Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Freehold
Freehold, NJ
2,150 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,150 reviews
January 03, 2016
Smooth and very professional Wanted a specific 2013 328ix, they told me over the phone it was there and it was, no games, very smooth transaction. Mark Ongsiako - Client Advisor a Wanted a specific 2013 328ix, they told me over the phone it was there and it was, no games, very smooth transaction. Mark Ongsiako - Client Advisor and Robert Sullivan-Finance both were very good. More
by garybmwowner
Employees Worked With
Mark Ongsiako, Robert Sullivan
December 22, 2015
Great Customer Service Allen Gin Hi my name is Karen and if you ever need an experienced and caring adviser Allen Gin is the guy to go to. Not only does he give great customer service Hi my name is Karen and if you ever need an experienced and caring adviser Allen Gin is the guy to go to. Not only does he give great customer service, but he is someone that is very understandable and can talk to. He explains everything in detail, and with layman's term so you don't leave confused. He answers your questions fully and is patient when he does. What also made me recommend him fully was that I had an issue with my incompetent warranty (not BMW's' wish I had one though) and after I've explain to him my situation, and he went out of his way and took care of me when I needed it the most. It was very appreciated, and when I need to get my vehicle serviced again, (second visit, but for something different, first one was excellent as well which was why I specifically ask for Allen) I will be going back to BMW Freehold and I will be asking for Allen Gin. Highly recommended. More
by Karen
Employees Worked With
Allen Gin
December 22, 2015
Alen Gin at the service is excellent I live in West Orange and although there are other dealerships closer I chose to drive down there (and add the miles) because of Allen Gin. He has co I live in West Orange and although there are other dealerships closer I chose to drive down there (and add the miles) because of Allen Gin. He has continuously provided us with exceptional service for 5 years now. He is the only reason that I rated 5 stars. I cannot say the same for their sales dept. Roula More
by Roula
Employees Worked With
Alen Gin
December 19, 2015
A good ecperience A very fair dealership, Had some problems initially but the service manager called me and we discussed it and he took care of them in a fair and reaso A very fair dealership, Had some problems initially but the service manager called me and we discussed it and he took care of them in a fair and reasonable manner. More
by AlanGrunwald
Employees Worked With
Don't recall
December 19, 2015
Excellent service Allen Gin has always taken care of me and provide exceptional service. I live in white plains and could go to white plains dealership, but prefer fre Allen Gin has always taken care of me and provide exceptional service. I live in white plains and could go to white plains dealership, but prefer freehold. Thanks Allen More
by Hommy
Employees Worked With
Allen gin
December 19, 2015
Alan Gin Service representative OUTSTANDING Alan Gin, service representative of BMW OF FREEHOLD goes above and beyond mormal responsibility to insure customer satisfaction. He understands how Alan Gin, service representative of BMW OF FREEHOLD goes above and beyond mormal responsibility to insure customer satisfaction. He understands how to communicate and connect with people!!! More
by John
Employees Worked With
Alan Gin
October 15, 2015
Don't trust what they say! They don't hesitate to Cheat MAIN ISSUE : Car interior has smoking odor. When I took test ride of the car and delivery, it was giving strong perfume smell, I guess to suppress MAIN ISSUE : Car interior has smoking odor. When I took test ride of the car and delivery, it was giving strong perfume smell, I guess to suppress smoking odor. That time I was told by dealership that car recently went through rigorous BMW certification and cleaning process that’s why air freshener and/or perfume smell. Even before taking test ride, I specifically told sales advisor that I do not want smoker’s car. Dealership just hide the facts and cheated me by applying heavy air fresheners. Within few days of delivery real smoking odor started coming. I told dealership about that and asked them to take car back and return me full amount I spent on it. Dealership refused to take it back, instead wanted to kill time by suggesting fixes which did not help. In last one month they took car 2 times for removing odor but that didn't help. OTHER FEEDBACK : 1. Slow paper work and delivery process We finalized the deal on Saturday and dealership knew that I am going to take delivery on Monday. I called dealership on Monday before reaching, still it took 2+ hours to complete all formalities. Lot of time I heard that only one printer is working, being month end everyone is busy etc. This was not 1st month end for dealership. Over the years they should have learnt and better prepare themselves 2. Poor post sale support - Slow response to emails, calls go to voice mail. Only they are busy in this world, not we the customer - I received my plates after temporary registration expired that too after multiple follow up from my side. They don't have any process to track/check after car delivery is done - Car’s all four windows were tinted. As per New Jersey laws front windows should not be tinted. At the time of delivery I had to ask dealership to remove window tin from front windows. I would have been in big trouble had I not asked them to remove. Dealership was selling things which are not Legal in state @Dori Dado, Please do not respond by saying "you are sorry to hear this... ". If dealership really cares about customer than why Not take the car back ? Also in future do not misguide others More
by munna24
Employees Worked With
Multiple
October 08, 2015
Very bad experience with service department we are very disappointed with service provided by BMW of Freehold for my BMW 750 LIX. We did inform BMW of Freehold about problems we were facing with we are very disappointed with service provided by BMW of Freehold for my BMW 750 LIX. We did inform BMW of Freehold about problems we were facing with vehicle after immediate few months of purchase but that point BMW of Freehold did not look at problem carefully and did not resolved it that time and because of defective rims provided / suspension provided by BMW of Freehold in the 1st place when it was less than 6k miles driven. I requested them to replace rims at that time but they declined to do it. I guess, They did not fix problem in 1st place because they wanted to rip off money from customer for repair and part service . Within 28000 miles rim I had to replace rim and front tire and they did not consider anything under warranty.I requested them to consider at least 50% of repair and part cost under warranty but they declined that too. We wont not recommend BMW of Freehold to our friends and family /network anymore. MS More
by mk
Employees Worked With
Allen Gin
July 17, 2015
On my second from BMW freehold Bought a 2010 328 from Michael Chang expert salesmanship and follow up . Now a 2014 X3 from Amanda Zamora treated me well again. In '10 Matt Mongie Bought a 2010 328 from Michael Chang expert salesmanship and follow up . Now a 2014 X3 from Amanda Zamora treated me well again. In '10 Matt Mongiello helped a great deal as I was coming from New York and didn't have a check with me . He got creative and we straightened it out and I headed home with my new Car . Maria Shouldice helped a little with the first vehicle , did a flip on the second but had no impact on my treatment otherwise . If you meet her to talk you might pick up on what she does or doesn't , oh nevermind the place is just great . happy customer here Daniel Mineo , Utica , New York More
by Hirumphant65
Employees Worked With
Michael Chang Amanda Zamora Maria Shouldice Matt Mongiello
July 03, 2015
Problem resolved Had some problems with buying experiences but resolved by Dori; reviews can only be edited but not deleted by the system default. So I have edited the Had some problems with buying experiences but resolved by Dori; reviews can only be edited but not deleted by the system default. So I have edited the ratings. More
by kec029
