Back

BMW of Freehold

Freehold, NJ

4.9
2,150 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
Contact Dealership

4225 US Hwy 9

Freehold, NJ

07728

Directions

Filter Reviews by Keyword

By Type

Showing 2,150 reviews

February 26, 2016

BMW FREEHOLD By far the best and easiest time I've had buy a vehicle. I would like to thank Danny Claro and the rest of his sales team. I couldn't be happier. More

by Ladybug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Claro
February 26, 2016

Highly Recommended I visited BMW of Freehold recently. I was approached by a sales associate immediately. He was friendly, professional and took his time helping me de More

by Happycustomer01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Moon
February 26, 2016

Love, love, love my car, salesman and dealership! Stunned! Yes, I'm truly stunned! Normally I would prefer to have any extremely painful medical procedure than to go car shopping. Seems harsh, but in the past More

by Evelyn Semo, Morganville, NJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabatian Moon
February 26, 2016

Great experience Simple smooth fair!! Been to a lot of dealerships none more helpful then sales and service at BMW freehold!! Kyle made buying my first BMW the best ex More

by Mmpibodom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2016

Best buying experience ever! Danny Claro and his staff are the best around!! Never been happier with a car or the service!! Danny made me feel like family from the moment I walk More

by jdsvd16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
danny claro
February 25, 2016

Great Customer Service I bought my BMW 328d X-Drive from the Freehold dealership roughly 18 months ago. The salesman who oversaw the test drive answered all my questions More

by ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chang
February 25, 2016

Go See Sebastian Moon! I purchased an X3 for my daughter on her 17th birthday last month. Sebastian Moon not only made it a great buying experience for my wife and I but al More

by DMo610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Moon
February 24, 2016

Best car buying experience We purchase our 1st BMW a few months ago and couldn't be any happier. Purchasing our vehicle was easy. We got every option we were looking for in our More

by Dionna616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Claro
February 24, 2016

Go see Kyle at BMW Freehold for the best experience! Purchased my 328xi from BMW freehold last month. All I have to say is WOW! Best car buying experience Ive ever had! I was greeted the moment I walked More

by Nhamel7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Gries
January 23, 2016

Would never buy another vehicle from here After purchasing a 7 series , my husband and I have been back and forth to the dealership several times for numerous problems. On one occasion the car More

by KD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny
Feb 24, 2016 -

BMW of Freehold responded

Thank you for taking the time to leave feedback. This is not the level of customer service we train our staff to provide, and we will use your feedback to reevaluate our staffing and training. I would very much appreciate the chance to speak with you to discuss your experience in more detail and address any other concerns. Please contact me at 732-462-0042 or email me at ddado@dchusa.com at your earliest convenience. Thank you for your business, and we hope we can have the opportunity to earn it again in the future. Sincerely, Dori Dado, General Sales Manager

...
179
...