Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Freehold
Freehold, NJ
2,150 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,150 reviews
June 19, 2015
Perfect Experience! I had been driving a Mercedes for several years, and was looking for something different in a new lease and was looking for a 3 series BMW. Clay coul I had been driving a Mercedes for several years, and was looking for something different in a new lease and was looking for a 3 series BMW. Clay could not have been more helpful or knowledgeable of the car I wanted, and made sure that I was able to get exactly what I had wanted at a fair price. After poor experiences in other dealerships, I was absolutely thrilled with the way I was treated, and look forward to building a long relationship with Clay and BMW. Thank you for everything! More
by JerseyGuy1223
Employees Worked With
Clay Stroud
June 10, 2015
They "forgot" to tell you about warranty you have I've moved couple of years to this area and never was really pleased from the service in this dealership. They never tried to go any extra mile for me I've moved couple of years to this area and never was really pleased from the service in this dealership. They never tried to go any extra mile for me, like my previous dealership in Mount Laurel, but it was convenient location for me. The last time was really disgusting. I've brought my 1.5 year BMW for a scheduled service, and mentioned that one of the tiers is loosing a pressure slowly. Mr. Allen Gin called me later that day, and said that it's FRT tire, and BMW doesn't allow to repair it (which is true). When I've asked how much will be the new tire for me, he said $450 + tax (I didn't buy a road hazard warranty and this is the full cost of the new tire). I was a little concerned about this estimate, and started my own research. It quickly appears, that ALL Flat Run Tires today, at least from Pirelli, have manufacture's road hazard warranty. I've called Pirelli customer service, and within 5 minutes got a response that any car dealership, that sells their tires, or sells cars, equipped with their tires, is an official Pirelli dealer and supposed to execute that warranty. Then I’ve stopped by Mr-Tire, the closest one to my home. They’ve called Pirelli and replaced my tire under the prorated warranty. Essentially, I had approximately half of the thread left on my tire, so it cost me 50% of the full tire price. In other words, Mr. Allen Gin “forgot” to mention the manufactures warranty, and was trying to get from me an additional 50% of the expensive tire cost, which is ~$196 + tax. Morever, I’ve spent another hour or so, and read carefully the BMW warranty book and the CD-ROM disk material, which comes with the car. Appeared, that all information about Pirelli road hazard warranty is there, and you can even get a claim form from the disc. BMW of Freehold immediately lost any trust and I will never service my car there again. While servicing a luxury reputable car in a certified dealership, I don’t want to do any additional research, read the fine print, be afraid of been overcharged, and etc… Please, be aware! More
by YD
Employees Worked With
Allen Gin
June 07, 2015
Lied about price of car then called and said yes to price of Lied to us about price and then called three days later and said yes when showed up on Saturday the 6th of June said car was sold and that was not pri Lied to us about price and then called three days later and said yes when showed up on Saturday the 6th of June said car was sold and that was not price then had nerve to say that was not the car we had called and set up appt for will never ever recommend such liars and cheats!!!!! More
by Lillith
Employees Worked With
May 22, 2015
Effecient Process while still having personal service. BMW of Freehold moves you through their service process like a machine, but they don't lose touch of the personal touch especially with service advis BMW of Freehold moves you through their service process like a machine, but they don't lose touch of the personal touch especially with service advisors like Allen Gin. He is knowledgeable and cares about the Customer Experience - nails it every time. BMW of Freehold will not over sell you on anything, they just try to help you. Seems like an easy concept but I have been to other luxury brand dealerships (not BMW) and observed them trying to shake every last dime out of you - what a disappointment. Absolutely no disappointment at BMW of freehold, just good old fashion business where you are treated like they want you coming back long term and recommending them to others. More
by E90
Employees Worked With
Allen Gin
May 13, 2015
GREAT EXPERIENCE 5 stars John Bell and Dori Dado make my experience great dealing with them was a pleasure I will continue to buy cars with them !!! this is my 4th c 5 stars John Bell and Dori Dado make my experience great dealing with them was a pleasure I will continue to buy cars with them !!! this is my 4th car with them thanks again CB More
by CB
Employees Worked With
March 24, 2015
Misleading. They will not honor their advertised price. A waste of an hour drive. Stay away and stick with more reputable BMW dealerships (they're out there). They will not honor their advertised price. A waste of an hour drive. Stay away and stick with more reputable BMW dealerships (they're out there). More
by AnthonyJutchenko
Employees Worked With
John Bell
March 24, 2015
Amazing customer service Organization and people skills are key and Freehold BMW has that. They have serviced my 750i many of times. They are great when I comes to listening Organization and people skills are key and Freehold BMW has that. They have serviced my 750i many of times. They are great when I comes to listening to the customer and having everything in line. My service adviser takes pride in what he does and assures me that my car is in good hands. I am convinced that BMW Freehold is the best of the best. I have serviced my car in 5 different dealers and trust me they are all different. Allen Gin has been amazing, credit to him for his outstanding Customer Service. And credit to the technicians at BMW Freehold, they pay attention to detail and always resove my issues! More
by Jp
Employees Worked With
Allen Jin
March 19, 2015
Great BMW service department and had a great experience Recently brought my car in for routine service and was more than pleased with the service I had received. As soon as I walked in, I was asked by two s Recently brought my car in for routine service and was more than pleased with the service I had received. As soon as I walked in, I was asked by two service advisors if I were being helped. They are respectful attentive and very customer service oriented. My service advisor Allen Gin has been the main reason I've continually returned to BMW of Freehold despite the dealership being farther than others and not having purchased my car there. He has always been respectful, explained the services to be performed in full length and always notified me as soon as my car was ready. I have had my car serviced by other BMW dealerships and I strongly recommend BMW of Freehold for vehicle services as theirs are unparalleled. Thank you again for the wonderful service. More
by Raymond
Employees Worked With
Allen Gin
March 18, 2015
schedule oppointment So far I had to call and re schedule twice due to bad weather. I was able to reach again. Mr. Allen Chin in the service dept. who was very consern a So far I had to call and re schedule twice due to bad weather. I was able to reach again. Mr. Allen Chin in the service dept. who was very consern and understanding that safety came first for the client and It would not be a problem for reschudeling at anytime. Once I arrived Mr. Chin help me with finding the problem with my vehicle. And at pick up he was very detail Who worked and the quality. I was very satisfied with Mr. K, Peng work. More
by Jonone156
Employees Worked With
Mr A. Chin and Mr K. Peng
March 06, 2015
Great experience. Honest pricing It was a pleasurable experience working with Monica B at BMW of Freehold. Monica was very honest and forthcoming with pricing and even took the time t It was a pleasurable experience working with Monica B at BMW of Freehold. Monica was very honest and forthcoming with pricing and even took the time to educate me on leasing. The pricing was very attractive and Monica answered every and all of my phone calls & emails. BMW of Freehold has gained a customer for life. It was truly the most stress free, enjoyable car buying process I've ever had. More
by JoeyBananas
Employees Worked With
Monica Beierschmitt
