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BMW of Freehold

Freehold, NJ

4.9
2,150 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,150 reviews

February 17, 2015

Excellent experience my third purchase My lease was coming to term in a couple of months and spoke with Sharon multiple times to come in and possibly upgrade to a new car. Finally made it More

by cuz126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon and Orville and Mike
Feb 18, 2015 -

BMW of Freehold responded

Thank you for the 5-star review! It's always an honor to receive positive feedback from our customers. We hope to work with you again in the future.

February 09, 2015

First BMW When my wife's Acura lease was up we decided we wanted to take it up a notch in terms of the car she was going to drive. We had originally thought we More

by jinauen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian, Nowell
Feb 10, 2015 -

BMW of Freehold responded

Thank you for such a great review, John! We are so happy you and your wife left BMW of Freehold with such a great experience and an even better product! We are glad Sebastian and Nowell provided you and your wife with excellent service to help you get the ideal car and price that you were hoping for. Enjoy you new BMW 320i X-Drive and we look forward to seeing you again in the future!​

January 20, 2015

Waste of time This dealership is all about finding the perfect way to get more money out of the customers. They offered me far less the value of my car for the trad More

by Lgriffith123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Orivelle and Sharon
Jan 20, 2015 -

BMW of Freehold responded

Thank you for taking the time to provide your feedback. However, I apologize that you did not have a good experience at our dealership. Customer service is our top priority, and we never want our customers to feel as if we are just trying to get more money. I would appreciate the chance to speak with you further so that I can learn more about your situation and hopefully restore your faith in us. Please contact me at 732-462-0042 or email me at ddado@dchusa.com at your earliest convenience. Again, I apologize and hope to hear from you soon. Sincerely, Dori Dado, General Sales Manager

December 23, 2014

Great Service from Service Advisor Allen Gin, Service Advisor, is on top of his game; very good service; Kang Pang is a great engineer technician. Total customer satisfaction. Fantastic More

by dsmarth
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allen Gin, Service Advisor AND Kang Pang, Service technician
Dec 31, 2014 -

BMW of Freehold responded

Thank you for the wonderful review! We are honored to hear your kind remarks about Allen and Kang, and we will be sure to pass them along to them. We are so happy that you were satisfied with your experience. Thank you for your business and please come see us again soon!

December 11, 2014

Best Place to buy - Must see Clayton Stroud & John McBride I had an awesome experience with BMW of Freehold. Clayton Stroud at his best to make it happen along with his Manager John McBride. They both know wha More

by Keshant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton Stroud, John McBride
Dec 12, 2014 -

BMW of Freehold responded

Thank you for providing us with such a great review! I am happy to hear that Clayton and John were able to make your experience awesome and pressure-free. Thank you for you stopping by and we hope to see you again soon!

October 29, 2014

Go see Monica B at BMW of Freehold I recently purchased a 2015 BMW 3 series and could not have asked for a more pleasant experience. I typically hate the car buying procedure, but Monic More

by msnj2756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Beierschmitt
Oct 31, 2014 -

BMW of Freehold responded

Thanks for taking the time to leave such a great review of our dealership. We are so happy to hear that you enjoyed every aspect of car-buying experience here with us. We will definitely pass the compliments and kind words along to Monica. Thanks for choosing us! We hope you are enjoying your BMW. Make sure to see us for any maintenance needs in the future.

September 06, 2014

BMW of Freehold - Go here first You will save yourself a lot of time and headache by going here first. I have now bought a second CPO BMW. I have worked with Mark Ongsiako who is a n More

by abruccol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ongsiako
Sep 09, 2014 -

BMW of Freehold responded

Thanks so much for the wonderful review! We strive to make our dealership comfortable for our customers and that means being honest with them. We would never want our customers to leave feeling as if they were deceived. We are thrilled to learn that you enjoyed your first car-buying experience with us so much that you visited us again and found another great BMW! Thank you again for the kind words and please don't hesitate to call us in the future for any possible maintenance needs.

August 19, 2014

Best sales experience ever I had an incredible experience with BMW of Freehold, specifically with Danny Claro, Orville Bynoe and Mike Silva. Danny, Orville, and Mike are very More

by Sandra_817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Claro, Orville Byone, Michael Silva
Aug 20, 2014 -

BMW of Freehold responded

Thank you for taking the time to write such a thoughtful 5-star review. We are happy that our team was able to give you a smooth and stress free buying experience. If you have any service questions about your new BMW, please don’t hesitate to give us a call. Thank you again for the kind works and enjoy your new BMW!

August 14, 2014

Pleasant leasing experience on a 2014 special promo 528xi Went in to the dealership in the morning with an inventory stock in mind with a pre-honored quote. saved some time there. Dealership holds true to t More

by smk224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Gayetsky, Matthew Mongiello
Aug 19, 2014 -

BMW of Freehold responded

Thank you for taking the time to share your review! We are so happy to hear that you had an enjoyable car-buying experience with Russ, Matt and the rest of our team. We appreciate your business and we look forward to working with you in the future!

July 18, 2014

Impeccable service!! I took my 530 in for service today, and wow, am I amazed at the experience I had. Professionalism at its finest! I was greeted at the service garage, More

by Rana Husein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Gin, Frank Ghusson
Jul 22, 2014 -

BMW of Freehold responded

Thank you for your 5-star review! We are thrilled to hear from our customers, and we thank you for such a great review! We appreciate your compliments of Frank, Allen, and the rest of our service team. We thank you for your recommendations to others and thank you for visiting our dealership. We hope you will return for any of your future vehicle needs!

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