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BMW of Freehold

Freehold, NJ

4.9
2,150 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,150 reviews

July 16, 2014

great experience dch bmw We came with the idea of leaving the dealership with a new lease. We can't thank russ enough for his time and knowledge. He sat with us promptly to gr More

by roxannem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
russ gayetsky
July 11, 2014

July 11th.....Thanks! My experience was one of courtesy and professionalism from my sales pro, Monica B. I would definitely recommend her as one of the go to pro's at BMW More

by Cisco Fam
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Beierschmitt
Jul 17, 2014 -

BMW of Freehold responded

Thank you for writing BMW of Freehold such a great review! We love to hear feedback from all our customers. We are so happy that Monica could help you find the perfect car at the best price and we look forward to seeing you again soon! Thank you for the recommendation!

July 09, 2014

"Unbelievable Experience" Purchasing a car can be very daunting and overwhelming however, the staff at BMW of Freehold made our experience very pleasant and the transition wen More

by cetienne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Gayestsky
Jul 11, 2014 -

BMW of Freehold responded

We appreciate you taking the time to write a positive review. We're thrilled that our team made you feel comfortable and not pressured to purchase a vehicle. We value our customers and love to hear that they are satisfied with our customer service. Enjoy your purchase and we look forward to working with you again in the future!

July 01, 2014

Customer Natalya Khaimov Thank you so much for making my experience in leasing new car so easy !!! Thank you for being so knowledgeable, friendly and warm!!! I felt so comfy More

by Khaimov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Gayetsky and Shouldice, Maria
Jul 03, 2014 -

BMW of Freehold responded

Thank you for taking the time to write a review! We love to read about our customers’ experiences here at BMW of Freehold! We are so glad you had an easy time with your lease and that you felt comfortable! Let us know if you need assistance in the future!

June 20, 2014

Great experience This is our first visit to a BMW dealership, and the experience has been great. Thanks to the professional and friendly service of Mr. John Bell, we b More

by XiangLiu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bell
Jun 27, 2014 -

BMW of Freehold responded

We sincerely appreciate this excellent review! We are thrilled to learn that you were able to experience the quality customer service that we strive for. We thank you for your kind words about John, and we will be sure to share your thoughts with him. Thank you for visiting our dealership, and we look forward to assisting you with any of your future vehicle needs!

June 07, 2014

Unprecedented Experience I worked with Maria Shouldice, the Internet Sales Manager. I told her what I was comfortable paying, and she was very honest and fair from the beginn More

by jwld82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Shouldice, Russ Gayetsky
Jun 12, 2014 -

BMW of Freehold responded

Thank you for taking the time to write a review! We love to hear feedback from all of our customers. We’re happy to hear that you had a great experience with Maria and that she was able to make your car-buying experience quick and easy!

June 06, 2014

freehold bmw experience This dealership is fantastic! I could have bought my BMW anywhere. I drove about and hour and one half to do business with them. Service, price and ge More

by mikeyboy17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rob Sullivan, John Krokovic
Jun 12, 2014 -

BMW of Freehold responded

Thank you for taking the time to write a review. We appreciate your dedication to BMW of Freehold! We are so happy that you had a great experience with John! Thank you for recommending us!

May 28, 2014

overall experience and satisfaction There was no pressure only recommendation to allow my husband and I purchasing power. I was appreciative for the add-on recommendation for the tire wa More

by Sharlenea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
russ gayetsky
May 30, 2014 -

BMW of Freehold responded

Sharlenea, thank you so much for your positive feedback. Here at BMW of Freehold we strive for great customer service, and I am glad that you agree. We appreciate your business and hope you consider us again in the future. Enjoy your new purchase!

May 28, 2014

Gratitude I would like to take this opportunity to express my gratitude towards Mr. Allen Gin and Kang for their upmost professionalism and dedication towards c More

by negi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Gin
Jun 02, 2014 -

BMW of Freehold responded

Negi, thank you for your kind words about Allen and Kang. We are so glad that you had an enjoyable experience here at BMW of Freehold. Thank you for your business and please let us know if you have any further maintenance needs.

May 28, 2014

New 328Xi GT I have visited almost 5 BMW show room in try states but This is the best show room and best deals in tri-state.Thanks a lot Maria and Russel for your More

by kotarameshbabu
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shouldice, Maria and Russ Gayetsky
Jun 02, 2014 -

BMW of Freehold responded

We appreciate you taking the time to write a review of our showroom and for your kind words about Maria and Russ. We hope that you come back and visit us here at BMW of Freehold.

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