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BMW of Freehold
Freehold, NJ
2,150 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,150 reviews
May 15, 2014
Good response by management We had a not so good experience with our initial service need but the service management team followed through with strong action, making this in the We had a not so good experience with our initial service need but the service management team followed through with strong action, making this in the end an OK experience. More
by APATNAIK
Employees Worked With
Asok Patnaik
April 19, 2014
Anthony and Matt Sales experience was incredibly painless, very enjoyable, treated like royalty. Sales Consultant Anthony was a joy, and Matt, F and I was great, Sales experience was incredibly painless, very enjoyable, treated like royalty. Sales Consultant Anthony was a joy, and Matt, F and I was great, thanks for the awesome experience!!!!!!!!!!!!!! More
by ssecho13
Employees Worked With
Anthony Cerillo
April 17, 2014
Excellent dealer This is the second car we purchased from Russ at Freehold BMW. He was honest, informative and a real gentlemen. He made us feel at home and treated m This is the second car we purchased from Russ at Freehold BMW. He was honest, informative and a real gentlemen. He made us feel at home and treated my wife and I with respect. Yes he was selling us a car but made the experience a friendly one instead of a being a high pressure salesman. We bought the car we wanted at a fair price. Russ made it happen. As a side note. I purchased 5 other cars from DCH Auto Group (owner of Freehold BMW) and leased 2 other cars in the past 15 years. They are a pleasure to do business with. Two thumbs up. Thanks Russ. More
by Markbmw
Employees Worked With
Russ
April 08, 2014
Excellent experience Very professional and knowledgeable people. Welcome environment. Speedy purchase process. Excellent experience. Fast paperwork process. Would recomm Very professional and knowledgeable people. Welcome environment. Speedy purchase process. Excellent experience. Fast paperwork process. Would recommend to anyone! Thank you! P.S. Product is unbeatable. More
by imarcha1
Employees Worked With
Russel Gayetsky
April 02, 2014
Great Experience Everyone at BMW of Freehold was a pleasure to work with. The process from the time I arrived went very smooth and I couldn't be happier with my new c Everyone at BMW of Freehold was a pleasure to work with. The process from the time I arrived went very smooth and I couldn't be happier with my new car!! More
by cali08840
Employees Worked With
Maria Shouldice, Eileen Morris, Michael Chang
March 30, 2014
Excellent From the moment we walked into BMW of Freehold, we were treated as if we were the most important people to have ever stepped foot in there. Our sales From the moment we walked into BMW of Freehold, we were treated as if we were the most important people to have ever stepped foot in there. Our salesman Richard henriquez had patience of a saint as we were unsure which car we were going to purchase. His knowledge of all 3 options was very impressive. We were not able to complete our transaction that day due to our lack of time available, We agreed to come back the following day, Richard even offered a wake up call. The following morning richard ,the manager John Mcbride as well as the finance manager Michael silva were prepared and waiting our arrival. It was amazing! I would recommend this team to all looking to purchase or lease a BMW More
by Parkerlyssa
Employees Worked With
Richard henriquez
March 19, 2014
I highly recommend this dealership. From start to finish they really went out of their way and provided great custom service. By far the best car dealership experience I have ever had! Thank you! they really went out of their way and provided great custom service. By far the best car dealership experience I have ever had! Thank you! More
by amit_S123
Employees Worked With
Rich Slafer and Matt Mongiello
March 17, 2014
I had a very enjoyable experience selecting the car I bought. Anthony was extremely helpful showing me the different options that were available. I was surprised and greatly appreciated the thoughtful m bought. Anthony was extremely helpful showing me the different options that were available. I was surprised and greatly appreciated the thoughtful manner in which Anthony helped me throughout buying process. More
by yoak53
Employees Worked With
Anthony Cerillo
February 06, 2014
Best car purchase experience. I am very pleased with the pleasant environment and superb salesmanship of the Freehold BMW. I was searching on the internet for a BMW X5 for my wife for the Valentine’s Day. M pleasant environment and superb salesmanship of the Freehold BMW. I was searching on the internet for a BMW X5 for my wife for the Valentine’s Day. Most dealers have them listed as in inventory, but I had to pre-order when I called them since the X5’s went so fast. It was almost impossible to find one in stock. I checked the website of Freehold and called Russ Gayesky just to try my luck. He came up with two X5’s with the options and color of my choice. I dropped by within an hour and closed the deal. The price was very good and the transaction was professional and pleasant. Russ and the financial manager, Nowell Herman, are very knowledgeable. They explaining all the options and let me pick the best for me. No pressure. Will recommend Freehold BMW any time. More
by Harold15
Employees Worked With
Ruslan Gayesky
January 27, 2014
We did like Russ. He was very knowledgeable and helpful. I was very upset buy Nowell. He made it sound like my car tires were going to blow up or the car was going to be stolen if we didn't buy the extra se I was very upset buy Nowell. He made it sound like my car tires were going to blow up or the car was going to be stolen if we didn't buy the extra service package. He was very forceful and used scare tactics to try to make the sale. I was so upset I almost returned the car. He was also very rude, when I would try to ask questions he said I had to be quite and let him finish his speech. I did not like being spoken to this way. More
by Lorirb9
Employees Worked With
Russ Gayetsky, Nowell Herman
