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BMW of Freehold
Freehold, NJ
2,150 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,150 reviews
February 29, 2016
professional I ended up buying 2 cars at BMW of Freehold. Danny Claro and his staff were professional, courteous and i never felt pressured or rushed about our dec I ended up buying 2 cars at BMW of Freehold. Danny Claro and his staff were professional, courteous and i never felt pressured or rushed about our decision making. Staff was extremely helpful in the decision process for a new and used car. Even after the purchase routine service has been great. The whole experience has been proficient as expected when purchasing a high end car. More
by richiev
Employees Worked With
Danny Claro
February 28, 2016
Satisfied Customer BMW of Freehold and in particular Dan Claro was a pleasure to deal with. From the initial meeting to follow up and ultimately delivery of my new car w BMW of Freehold and in particular Dan Claro was a pleasure to deal with. From the initial meeting to follow up and ultimately delivery of my new car was seamless. I love my new BMW. I have referred many friends and family to Freehold BMW and will continue to do so. I highly recommend Freehold BMW and Dan Claro. More
by Rayspin
Employees Worked With
Dan Claro
February 27, 2016
Easy experience I've bought my second 3 series from this dealership. My client advisor John Bell was so knowledgeable that I had no trouble learning my cars features I've bought my second 3 series from this dealership. My client advisor John Bell was so knowledgeable that I had no trouble learning my cars features. I bought my second car from him also. I've had all my service work done at BMW of Freehold on both cars. I highly recommend them. More
by shoequeen
Employees Worked With
John Bell
February 27, 2016
BEST EXPERIENCE I HAVE EVER HAD!!! HONEST AND FORWARD I had been looking for new vehicles for over three months and it was starting to get extremely confusing with how many there are. I went in to BMW Of I had been looking for new vehicles for over three months and it was starting to get extremely confusing with how many there are. I went in to BMW Of Freehold and all they wanted to do was make sure i was educated enough to buy whichever car best suited me even if it wasn't a BMW. I went in on a Saturday and even though it was extremely busy i was greeted and helped by a BMW genius and then sat with a gentleman named Sebastian. Once we narrowed it down he helped me figure out what would work best in my life and one of the sales managers John came over to thank me for stopping in and made sure to know that he was readily available whenever i was ready. NO GAMES AT ALL More
by BMWFAN
Employees Worked With
Sebastian,Moon
February 27, 2016
Great experience with Danny!!! I have purchased several cars from this dealership and have always been treated very well. Danny is exceptional and has always given me a great deal I have purchased several cars from this dealership and have always been treated very well. Danny is exceptional and has always given me a great deal and the best service. I would highly recommend BMW of freehold and specially Danny, they truly believe in great customer service and deals. More
by jcalo1
Employees Worked With
Danny
February 26, 2016
Sebastian Moon - Best Sales Person I've Worked With Sebastian Moon is a great salesperson (best salesperson I've ever worked with) and I would highly reccomend him! BMW of Freehold did a great job of ge Sebastian Moon is a great salesperson (best salesperson I've ever worked with) and I would highly reccomend him! BMW of Freehold did a great job of getting me through the leasing process. More
by Jfink
Employees Worked With
Sebastian Moon
February 26, 2016
Freehold BMW hands down THE BEST Danny the sales manager and his sales team have been nothing short of amazing. Over the last few years I have purchased several cars from Freehold and Danny the sales manager and his sales team have been nothing short of amazing. Over the last few years I have purchased several cars from Freehold and the deals that I received were second to none. No one came close to beating them and I can say I am going to be a life long customer. I have sent dozens of friends and family to them and they have received the same red carpet service! If your a looking for new or used BMW you owe it to yourself to check them out! -SR More
by Sr628
Employees Worked With
Danny Claro
February 26, 2016
Terrific Experience Absolutely brilliant service from dealers Nick Schiable and John McBride, who outfitted me in a 3 series with class and style. In and out, no hassle, Absolutely brilliant service from dealers Nick Schiable and John McBride, who outfitted me in a 3 series with class and style. In and out, no hassle, and terrific price. Got the perfect car! Could not have been happier with my experience. Highly recommended!!!! More
by BillR
Employees Worked With
Nick Schaible, John McBride
February 26, 2016
Awesome dealership I had a great experience at this dealership. Everyone is friendly and courteous. Nick Lichaa was my sales rep and he went above and beyond to make my I had a great experience at this dealership. Everyone is friendly and courteous. Nick Lichaa was my sales rep and he went above and beyond to make my experience amazing and get me a good deal. I would definitely recommend my friends and family to Nick and bmw of freehold. More
by Vgalluccio
Employees Worked With
Nick Lichaa
February 26, 2016
AWESOME Had an awesome experience at Freehold BMW. It was my first time leasing a brand new car and I did not know what to expect. With the help of my sale re Had an awesome experience at Freehold BMW. It was my first time leasing a brand new car and I did not know what to expect. With the help of my sale rep Kyle G, along with one of the sales managers Danny C, they made the process as simple as can be. All details were black and white. My new car was ready to pick up in the show room the same day and I even had a BMW Tech walk me through all of the multi-media features of the car before I drove off! Was extremely pleased with the overall buying experience and i'm counting down the months to talk walk in the dealership and do it again! More
by sportsjoe98
Employees Worked With
Kyle Gries
