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BMW of Freehold

Freehold, NJ

4.9
2,150 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,150 reviews

September 08, 2017

Experience always excellent at Frehold BMW Spoke to Anthony Cerillo, very courteous and professional would recommend his excellent service to anyone. I have been dealing with Freehold BMW for More

by BobG24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Anthong Cerillo
Sep 11, 2017 -

BMW of Freehold responded

Thank you for taking the time to leave this great review! We are extremely grateful for your continued patronage over the last several years. We look forward to working with you again in the future!

August 31, 2017

2004 BMW 325 CI SERVICE EXPIRENCE I recently purchased a 2004 BMW 325 ci, I noticed their was a open recall on my airbag. So I contacted the service department to make a appointment. L More

by momsson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justine in service
Sep 05, 2017 -

BMW of Freehold responded

Thank you for the excellent review! We are so pleased to hear that you were able to get the recall taken care of so quickly. Please come back to see us soon!

August 28, 2017

It's was a pleasure to deal with them. I soon as I walk in the door if felt right. There was no pressure to make a decision and they where very helpful in the buying process from a to z More

by Eyal 2331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny
Sep 05, 2017 -

BMW of Freehold responded

Thank you for the great review! We are happy to hear that we made your car-buying experience enjoyable. Enjoy your new car!

August 28, 2017

Sales review A friendly, low key and honest approach made for a very pleasant experience. Nick was a pleasure to deal with. I would highly recommend him to a frien More

by Carbuy0826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas lichaa
Sep 05, 2017 -

BMW of Freehold responded

Thank you so much for the five-star review! We are happy to hear that Nick and our entire team provided you with such an excellent experience. We hope to see you again soon!

August 28, 2017

Great customer satisfaction Everyone here treats you like family, we have already leased and purchased another vehicle, their service department is excellent and I would definite More

by LisaB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Clarro , Frank Ghusson
Sep 05, 2017 -

BMW of Freehold responded

Thank you for those kind words, Lisa! Your family comment means a lot to us. We appreciate your continued loyalty and look forward to taking care of you in the future!

August 28, 2017

Easy As 1 2 3 Buying a car at Freehold BMW was as easy as 1,2,3. The sales manager and sales associate were extremely accommodating with no pressure sales tactics. More

by Rayspin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Claro/ Frank Catania
Sep 05, 2017 -

BMW of Freehold responded

Thank you for the five stars! We believe that purchasing a car should be a fun experience, not a stressful one. Your kind words are appreciated, and we hope you enjoy your new BMW!

August 28, 2017

Excellent experience It was a great pleasure dealing with Danny Claro, for his professionalism, positive attitude and courtesy. I will definitely recommend your dealershi More

by Leec1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Claro
Sep 05, 2017 -

BMW of Freehold responded

Thank you for this great review! We are so pleased to hear that you had an excellent experience with Danny. Your compliments will be passed along to him, and we hope that we can take care of you again soon!

August 20, 2017

Great service experience I recently had my X5 serviced and Allen Gin gave me a great experience. The repairs were done right and everything went just as it should. Allen is th More

by PaulyD728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Gin
Aug 22, 2017 -

BMW of Freehold responded

Thank you for the great review! We are so pleased to hear that you had an excellent service experience with Allen. Your compliments will be passed along to him, and we hope that we can take care of you and your X5 again soon!

August 03, 2017

GREAT EXPERIENCE GREG ITKINS HELP ME WITH MY 750LI A/C COMPRESSOR AND OIL PAN WAS ALWAYS KEEPING ME TO DATE WITH PROGRESS.WHAT A GREAT REP AND A PLEASURE TO TALK TO O More

by Steve
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : GREG INTKINS SERVICE REP ******** THE BEST.
Aug 07, 2017 -

BMW of Freehold responded

Steve, thank you for the awesome review of your experience! Please come back and see us again soon!

August 02, 2017

Peace of Mind Allen Gin and Kang Peng have taken care of my BMW 325i for years at BMW of Freehold. They are very informative to ensure that you know what the probl More

by asfng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Gin and Kang Peng
Aug 03, 2017 -

BMW of Freehold responded

Thank you for the 5-star review! We work hard to ensure timeliness and quality of work, and we are glad to hear that you had a great experience with us. We look forward to taking care of you in the future!

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