you were so pleased with the experience. Thank you for your kind review! We look forward to working with you again in the future. Congrats and enjoy your BMW!

December 18, 2013

This is my 4th BMW, short story I needed my windshield wiper fluid filled. I stopped by around 5 o’clock, pulled into the service area and waited for someone to come out. I told them what I was there for More

by bmwe90
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
lot attendant
December 15, 2013

After speaking with the very kind sales manager, I have changed my original rating, I realize that my experience was not typical and I don't want to mislead folks based on my original rating. I will consid More

by CynthiaB.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A few different sales associates
Dec 18, 2013 -

BMW of Freehold responded

We would like to apologize again for what happened during your original visit; however, we appreciate you taking the time to update your review. We are happy that our sales manager was able to help you and restore your faith in our company. Thank you again, and we hope you will return for any of your future car needs!

November 30, 2013

Went to many dealerships looking for SUV and also considered car. We test drove many cars looking for the best within our budget over several days. BMW of Freehold nailed everything perfect. We told More

by abruccol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ongsiako
Dec 03, 2013 -

BMW of Freehold responded

Thank you for your 5-star review! We strive for excellent customer service in all that we do, and we always enjoy hearing from our satisfied customers! We thank you for your kind words about Mark, and we will be sure to share those with him. We are thrilled learn this was your best car-buying experience yet, and we look forward to helping you meet your future vehicle needs!

November 27, 2013

Anthony Carrillo and Dori Dado are th he best! They are both professional and friendly to me. I will recommend them to all my friends and family. More

by magbun2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Cerillo
Dec 03, 2013 -

BMW of Freehold responded

Thank you for this great review! We appreciate your compliments of Anthony and Dori, and we will pass those along to them. We thank you for visiting our dealership, and we appreciate your recommendation to your family and friends!

November 24, 2013

Hi, it was a pleasure working with Sharon Moskowitz, Hi, it was a pleasure working with Sharon Moskowitz, Amanda Zamora and Matt M. (finance manager). I requested a quote for 2014 528xi over the in More

by saurabhbansal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Zamora, Sharon Moskowitz
Nov 26, 2013 -

BMW of Freehold responded

Thank you for this excellent review! We are thrilled you had such a pleasant experience during your visit to our dealership. Thank you for your compliments to Sharon, Amanda, and Matt. We are proud to have them as a part of our team, and we are delighted you were able to work with them to pick out your new car. We appreciate your recommendation, and we hope you continue to love your new car!

November 21, 2013

I recently leased a 2014 535Xi. This was my first enjoyable car buying experience. There were no haggling on the price or trying to sell things that are not really needed. All options were discussed More

by r2014xi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Sullivan, Sharon
Nov 22, 2013 -

BMW of Freehold responded

Thank you so much for the five-star review! We appreciate your feedback. It is so great to hear that you had a good experience working with Rob. We will definitely pass your kind words on to him. Please come back to BMW of Freehold again in the future. Enjoy your new 2014 535xi!

November 01, 2013

Amanda Zamora was great to work with no pressure Amanda Zamora was great to work with no pressure absolutely a wonderful experience. i would recommend her and Freehold BMW to all my friends and re More

by bal9mm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Zamora
Nov 05, 2013 -

BMW of Freehold responded

We are so happy to hear that Amanda was helpful. We will be sure to pass your praises on to her. We appreciate your recommendation and hope to work with you again in the future! Thank you for choosing BMW of Freehold.

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