Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Freehold
Freehold, NJ
2,150 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,150 reviews
May 07, 2016
All good except . . . In buying my wife's new 320xi I contacted quite a number of dealerships and got prices from several. This one clearly showed a readiness to deal thro In buying my wife's new 320xi I contacted quite a number of dealerships and got prices from several. This one clearly showed a readiness to deal through internet pricing that no other BMW shop approximated. It can be tough to communicate with their internet department but once we got to Chris in sales, communication improved. They transported the car we wanted, or at least what we thought we wanted, over for our inspection with nothing more than a refundable deposit. We made two trips to Freehold to complete the deal. We got talked into an over-priced warranty package at delivery. But the real issue ensued after delivery, when it became obvious that BMW surprisingly strips down standard features on a base model like this. Even Chris seemed genuinely perplexed by this. If we had known that something as ordinary as a self-adjusting mirror was optional, we might have looked for a more feature-rich car. It is frustrating to see a non-functional voice command button on the steering wheel. You just don't expect this on a luxury nameplate with an MSRP around $40K. So is my beef with BMW or the dealership? Probably both, because the latter should have known and told us that this car was relatively stripped down. More
by JD08807
Employees Worked With
Maria, Kaitlyn, Chris Fash, Mark.
April 13, 2016
Exceptional ! I have visited many dealers over the last 2+ months and this dealership is one of the top ones. My Client advisor Mr. Michael Chang was a true prof I have visited many dealers over the last 2+ months and this dealership is one of the top ones. My Client advisor Mr. Michael Chang was a true professional and was courteous all the way from the beginning to the end of the transaction. He gave me the facts and searched diligently for the 3 Series I was looking for and worked with me on the customized lease options. The Business Manager Mr. David Rosenstein gave me all the numbers with informed me about the Pros & Cons of some of the extra warranties. He was very professional as well. I rate these two individuals and the dealership very highly. More
by Iqbal
Employees Worked With
Client Advisor Mr. Michael Chang & Business Manager Mr. David Rosenstein
March 22, 2016
Truly Excellent Experience I can't say enough great things about the excellent experience I had purchasing my M-6. It was unlike any other car buying experience I have ever had I can't say enough great things about the excellent experience I had purchasing my M-6. It was unlike any other car buying experience I have ever had, which I greatly appreciated. Mark Carvalho was fantastic to deal with, knew EVERYTHING about the car, took the time to educate me about the car, and provided the test drive of a lifetime. Vince was awesome in pulling the numbers together and made the process truly painless. I couldn't have asked for a better car buying experience (or a better car)! More
by Melissa F
Employees Worked With
Bill
March 13, 2016
Excellent Experience My wife and I were out shopping for cars and ended up stopping at this bmw dealer. We were greeted as soon as we came in and someone was there to help My wife and I were out shopping for cars and ended up stopping at this bmw dealer. We were greeted as soon as we came in and someone was there to help us right after, and also this was on a Saturday while the place was packed, so i was very impresses how quick we were helped. I'd have to say the customer service i got from them was what sold us on our BMW M6 as we went to Porsche, Mercedes, and Audi to shop also, and did not feel very welcomed by their people, as if we were not capable of buying their cars. The Sales Manager Danny helped us and honestly was the best sales experience I've ever had. We were so happy with the experience that i felt like a review was needed by me, for them. Thank You Danny and Thank You BMW Freehold More
by Luigi Bongiovi
Employees Worked With
Danny (Sales Manager) Orville
March 13, 2016
THE BEST EXPERIENCE OF A LIFETIME! From the day I walked into the dealership til the day I drove out with my new 2016 BMW 228i my salesperson Orville treated me like my business actual From the day I walked into the dealership til the day I drove out with my new 2016 BMW 228i my salesperson Orville treated me like my business actually mattered. It was not all about making a sale but all about making me feel comfortable with the car I was about to purchase. All my questions were answered (and trust me..there were a lot) and explained to where I understood everything. Everyone there was very kind and professional and actually remembered me each time i walked in. Some places treat you just as a "potential sale" but not here. I was always treated as #1 and during my visits it was all about me and only me. Orville....you are the BEST and if I could give more than 5 stars I would give him 1000 stars! Thank you BMW of Freehold for such a pleasant experience! More
by Darianne Hawkins
Employees Worked With
Orville Bynoe, David and Rob the finance Managers
March 08, 2016
"GREAT DEALERSHIP" As a long time client of Freehold BMW, I have always had a great experience. Sales and service are courteous and knowledgeable. They always make both As a long time client of Freehold BMW, I have always had a great experience. Sales and service are courteous and knowledgeable. They always make both buying and servicing a pleasure. I highly recommend "FREEHOLD BMW". Sal Sciallo More
by SAL SCIALLO
Employees Worked With
ENTIRE STAFF
March 07, 2016
The Awesomeness of BMW of Freehold "THE" BEST BMW DEALERSHIP IN NJ! Danny Claro by far blows away the competition! He knows how to treat his customers with respect, honesty, and integri "THE" BEST BMW DEALERSHIP IN NJ! Danny Claro by far blows away the competition! He knows how to treat his customers with respect, honesty, and integrity. He has his team follow suit by making sure the customer is 100% SATISFIED. Three BMW's later and this is my go to place to buy my cars. From sales to service there is no other that compares to them, not even Ray Catena himself! They have a customer for life! Thanks Danny! You truly are a gentleman! Go Team BMW of Freehold! Sincerely Jose S. More
by jpsjr70
Employees Worked With
Danny Claro
March 02, 2016
Very Satisfied After purchasing 5 vehicles from Freehold BMW, it is easy for me to say that we are overly satisfied with them. From the Sales Team (especially Micha After purchasing 5 vehicles from Freehold BMW, it is easy for me to say that we are overly satisfied with them. From the Sales Team (especially Michael Chang) to the Service Team, everybody has made it easy for us to return for multiple purchases. More
by KGLG
Employees Worked With
Michael Chang
March 02, 2016
The Best BMW Dealer! I would like to take the time to thank the wonderful staff at BMW of Freehold, specifically Danny and Frank, for making our car dreams come true. They I would like to take the time to thank the wonderful staff at BMW of Freehold, specifically Danny and Frank, for making our car dreams come true. They truly went above and beyond to get us into the car that we wanted. We really appreciate all of the hard work and energy they gave us. They make the car buying process smooth and stress free, making sure every detail is taken care of for you. They treat you as if you are family, not just another customer, which is very hard to find in the car industry. We will continue to shop and recommend BMW of Freehold! There is no better place to get your BMW! More
by Dsimone
Employees Worked With
Danny and Frank
March 02, 2016
Spectacular I've purchase over 30 cars during my life and out of all the dealerships Freehold as been the best. My last three cars have been purchased here and e I've purchase over 30 cars during my life and out of all the dealerships Freehold as been the best. My last three cars have been purchased here and each experience gets better. Dan the manager was unbelievable and met all my needs when it came to buying a car. Great atmosphere to buy an automobile and didn't feel like I was just another customer. They make you feel special especially when you bring the car for service. Steve More
by stashtaylor
Employees Worked With
Dan
